Overall a good stay with several key positive highlights that made our stay memorable.

Positives:
1) Food at the hotel was a particular highlight. Special mention to the chef and team for creating both excellent Thai and western cuisine.

2) Room was big with very comfortable bed. Baby cot was prepared prior to our arrival for our 6 month old baby

3) Garden and pool was very photogenic. Definitely thoughts and care when designing the hotel and landscape.

4) Staff in general were very polite and welcoming. A mention towards Khun Pop (Bell/Concierge) who was very welcoming and gave us great advice where to site see - we can genuinely feel that he truly care for our well being

Cons/Rooms for improvement
1) On the first night, we ordered fired pork belly with salt and chili at the restaurant and found it to be truly wonderful. So the following night, we ordered it for our room service as we were quite tired and didn’t want to go out. Ordered was received by the room service/restaurant but called back to inform that this item was only for the restaurant order only ?????!!! Also, pizza was not available as dough was finished (7pm)

2) For our first night the restaurant, I ordered wine by the glass but soon changed it to order the whole bottle instead (within a minute) but was informed by the service staff that they had already poured the wine. I don’t mind to take the wine by the glass that I ordered but the way the staff said it made us felt bad if we refused to take the order.

3) Breakfast was quite hectic with limited manpower. I understand that it was the long weekend, but better man/client management could have gone a long way so that not all guests would come to breakfast at the same time. Eggs station could be improved in terms of speed and service. We did not get our eggs order during both days of our stay

To Management, this place needs improving starting from reception when you walk in , I explained that I messaged on Instagram regarding 2 rooms for today the 13 th of March but with NO response on Instagram and not even a sorry from the girl that served me , secondly we were eating at the restaurant out the back of the property and I needed to change the nappy of my 7 month old baby so I needed to go to the underground car park where I was parked to changed him, once I was finished there I walked to where the cart was parked that I think takes guests around if needed be and asked if they could take me and my son to the restaurant out the back and I was told to walk along the side and after I minute the guy quickly came up and asked me if I’m staying here at the hotel that he would take me to the restaurant, this tells me that there heart is just for money nothing else , if it wasn’t late and we weren’t tired we would of gone to find another place to stay tonight . My advice to the Owner / Management don’t spend too much money on making the photos look amazing on Instagram and making people think this place is amazing and NOT deliver the service with it together , anyway good luck and hope you improve your service for future guests that pay good money to stay with you , I will never know as I WILL never stay here again , you have left a BAD taste in my mouth .