We stay 1 night in the pool villa room that has a nice Mountain View but rather small pool. Another night we stay in Duplex room that has a beautiful Mountain View with the balcony. The service is standard and the breakfast is average. A little bit disappointed with the high cost of the hotel.
InterContinental
StayForLong
eDreams
Stayed a 2 bedroom pool villa for one night. The villa was nicely designed and could easily accommodate 4-6 people, with a good size pool and outdoor space. And minibar was complimentary.
Beds where way firm for our liking and we couldn’t get much sleep. But all in all it was nice room.
Hotel layout is interesting. The non-pool villa rooms and hotel pool/restaurant are on opposite ends of the property. Although not too far, there’s no shade or cover to get between them on a hot or rainy day.
Decent breakfast selection but can get busy, there is outdoor seating but not ideal as there seems to be a out flies around.
We stayed as a family during midweek in September. The hotel design was nice and beautiful. Our room was 2 bedrooms pool villa. Parking area was in the basement and we had to request the bellboy for helping us. Our room was placed far from the lobby and again no buggy car service (we travelled with an infant and elderly with osteoarthritis knees). When we arrived our villa, there was no any information from the staffs. Rooms were clean and nice decorated. There was an out of order tiny refrigerator in our villa, we had to request for ice bucket for preserved breast pump milk. The worse part was the room service. The room service staff didn't had service minds. They spoke with their customers very bad. We discussed the issues with hotel manager and she apologised. That's all.
Good room but would never visit again.
Not as look like in pictures and really not that beautiful.
Could have done much better.specily with the services and also pool was not clean at all.
And restaurants was too over price.
Intriquing architecture and beautiful landscape with maze concept. Building with 3 floors with only stairs, so not recommend for old people and hadicap. Bedroom is quite big with comfy bed. Clean bathroom, but small amount of shampoo and liquid soap, not enough for 2 persons. Lovely loop pool near restaurant. Morning breakfast is quite busy for some preriod. Breakfast buffet has various kind of carbohydrate food, but less meat. Staffs are friendly.
Overall a good stay with several key positive highlights that made our stay memorable.
Positives:
1) Food at the hotel was a particular highlight. Special mention to the chef and team for creating both excellent Thai and western cuisine.
2) Room was big with very comfortable bed. Baby cot was prepared prior to our arrival for our 6 month old baby
3) Garden and pool was very photogenic. Definitely thoughts and care when designing the hotel and landscape.
4) Staff in general were very polite and welcoming. A mention towards Khun Pop (Bell/Concierge) who was very welcoming and gave us great advice where to site see - we can genuinely feel that he truly care for our well being
Cons/Rooms for improvement
1) On the first night, we ordered fired pork belly with salt and chili at the restaurant and found it to be truly wonderful. So the following night, we ordered it for our room service as we were quite tired and didn’t want to go out. Ordered was received by the room service/restaurant but called back to inform that this item was only for the restaurant order only ?????!!! Also, pizza was not available as dough was finished (7pm)
2) For our first night the restaurant, I ordered wine by the glass but soon changed it to order the whole bottle instead (within a minute) but was informed by the service staff that they had already poured the wine. I don’t mind to take the wine by the glass that I ordered but the way the staff said it made us felt bad if we refused to take the order.
3) Breakfast was quite hectic with limited manpower. I understand that it was the long weekend, but better man/client management could have gone a long way so that not all guests would come to breakfast at the same time. Eggs station could be improved in terms of speed and service. We did not get our eggs order during both days of our stay
