All prefect Room to breakfast. all staff is well attentive. View from my balcony is stunning. resort well maintained. Rooms is quite out dated. Big resort always have a pleasant weather in KHAO YAI
Thank you for having us.
JhonMore
InterContinental
Booking.com
Much lover than usual Accor properties. Not enough facilities, long queue for breakfast, staffs low standard of service mind and not enough training. Low level of breakfast hygiene and covid safety standard. Now worth for money
Dear Japanese797
Thank you for taking the time to tell us about your experience at the Mövenpick Resort Khao Yai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Your sincerely, Suthee SITHOOMCHAN Guest Experience Manager
Stayed at the 3 bedroom villa for 3 nights with my family at Movenpick Khao Yai. Overall, the property was beautiful and we'll maintained. The villa has its own parking garage which is convenient but it's a bit far from the main lobby/ restaurant so needed to call for a buggy for breakfast and facilities so it's a bit troublesome.
The view from the villa is not as nice as the rooms from the main property. The villa itself was quite nice with a living room, dining room and a small pantry but no cooking utensils were provided even though there is a cooker. No washer n dryer provided. There is no bathtub as well which was a bit disappointing as my kids were looking forward to it. The housekeeping can be improved as the floor feels dusty throughout our stay there. I also killed a couple of small cockroaches in one of the bathroom.
Breakfast was decent with a nice mountain view but after 3 days of similar spread, it does get a bit boring. Water in Swimming pool was cold as the weather was cooling in the mornings and nights. The small animal farm could be better maintained. In conclusion, this hotel has the potential to become the magical castle retreat that one expects with it's great views and European inspired architecture but there are areas of improvements that the management can look into.
Dear Arron,
Greetings from Movenpick Resort Khaoyai, and thank you for taking time to sharing your experience regarding of your recent stay at our hotel Mövenpick Resort Khao Yai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Your sincerely
Suthee SITHOOMCHAN
Guest Experience Manager
Second trip to MVY khao yai on 13-16 Nov 2022.A very warm welcome and instant checkin by the front staffs.Superb and very clean room with full facilities.Very friendly housekeeping and bellboy staffs.FLAVOUR restaurant clean and tasty food with international and local varities and topclass sevices from the staffs Khun MIEW was outstanding and helpful at all times.A superb family resort with a great panoramic view.Thanks to all the staffs for making our holidays a wonderful stay.Thumb up to The GM and his teams.A topclass management...Thank you
Dear Rayw697
Greetings from Movenpick Resort Khaoyai and thank you for sharing your experiences regarding of your recent stay at the Mövenpick Resort Khao Yai.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Your sincerely,
Suthee SITHOOMCHAN
Guest Experience Manager
It was a short getaway trip of 3 nights to Khao Yai during our stay in Thailand.
We learnt about the resort from an online article, fell in love with the scenic views of the resort and deciced that we HAVE to experience it!
Although we stayed many times in different regions of thailand this was our first time in khao yai hence we contacted the hotel directly to make a reservation however at the end the booking was confirmed via booking.com as the direct offer wasnt competitive enough but we were in touch with reservations for additional information.
Upon arrival we were mind blown by the beauty of the hotel! It was exactly like the pictures we've seen online. The room and bathroom was quite spacious. We have absolutely no complaints about any of it.
We mainly ordered in room dining. Very pleased with the portion sizes and the thai cuisine.
However some improvements are needed on the international cuisines. (Pizza, cheesecakes, etc)
Another major reason why we chose to stay here was to have our belated wedding photoshoot. Me and my husband got married during Covid and this was basically our honeymoon trip. We booked an outside photographer.
On the day of the shoot we phoned the reception to let them know that our photographer will be coming today and etc. And we were told that to do a shoot on the hotel ground, additional charges of THB 7,000 will be applicable!!
Personaly in my opinion this is quite ridiculous. You are charging me more money to take pictures in a hotel that i am paying money to stay in? If it was something like an entry fee for the photographer or etc, it would have made more sense.
To be frank it was not entirely about the money. What frustrated us the most is the fact that we have written multiple times to the reservations team enquiring about photography and not once was i informed of such rules or charges! Nor have i gotten a response from the team.
This was mentioned to the person who we spoke on phone and all they said was apologies.
I also have written to the team to arrange some surprises for my husband on arrival and sadly didnt get a response to it either
This really left a bad impression of the hotel and dented our experience.
Dear Rauyi,
Greeting from Movenpick Resort Khaoyai and Thank you for taking the time to tell us about your experience at the Mövenpick Resort Khao Yai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
Firstly I would like to inform you that our property having the packet prewedding or Fashion magazine provided, If any guest makes room reservation stay in our property that could do the photos as you need to, but we not around to do the photograph like Fashion or prewedding without permeation or deal with the cost ,
In this issue you have had inform us that you would like to do the photograph as like prewedding and you agreed with the cost that we offered with already special price. However I will take your comment forward to the Marketing team of our property to looking into the point if we could solve this issue in to the best way.
Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.. I will share your comments to all concerning to improve our service to be the best.
Please have a rest and relax,
Kind regards,
Suthee SITHOOMCHAN
Guest Experience Manager
The location quite far from tourist place but it’s good relax and peaceful. The hotel is very nice concept and design. Nice view from the main building. The villa we stay feel very cozy and warm. Everywhere is clean. Staff friendly. Recommend for every weekend
Dear Krirkkij,
Greetings from Movenpick Resort Khaoyai. We very much appreciate your comments regarding your stay at the Mövenpick Resort Khao Yai.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we are looking forward to welcoming you to stay with us once again soon.
Your sincerely,
Suthee SITHOOMCHAN
Guest Experience Manager
