Dear Siljeh527,

thank you very much for your excellent review of our hotel! We are happy that you enjoyed your stay and liked it in our region.

Concerning your halfboard dinner infor we are sorry that you were not satisfied. As we had some problem with too large portions the last years, we are keeping the main dish in a smaller portion but with the option of getting a refill for free in order to save waste and thrown away food. We are sorry that maybe this was not communicated clear enough this time. We will keep a note for that to make customers more aware of this option.

We will be happy to welcome again and make it better next time.
Until then we hope you stay healthy and have a good time. Best regards from Tux, your team from the Pinzger hotel!

Thank you for your detailled rating.

We are very sorry that your stay wasn't that pleasant for you.

Concerning the offer we provide at breakfast and regarding our room facilities we wanted to say that we beg for your understanding that we are still a 3 star hotel so we can not provide services like you are maybe used to from 4 star hotels (temperature control, higher breakfast variety, bigger tv and higher choice of channels, big childrens play area) Also the internet connection is limited in the area we live due to slower overall provider connection.

Separated balconies are on our agenda and will be implemented during the next 2 years. We are doing a lot oft refurbishment in our hotel so we also need to prioritize.

We can't understand that there should be less places to sit because we offer space for up to 106 people in our restaurants and the group you joined were 83 persons.

Of course you can change your room if there is a possibility to. If there are no rooms available where you can move to please excuse that we can't offer you to change your room.

Please excuse the small portions of our courses but we decided to give smaller portions to stop food waste. Of course all of our guests will get a second serving if they want to. It seems that this was also a fault of our catering staff because they should have told you that. We don't think that we served lower food quality. We have a cooperation with regional groceries and they all serve good products. Of course we can't fit to all tastes.

Our room maids are usually very tidy but we will definitely talk about that nuisances and the set up of the rooms which are indeed not acceptable. Also the behavoir of our evening staff will be checked and improved by the management. We got a lot of new employees do to season starting which need to be trained an coached more.

In any case for all complaints please tell our reception immediatly so we can react to each kind of difficulties.

Once again we excuse for all the inconveniences you have had during your stay. Maybe you'd like to give us another chance to do better the next time.

Yours faithfully
Hotel Pinzger
Michael Rahm

Thank you for your review.

We are very sorry about the mess you found in your room. We will definitely talk to our room maids that this won't happen again. If you would have told us about such serious deficits during your stay we would definitely have found a way to compensate that. Concerning the dinner we also excuse that we weren't able to show you your table earlier because we were very short staffed on that evening because of an illness of one of our employees.

Please excuse for all the inconveniences.

Yours faithfully
Hotel Pinzger
Fam. Rahm