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Reviewed 4 June 2021 via mobile

Santarena Hotel at Las Catalinas is a fairly new hotel but a wonderful, hidden gem in Guancaste. Everything from the hotel’s service, the grounds, the rooms, the view, and the food was spectacular and made this trip so special.

Doralicia, Andrea and Maria Cruz from the front desk went above and beyond to ensure our stay was phenomenal and they were instrumental in helping us select landmarks and parks to see. The staff at the restaurant on site was also accommodating and very friendly.

The views from the pool are incredible and the grounds themselves are truly worth exploring. Although other reviewers complained about the construction going on at the property, it did not interfere at all with our stay (and most importantly our sleep)!

Thank you for making our stay so wonderful! We hope to return soon.

Date of stay: May 2021
Trip type: Travelled as a couple
1  Thank Q2640TRlizp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Concierge Santarena, Guest Services / Front Office at Santarena Hotel at Las Catalinas, responded to this reviewResponded 6 June 2021

Dear Guest:

We truly appreciate your time to share your experience with us, your comments have been shared with our hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.

Thank you for staying at Santarena Hotel -Las Catalinas and we hope you choose to create more memories with us wherever your travels bring you back to Playa Danta.

Best regards,

Concierge Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2021 via mobile

Read my review about Las Catalinas for more detail. In short, I wouldn’t recommend this hotel. Lots of construction, very little to do, not many options for food and non authentic and not Costa Rica. Looks like you are on the coast in the Mediterranean. Very pretty architecture but trying to be something it is not.

Wanted to like it but wished we only stayed one night instead of 4.

Date of stay: May 2021
Trip type: Travelled as a couple
Thank emoryd0217
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Concierge Santarena, Atención al huésped/Recepción at Santarena Hotel at Las Catalinas, responded to this reviewResponded 14 May 2021

Dear Mrs. Dinner:

Thank you very much for sharing your experience, we appreciate your honest feedback . In regards to dining in town, we offer currently 6 choices for our guests and visitors :

Ponciana Restaurant
4 Calle La Ronda Bakery
Pot & Bowls
Limonada Restaurant
Taqueria Menu at Beach Club
Sentido Norte Restaurant at Casa Chamaleon

Hopefully for next seasons 2022 we will have two more additions in town, all current options offers different menus.

Once again thank you for your feedback!

Best regards,

Concierge Team

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Reviewed 3 May 2021

We had a wonderful time in Las Catalinas at this hotel. The people were extremely nice and super solicitous. The bed was very comfortable and we were grateful to have air conditioning.

This is an awesome hotel and the staff are just superb. The restaurant in the hotel has very good food. They were the first restaurant in Costa Rica to solve the fact that humidity destroys the working of salt shakers. Forget adding rice, it can’t begin to keep up with the humidity. The restaurant at the Hotel Santarena however had salt grinders. They were the only ones anywhere in Costa Rica who appeared to have figured this out and it worked perfectly. The view here is awesome and I think we had one of the best located rooms in the hotel - top floor, right next to the pool.
I can’t say enough about the diligent and hardworking staff and front desk people. Every single issue brought to their attention was dealt with immediately. They got all over our need for Covid Tests before our flight home and arranged everything, double checked with us constantly, made sure we’d been emailed our results, etc. They were amazingly solicitous and great.

While at the Hotel Santarena we went on a tour with a guide named Javier. He picked us up at 4:30 AM at our hotel and took us to a river. We were out on the water by 7 am, after a breakfast bakery stop. He insisted and he turned out to be 100% correct that to really see the animals, you needed to be on the river no later than 7 am. We were and got awesome photos and saw tons of animals, reptiles, crocodiles, lizards, monkeys and birds. By the time we got back to the launching spot at about 8:30, we’d stopped seeing animals in abundance. All the other boat rides were just getting ready to go out. He took us to a fabulous COOP for breakfast where got great food, a pottery-making demonstration and a sugar cane crushing demo. We stopped in Filadelfia de Guanacaste and wandered in the city square and saw lots of iguanas in the trees, and awesome plants, all which he identified.

Date of stay: April 2021
    • Value
    • Cleanliness
    • Service
Thank Steve L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Concierge Santarena, Guest Services / Front Office at Santarena Hotel at Las Catalinas, responded to this reviewResponded 5 May 2021

Dear Steve:

We are delighted to have been your chosen hotel during your recent stay in Santarena Hotel. It was
truly a pleasure to serve you. Our team appreciate your business and value your amazing feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.

Thank you for staying at Santarena Hotel -Las Catalinas and we hope you choose to create more memories with us wherever your travels bring you back to Playa Danta.

Sincerely,

Andrea Arroyo
Chef Concierge

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Reviewed 19 April 2021

We had a beautiful room with an ocean view. The hotel is equipped with a pool and a wonderful attentive staff. We ate at the restaurant for breakfast and dinner, the food was excellent. It is currently very quiet and looks like there are plans for further development.We did not have a car but there is taxi service and a bike rental on the property

Date of stay: April 2021
    • Location
    • Rooms
    • Service
1  Thank gkcummings
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Concierge Santarena, Guest Services / Front Office at Santarena Hotel at Las Catalinas, responded to this reviewResponded 9 May 2021

Dear Mr. Cummings:

Thank you very much for taking the time to share your feedback with others, on behalf of Santarena Hotel team , thank you very much.

We look forward to welcoming you very soon again.

Stay Light

Concierge Team

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Reviewed 3 April 2021

Make sure you rent a 4 x 4 to get here. Loved this little town, our hotel, the beach. Lovely cafe on the beach. Not crowded. Really fun surf for swimming. It kind of reminded me of small Italian neighborhoods I walked through. Cobble streets and Stucco buildings.

Date of stay: May 2020
    • Location
    • Cleanliness
    • Service
Thank debbie13410
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Concierge Santarena, Guest Services / Front Office at Santarena Hotel at Las Catalinas, responded to this reviewResponded 10 April 2021

Dear Debbie:

Greetings from Santarena!

We appreciate your review and we hope to welcome you back very soon when travels bring you back in Guanacaste, Costa Rica.

Best regards,

Andrea Arroyo
Chef Concierge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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