Unfortunately, my friend and I had a horrible experience. After finding average sorts of bugs (cockroaches, spiders, beetles) which we can handle, we started to see Bed Bugs within the bed itself, and around the bed frame. These we couldn't handle, because they are incredibly hard to get rid of if you carry one home.
We immediately left the room (around 11pm), and found another hotel to stay at.
When we came back the next day we talked with Juanita. Instead of hearing us out and checking the room for bed bugs, she called us liars. We were shocked. We gave her a chance to look at the pictures we took, and she said it was a cockroach. We compared what a cockroach looks like and a bed bug looks like, and they are very different. She walked away saying there was nothing she could do (we requested the $30 back, and told her it was serious, and she needed to properly treat the room to get rid of them).
We pushed some more and she got her husband to come talk to us. We spoke with him and although he seemed more reasonable at first, he still maintained that we were liars.
Eventually a group of european backpackers showed up that he had set rooms up for, and we told him they should inform their next customers. If even for them to check the room.
We waited until after the guests had settled and told him we'd tell them if he didn't. Instead he said he'd give us our money back, but we needed to go with him to an ATM. We decided not to go into a car with him (we are 2 girls), so we followed him in our rental car.
When he left, he sped so fast we couldn't keep up with him, and we noticed he flew by a legitimate ATM.
We realized he might be trying to lose us, and may not want us to go back to tell the guests the situation. We decided to go back and tell the next guests, as we had given him his chance to tell them on his own and he'd failed to do so.
We told the guests what had happened to us, and said they might want to check their beds before settling in, as bed bugs are quite serious.
Also a side note: When we said we'd write a bad review on TripAdvisor so people could know their bad business, he said that he was not on TripAdvisor, despite having a sticker on their office door, and a permanent section of their road-side sign saying they were on TripAdvisor.
- Official Description (provided by the hotel):
- We are a Costa Rican family-owned lodge. We, Freddy and Juanita (owners) offer personal service to all our guests. The lodge has great view to Monteverde's mountains and spectacular sunsets. Located near Santa Elena in a highly peaceful place. We offer: rooms with private bathroom and hot water- Wi-Fi internet- Breakfast- Laundry Service- Private parking area- World Famous Bird Watching Freddy's Tour- Tours and activities information. ... more less