They cancelled our booking some days before we arrived. Thank you!
If you can not handle overbooking, I have advice for you: Don't do it!!!
And it was not even that they wrote by themselves or said sorry, they had the booking website send us a very business-y email.
insufficient customer care
- Official Description (provided by the hotel):
- We are a Costa Rican family-owned lodge. We, Freddy and Juanita (owners) offer personal service to all our guests. The lodge has great view to Monteverde's mountains and spectacular sunsets. Located near Santa Elena in a highly peaceful place. We offer: rooms with private bathroom and hot water- Wi-Fi internet- Breakfast- Laundry Service- Private parking area- World Famous Bird Watching Freddy's Tour- Tours and activities information. ... more less