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2 - 7 of 343 reviews
Reviewed 7 July 2019

The evening meal was basic frozen food for a frozen food distributed. We got to breakfast at 8.10 in the morning and the hot food had run out and we were told there wasn’t any more we would have to make do with some bread and cereal

Date of stay: July 2019
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank LesleyWilkins
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Imed R, Directeur général at The Originals Relais d'Aubagne, responded to this reviewResponded 9 July 2019

Dear Lesley, thank you for your feedback.

We are sorry that you did not enjoyed most of your meal in our establishment.
However, we really hope that you did slept well and had time to take a bath in our pool under the beautiful sun of our city!


We take notes of your remarks about the breakfast as part of continuous improvement.

We are looking forward to welcome you soon again.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2018

A delightful Hotel in Aubagne conveniently located if attending any event at the Paul Ricard circuit.Staff were friendly and helpful.Rooms were clean, comfortable and quiet.the little restaurant attached to the hotel was excellent with cheerful staff and a great menu.Overall thoroughly recommended.

Date of stay: June 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Jim B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Imed R, Directeur général at The Originals Relais d'Aubagne, responded to this reviewResponded 27 August 2018

Dear Jim,

I's a real pleasure to read that you enjoyed your stay and I thank for your comment wich is a motivation for all the staff

Hope to welcome you again, when you will be back in the area

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2017 via mobile

We had a family room that smelled like a pile of cocoa beans.
The bathroom was apart of being small, dangerous. You had to squeeze and climb into the bathtub which was at the same same the place to shower yourself.
Staff was very polite though , but the images shown on their side with the pool etc are made by a photographer that know how to make pictures look very nice.
Also note that payment needs to be done upon arrival ( no down payment but full amount ) .

Date of stay: August 2017
Trip type: Travelled with family
Thank MisterB .
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Imed R, Directeur général at The Originals Relais d'Aubagne, responded to this reviewResponded 22 August 2017

Dear Mister B,

I thank you for the part of your comment concerning the staff.

I can understand thatall ourt guests can not appreciate our hotel but I only want you to know that the photos are not photoshopped. About the payment, I found it normal to pay a prestation at the arrival and I am sorry if you find it rude from us.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2017

well worth a visit to this modern easy to find hotel...
We had from start to finisha trouble free nights stay.
super clean hotel
staff very friendly and charming.
a pleasure to stay there.
will be sure to book again.

Date of stay: April 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Charles J
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Imed R, Directeur général at The Originals Relais d'Aubagne, responded to this reviewResponded 16 May 2017

Dear Charles,

What a pleasure for us to read your comment.

We hope that you will have the opportunity to visit us again,

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2016 via mobile

Ok only for one night. Near is busy roads and shopping centers. At evening guy on reception said that breakfast is included, and in the morning the other staff member said that we need to pay. It's not possible to buy water at evening

Date of stay: July 2016
Trip type: Travelled as a couple
1  Thank kvit04ka
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Imed R, Directeur général at The Originals Relais d'Aubagne, responded to this reviewResponded 26 July 2016

Sir,

I really appreciate that you posted your comment abour your stay.

Concerning the breakfast, I apologize for the mistake we made by telling you at first, that it was included. About the bar, it closed at the same time that the restaurant : 10pm from sunday to thursday and 11pm on friday and saturday. If we did not specify these informations at your arrival and I am sorry.


Hoping to see you again on other occasions to change your mind about your experience,

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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