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“Don't believe all you read!!!!”
Review of ILUNION Islantilla

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ILUNION Islantilla
Ranked #5 of 8 Hotels in Islantilla
Reviewed 21 October 2016

We have just returned from a week at the Ilunion. We got a good deal on travelzoo but after reading the reviews I was a little nervous to say the least!. Talk of 2 hours transfers - we had a nice new mini bus all to our selves there and back and it took 1 hour.
Some points that are true....
* It can be noisy in the restaurant - but we went for breakfast late and luch and dinner early.... never once queued to get in. It isn't the warmest but how hard it it to microwave something if you need to!!
*The 4th (top) floor has been refurbished and I read the best rooms were on the outside not true in our opinion ours was looking straight out to sea. The balconys are smaller at the top but that didn't bother us either.
*The staff on reception were always helpful even without great English. but you are going to Spain!
*Be aware of pick up times we were caught out by the time difference and waited an hour to early!!

This is a really pleasant location we enjoyed hiring the hotel bikes and exploring. We also went on a bus trip to Seville (its worth paying extra for the cultural tour over the shopping) However I would say its certainly a place to relax..... not an awful lot to do and it felt a little bit like it had shut up shop in the local area ie end of season!!

One review commented on Spanish families coming over the weekend that's also true!!

I have really enjoyed the chance to relax and do feel some of the reviews were worse than it actually is!!!

Room Tip: Pay that little bit extra for a sea view!
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  • Stayed: October 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Lee-ann T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ilunion H, Direccion Hotel at ILUNION Islantilla, responded to this reviewResponded 7 December 2016

Dear Customer,
Thank you very much for your comments, we are pleased that you enjoyed with us. We will pass your comments on to our co-workers.
While waiting to see you again,
a greeting
Luis Martin
Hotel Address

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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9 - 13 of 1,509 reviews

Reviewed 4 October 2016

Well first impressions very nice reception area pleasant staff although not much English spoken but along with our pigeon Spanish we got along just fine.
Up to our room (2nd floor sea view ) rather basic to say the least and a shortage of electric plugs only one mirror (except for bathroom) no plug near so made it difficult to dry hair (I always take my own dryer as don't like the hotel ones in bathrooms) The bedding and towels were clean but could have done with a good dust and sweep. It is worth pointing out that as the hotel is built to represent a cruise ship the higher the floor the smaller the balcony.
Next stop dinner well don't know were to start people just milling around however there were no accidents I do not know the food was luke warm and the noise horrendous. There was only one restaurant open so no way to escape the noise. After dinner off to the bar in reception for drinks ( lovely barmaid Sandra) Salsa night with live band not enough seating and very loud, it was the same every night of our stay so we used to sit outside in the smoking area with the exception of one when we went to the pool bar lovely till 10.30pm when Spanish bingo started!!

Our stay was Tuesday to Tuesday so we witnessed Spanish style Saga type holidays change to Butlins family weekend. Friday afternoon saw the arrival of the families the noise was worse than ever impossible to sit by the pool as for the restaurant kids riding around on scooters, bikes one girl even riding a hover board Saturday lunch time I had to leave after 10 minutes as the noise was just too much ( we do have 5 grandchildren so are used to noise and are not anti child) needless to say we spent the rest of the weekend away from the hotel despite being in an all inclusive tariff.
Monday saw the return of the older generation still so much noise I know the Spanish do tend to shout as have visited many areas of Spain but this was exceptional. So we continued eating out plus it meant we got hot food.The reception bar closed so entertainment was now at the pool bar followed by dancing in a large room opposite the canteen Arghh!! Was glad to come home for some peace and quiet.
Perhaps also worth saying if using A2B transfers from Faro your return pick up is given in Portuguese time we were ready and waiting for 6.15 a.am. the taxi did not arrive till 7.15 due to the time difference

  • Stayed: September 2016, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Gatoruby2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ilunion H, direccion hotel at ILUNION Islantilla, responded to this reviewResponded 5 October 2016
Google Translation


Estimado Cliente
Sentimos que no haya encontrado el hotel tal y como esperaba, agradecemos sus comentarios que tomaremos como oportunidad de mejora del hotel.
Quedando a su entera disposición,
Reciba un cordial saludo,
Luis Martín
Dirección Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2016 via mobile

We are staying at the hotel at the moment, accommodation is great but the food is terrible, everything is cold if you want to have a hot meal you have to put it in a microwave to heat it up, breakfast they serve up cold fryed eggs same with scrambled egg and they call this a 4 star the accommodation maybe but I have had far better food at a 2 star

Stayed: September 2016, travelled as a couple
1  Thank Alan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ilunion H, direccion hotel at ILUNION Islantilla, responded to this reviewResponded 5 October 2016
Google Translation

Estimado Cliente,
Muchas gracias por sus comentarios, sentimos que el hotel no haya sido de su agrado.
A la espera de verles nuevamente,
Un saludo
Luis Martín
Dirección Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2016

The corridors of this hotel set the tone for the above film, except the fourth floor which has had a refurb.
Good points are the most beautiful beach, the pool, grounds and plenty of sun beds.
Food is very good but but is served in the noisiest restaurant I have ever experienced, making meal time an ordeal, I just wished someone had written a honest review before I booked.
Coach tours stopped here most lunchtimes resulting in a long que to enter the restaurant, also queuing for drinks.
The staff worked very hard but did not understand any English making it very difficult to communicate.
Book this hotel if you do not mind noise and a tired appearance.

Room Tip: This hotel is a "U" shape and best rooms are on both ends or those looking inward towards...
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  • Stayed: September 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Kathy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ilunion H, direccion hotel at ILUNION Islantilla, responded to this reviewResponded 5 October 2016
Google Translation

Estimado Cliente
Sentimos que no haya encontrado el hotel tal y como esperaba, agradecemos sus comentarios que tomaremos como oportunidad de mejora del hotel.
Quedando a su entera disposición,
Reciba un cordial saludo,
Luis Martín
Dirección Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2016

Just returned, flying from Cardiff to Faro, then a 2 hour transfer. across the border.
Not a good start. Noone on reception spoke English.
I asked where the restaurant was and hand gestured a knife and fork.
The young man disappeared to the office and returned with a toothbrush!
The room was o.k., nothing really to complain about. Food is what you would expect for a package holiday although always cold.
After a few days 2 microwaves appeared so there must have been complaints.
All anouncements were in Spanish. Entertainment was poor including bingo and a quiz in Spanish. Needless to say we didnt participate.Very few brits there ! I.m not surprised.
Its ideal for disabled people- not a step anywhere Lots of blind physiucally impaired people with carers and wheelchairs. You wont find an English T.V. |OR radio programme. Need less to say- wont return. Went by bus to Seville- well worth the visit.
Had a hell of a job to find our return pick up times- again english.
Eventually met a Welsh couple who found on her I pad.

Room Tip: DONT BOTHER. without Spanish
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  • Stayed: September 2016, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank colin s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ilunion H, direccion hotel at ILUNION Islantilla, responded to this reviewResponded 5 October 2016
Google Translation

Estimado Cliente
Sentimos que no haya encontrado el hotel tal y como esperaba, agradecemos sus comentarios que tomaremos como oportunidad de mejora del hotel.
Quedando a su entera disposición,
Reciba un cordial saludo,
Luis Martín
Dirección Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ILUNION Islantilla

Address: Avenida Islantilla s/n, 21449 Islantilla, Spain
Region: Spain > Andalucia > Costa de la Luz > Islantilla
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 8 Hotels in Islantilla
Price Range: S$95 - S$511 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — ILUNION Islantilla 4*
Number of rooms: 344
Official Description (provided by the hotel):
ILUNION Islantilla is situated on the sea front, next to the Islantilla golf course. ... more   less 
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Also Known As:
Confortel Islantilla Hotel Islantilla
Confortel Hotel Islantilla
Islantilla Confortel Hotel

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