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“Shambles of a hotel”
Review of H.TOP Paradis Park

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H.TOP Paradis Park
Ranked #13 of 17 Hotels in Pineda de Mar
Reviewed 2 October 2017

I don't even know where to start. I had read previous reviews about the apartments so when we arrived and got told we were being putting in the apartments myself, my partner, my mother and father blatantly refused. We were told hotel full, we stood for only a few minutes for the receptionist to give us 2 rooms on the first floor of the hotel. The hotel room itself was clean and fine however, there are pipes in the rooms that you can hear everyone on your floor flushing their toilets or taking showers. The walls are too thin and you can hear the people in the next room talking (not great when there is always an argument going on). Beds not changed for the full 10 days that we stayed even when we stripped the bed, the maid put the exact same sheets on as well as giving us smelly towels. Food was absolutely awful, we ate chip butties when we actually stayed in the hotel. The food is sat under the air conditioning therefore it's ALWAYS freezing. You have to guess what soup is on offer as it always says vegetable. Breakfast is the exact same every single day, so repetitive and horrible. We ended up eating out 7 out of the 10 days we stayed. HTOP promotes their hotels by letting guests use facilities at another hotel however this needs to be booked the day before. We booked 2 days in a row to go to Malgrat de Mar and apparently the free bus broke down TWICE, they didn't offer any alternatives or even come and tell us that the bus wasn't coming! The staff need some manners, one female bar staff refused to make a cocktail if it wasn't the 'cocktail of the day.' Reception staff was seen shouting and cursing at customers saying 'F*** you' The swimming pool is absolutely freezing, the beach is so much nicer. There is absolutely no entertainment for adults. There is 1 security man (i think he is only on at the weekends) could not handle the rough rowdy guests. There was also an incident in the apartments where guests got all their belongings stolen on their last day and the hotel staff didn't help at all. Avoid this hotel at all costs, we will never return to another HTOP hotel.

  • Stayed: September 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank kayley m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4 - 8 of 112 reviews

Reviewed 2 October 2017

What a place an great believer go with an open mind but this place is the pits......book to stay in a hotel and get put into apartments over tho road no balcony or veranda am bars over window felt like a prison. Th pool area filthy...food awful....cleanliness is bad in public areas our room in the apartment was cleaned most days couple of maids were nice others just three dirty looks. No entertainment the flies r everywhere including the restaurant over the food but the pool area was horrendous for them obviously worse due to lack of cleanliness. Witnessed bar/restaurant staff being rude to others however I found them ok with us. Total shambles and needs an overhaul or shutdown. Not a great deal to do in town but santa susanna looked lovely and a half hour walk along the beach away.

Room Tip: Don't go!!!!
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  • Stayed: September 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank leeann908
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 October 2017 via mobile

Worse hotel on this earth please please avoid it swearing fighting in bar abouslty shambles food not to bad bar staff. We're lovely. Rooms OK clean just no entertainment at night will definitely not. Go back there

Stayed: September 2017, travelled with family
Thank Carole M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 September 2017 via mobile

This hotel is very poor , the workers are terribly rude and ignorant , the hotel it's self is a disappointment and the food they put on is disgusting I'm all inclusive and I'm having to eat out everyday and night , I've got my little baby with me and there's no entertainment at all and there's no security anywhere neither life guards , I'm very appalled about the hotel as it is a disgrace I wouldn't advise anyone to come here the hotel needs shutting down , there's no other words for this place. Disgrace!!!!!

Stayed: September 2017, travelled with family
Thank scottyboy1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 September 2017

Awful less than1 star food awful and cold and wine awful. maids stealing stuff out of rooms and no back up of management. fighting and arguing of customers everywhere. Entertainment bad, thousands of flies everywhere. We booked shuttle bus it broke down first day second day it turned up 40 mins early and was told by driver he would be back 15 mins after scheduled time we were told he had broke down again. Stayed in hotel heard people arguing next door, heard toilets flushing,showers running it sounded like the water was running down wall and noise was unbelievable. I thought we would give it a chance but after 10 days of no sleep,rotten food I would advice no one to go here

Room Tip: Don't book
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  • Stayed: September 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Maryann M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about H.TOP Paradis Park

Address: Rambla de Catalunya, 40, 08397 Pineda de Mar, Spain (Formerly Fergus Paradis Park)
Region: Spain > Catalonia > Province of Barcelona > Pineda de Mar
Amenities:
Bar / Lounge Beach Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Pineda de Mar
#8 On the Beach Hotel in Pineda de Mar
Price Range: $53 - $487 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — H.TOP Paradis Park 3*
Number of rooms: 111
Official Description (provided by the hotel):
The 3-star H·TOP Paradís Park is a family oriented hotel, located in just 2000 meters from a sandy beach. Travel with your family or group of friends and organize your stay your own to feel like home. The 111-room are full equipped for a comfortable stay and offer plenty of fun activities and relaxation comforts for adults and children. It is situated 68 Km from Barcelona · El Prat Airport and 32 Km from Girona Airport. Pineda de Mar is a family tourist destination with a long sand beach and shops, bars and restaurants. Pineda de Mar sits between the popular beach village of Calella & Santa Susanna, and with an easy access by train to Barcelona city center. Family hotel |All Inclusive| Restaurant Buffet | Tennis & Petanque | Pool | Entertainment | MiniClub | Family rooms H·TOP Paradís Park Suites ... more   less 
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Also Known As:
Aparthotel Paradis Park Hotel Pineda De Mar
H.TOP Paradis Park Pineda De Mar, Province Of Barcelona, Spain

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