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“Horrible choice ”

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Hotel Madrid Las Rozas
Ranked #4 of 7 Hotels in Las Rozas
Reviewed 15 April 2017 via mobile

Nice looking hotel but lot of thing is not working. Stayed one night with family found out Air condition is not working and have to open window for fresh air to sleep. Slept in sweat for first experience in hotel. In addition, shower head is not working and water come out either really hot and really cold. Not recommend to stay.

Stayed: April 2017, travelled with family
Thank Wai C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4 - 8 of 126 reviews

Reviewed 24 March 2017 via mobile

All was pretty basic. Hotel is located in the middle of nowhere. Reception was just painted looks nice but facilities are close to zero. Had diner in the restaurant because there is no alternative nearby. Restaurant is more like a snack place with limited menu. The whole operated by one lady who did everything. From the bar to taking orders make the food and serve the food. Resulting in 2,5 hours sitting with hardly solid food. Compliments for the hard working lady!

Stayed: March 2017, travelled on business
Thank 570,414,586
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion H H, Gerente at Hotel Madrid Las Rozas, responded to this reviewResponded 9 May 2017

Dear 570414586, I read your review with much concern and there are no words to express how sorry I am for the memories and the opinion of Hotel Madrid Las Rozas that you took away with you. I have familiarised myself with what happened and will, of course, reach out to you personally but not before using this post to sincerely apologise to you for all the disappointment we caused you.

We do get it wrong sometimes but there are many more occasions when we get it right and I am confident that this was an isolated incident and not the norm.

I know that the team here is genuinely driven by the wish to create meaningful experiences for all our guests and, once again, I am sorry that we did not achieve this for you.

I look forward to liaising with you in person.

Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2017 via mobile

The hotel is located close to the highway. I was not expecting a so nice hotel. Very good rooms and very quiet. Excelent breakfast for a 3 star hotel. Wifi was nice. Very good place for a stay for business.

Stayed: February 2017, travelled on business
1  Thank mgadanho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 December 2016

We had a few incidents, but overall is a good place for a few nights. They could improve their front desk service. Don't expect apologies, not even a free coffee.
No room service, no one to help with luggage, pets allowed. Need a car to get there or be prepared to walking and using bus/taxi.

Room Tip: Avoid rooms next to the highway.
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  • Stayed: July 2016, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Magdalena C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 June 2016

This hotel was a walking distance from the office I needed to visit and it was cheap, clean and air conditioned. This is where all the good ends.... Food is mediocre for Spanish standards, beds are ok-ish, noise from the helipad close by (emergency choppers fly out at night as well) and pillows are not too well. The wifi in the hotel kept failing and was only available about 50% of the time. Not good if you wanted to get some work done.

  • Stayed: June 2016, travelled on business
    • Value
    • Location
    • Service
Thank Robert v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Madrid Las Rozas

Address: Carretera La Coruna | Km 22.5, 28230 Las Rozas, Spain (Formerly Hotel Campanile)
Region: Spain > Community of Madrid > Las Rozas
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Las Rozas
Price Range: $60 - $107 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Madrid Las Rozas 3*
Number of rooms: 120
Official Description (provided by the hotel):
Backed by over 30 years of experience, the Campanile Hotel Las Rozas represents the Louvre Hotels in the region; a hotel chain with over 1,100 establishments employing more than 19,000 people in 43 countries. Our hotel in Las Rozas opened in 2006 with a clear policy of integration into its surroundings in Las Rozas as part of its trade policy. We are in our city a leader in business and holiday accommodation, varied options as well as a meeting point of various social projects, concentrations of federated teams and neighborhood associations. ... more   less 
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Also Known As:
Campanile Madrid-Las Rozas Hotel Las Rozas

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