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Reviews (1,152)
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Reviewed 4 April 2017

We booked a 2 night stay at Pine Lake Resort with the Buy a Gift voucher. This was in a Studio and after reading the reviews, we didn't know what to expect. The best description of the studio is like a larger room you would find in a premier inn but better! The kitchen was well equipped and the room comfortable with a table/chair and soft seats as well as a comfortable bed. Great shower too and lots of hot water.

The staff were welcoming and friendly and we ate one night in the restaurant. Again the service was good from the staff.

When we booked the studio, we did ask for a lake view and we weren't disappointed - our studio looked over the lake which was lovely.

Pine Lake Resort is a hidden surprise - such a beautiful layout and so clean! We didn't use the Leisure facilities but they looked great - swimming pool, sauna and a small gym. We are already planning our next visit.

Room Tip: All lodges and studios are well placed but if your are booking a studio, ask for a lake view (Studios 27 - 31)
  • Stayed: April 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank TringTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2017 via mobile

We have been home now for 12 hours and the thoughts in my mind are still there ,with them.
For 2 nights and days we lived the dream.
Check in staff are superb and it was so easy. We where in our studio and reception phoned to ask if all was to our satisfaction.
Well forget satisfaction we were blown away by the perfection. Very clean , neat and tidy , and what a view of the lake.
Bar and restaurant are excellent , the food is hot and very tasty too, and the beers are good, and entertainment is very reasonable .
The area about is beautiful, and we totally recommend a ride on the speed boat on the lake.
Its a definite book again soon resort even if you simply want to relax.
We are booking in a couple of weeks for sure.

Stayed: April 2017, travelled as a couple
Thank bobcoxon1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2017

We have visited Pinelakes on many occasions with family and grandchildren, this time we arranged to have friends come and meet us for a few days they were best impressed, the lakeside lodge was as immaculate as ever and the weather made a good week great.
The short walk on a crisp sunny morning for the pre breakfast swim was most refreshing.
As members of Diamond we frequently use the amenities when travelling south or north on the M6 motorway very handy for coffee or breakfast in the restaurant or a quick dip in the pool.

Room Tip: 2 bed are mostly lodges overlooking lake, I have never used 1 bedroom and studios yet.
  • Stayed: November 2016, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Robert V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2017 via mobile

We have just arrived from a 2night break at Pine Lake!

We cannot fault this place at all, the views, the welcome, the staff, the cleanliness and ambience is great!
We stayed in Lodge Number 30 which had a beautiful lake view, so waking up in the morning was well worth it watching the sun beam onto the lake.
The lodge itself had literally everything we needed throughout our stay. It was very clean and well kept.
We ate in the Lakes Bistro on our first night in, we found that it did not cater for a halal diet however there was minimal choice for veggie options! We enjoyed the margherita pizza and the veggie sharing platter.

We will most definitely come back here again because it was just what we needed to relax and get away from our daily hectic life.

Stayed: March 2017, travelled as a couple
Thank ElusiveS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2017 via mobile

Me and my partner recently stayed at pine lake for three nights, we gave them my bank card details on arrival as they request so they can put a £100 hold on my money incase of any damages etc. Can't complain about staff while we were there, they were all friendly to us on arrival and departure. We didn't use any of the facilities such as restaurant or spa/gym while we were there as we spent our days exploring the area.
We stayed in a studio apartment which was clean and tidy. Upon leaving we were told that we had no charges and the £100 would be released immediately back into my account. Upon checking the following day £80 had been taken from my account. We had an email saying that the resort had taken out this money for 'deep clean due to dog hairs'. We did not have a dog or any other pet for that matter in the room as it is a no pet resort. The resort and customer services have told us that we had a pet in the room but will not check CCTV to prove this and are refusing to send the money back to me. To access our apartment we had to drive past reception and walk past 9 other studios that were able to see us, if we had a pet accessing the room there would have been someone that had seen this. Pine lake sent me three pictures of one of there carpets that has hair on it. These pictures do not show what room they were taken in nor do the show a date or time of when these were taken. These photos could have been taken 4 months or 4 years ago from a completely different room but they are trying to pass them off as the studio we stayed in. Customer services also can't explain what a deep clean entails to justify the £80 that they have charged! We left the room in an acceptable condition on departing, we even cleaned the kitchen before leaving and they still charge us for hoovering the room when they would have done that anyway!
We have received disgusting customer service from them regarding this matter considering they have no proof that a pet was in the room despite them arguing with us that there was! They have essentially stolen £80 straight out of my bank.

Stayed: March 2017, travelled as a couple
6  Thank katiegray22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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