We were attending a wedding locally on the Saturday and were flying up to Inverness on the Friday night. I had rung on the Thursday to advise that we would be arriving late as we would not be landing until 10.08 pm, the proprietor thanked me for notifying them in advance and he advised me that it was a 45 minute drive from the airport. Unfortunately once on board our flight we sat on the runway for 30 minutes. After picking up our rental car and making it to Kiltearn House in 30 minutes, we arrived at 11.20 pm with a greeting of "We'd almost given up on you", this was not said in a jovial manner. We were shown the guest lounge and told to please make full use of this facility but obviously, as it was late, to keep our voices down. We were shown to our rooms and after instructing us on the facilities we were shown the breakfast sheet and it was reiterated to us the importance of completing this and bringing it down to the desk in order that our breakfast in the morning be prepared for us, which we dutifully did. We then went into the guest lounge and relaxed for a while, speaking in hushed tones, before retiring to our rooms.
We attended the wedding on the Saturday and on arrival back at Kiltearn House, with other guests from the wedding party, went to go into the guest lounge but the door was locked. We asked the proprietor if we could access the guest lounge and the answer came back "No", no explanation just a straight forward refusal. So, we retired to our room and enjoyed a couple of glasses of wine from the landing mini bar, again talking only in hushed tones so as to not disturb anyone else. It would have been nice had the same courtesy been afforded to us at 7 a.m. on Sunday morning.
When checking out on the Sunday morning a comment was made asking if we were attending the wedding brunch, which had been organised for the wedding guests at the local castle. When my husband confirmed this, a comment was made that we had not been down for the breakfast which had been prepared for us. Because on our arrival, as mentioned above, it was explained to us the importance of completing the breakfast request sheet, we had not completed another sheet and therefore assumed that this would let the proprietors know that we did not require breakfast. It was not explained to us at check in that the breakfast sheet was completed for the entirety of our stay. We have to say that cooked breakfast we had on the Saturday morning we thoroughly enjoyed.
In all we felt like we were an inconvenience to the proprietors and although the accommodation was very nice, unfortunately the hospitality was very much lacking.
- Official Description (provided by the hotel):
- Award winning luxury accommodation in Kiltearn, Evanton. Close to Dingwall, Alness and Invergordon Kiltearn Country House is a Gold 4 Star Country House offering hotel luxury with the personal touch. Built in 1894 this imposing Victorian Country House is set in a beautiful location directly on the Cromarty Firth foreshore with magnificent views over the sea. Situated as it is , Kiltearn Country House provides an ideal travelling base and easy travelling distance for exploring the northern area of Scotland as well as across to the West Coast and the Islands. All the bedrooms have been recently refurbished and beautifully appointed in both modern and traditional styles. All bedrooms and public areas have free WiFi. Whilst you relax in one of the comfortable chairs in the guest lounge sample a local malt or enjoy a glass of wine by the log burner.The whole house has a lovely tranquil ambiance and is an ideal escape from everyday hustle and bustle. Many of Scotland's finest golf courses, salmon rivers and distilleries are close by with Tain, Dornoch and Inverness also within easy reach. Kiltearn Country House is one of the finest Country Houses in the Highlands. ... more less
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