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Reviewed 7 January 2017

The Kagari Kisshotel looked much better on the website.
The lobby felt more like a tour bus shopping stop at first glance with their gift shop right up front. Our room was not ready so they just left our luggage in front of the counter with rope tied around it. So much for a ryokan which costs almost as much as the high end hotels in Manhattan. However, the view was nice looking out but it was there before the hotel was so I consider it part of the nature. The room was a acoustic nightmare as one can hear movement of anyone getting up in the middle of the night. The bathroom was very dated which we avoided taking showers and had to use the public bathing area.
The in room massage chair upholstery was torn, our balcony had a huge pillar in the middle so one had to get around it to converse with another . The private cypress bath which I thought was a nice feature when i made the reservation had mold growing all around the edges. It is the small things that turn off guests and never return.
Unlike the sister hotel we stayed, the lobby area was aesthetically inferior without welcoming touch such as complementary beverages and free snacks which is almost a norm now in any upper end ryokan.
Dinner was a mess to the point of hostile. We were assigned a table in an open area sharing one server with half of the dining hall. Our plates were left there uncollected after several courses. Although food just kept coming but apart from hot pot which we had to cook ourselves, there was almost no dish came out from the kitchen. I doubt if this place even has a chef.
The only saving grace of this ryokan ( I paused to use this term here) was the view and the spacious public outdoor onsen area which was almost adjacent to the creek with soothing sound of running water. I got up at 6am to avoid the crowd, it was the best decision I made as the mountain spring water was warm and the place was serene
A Ryokan should be homey and welcoming which sets it apart from a commercial hotel, unfortunately, I had not such feeling being a guest of this place.

Room Tip: Try the sister hotel up the street first
  • Stayed: December 2016, travelled with family
    • Value
    • Location
    • Service
1  Thank EELSM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2016

It's not a five star hotel but our group of 12 had a great time here. The hotel is situated on a cliff overlooking a creek. We took a hike in the trail along the stream. Very fun hike with lots of stops and lot to see (meaning creek, salamander and bugs). Make sure you bring some water with you if you visit in Aug bc there's no bathroom or water once you go on trail. We also rented yukata at the hotel. Hotel charges a little over 500 yen to rent one for the night. Room is tatami floor and spacious enough. We got dinner packages. Food was good and buffet breakfast was great. It's a short walk to town. Hot spring pools were not crowded and outdoor one was really nice. Only two downsides, bathroom was really, really tiny and I could hardly turn in it. No one except one gentleman from Portland, Oregon speaks English. Other than that, I would recommend this Onsen.

Stayed: August 2016
Thank Tina K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 February 2016

Hotel shuttle pickup from Kagaonsen Station. Have to make booking 3 days in advance and it took a good 20 minutes. The checkin was quick and the staff speaks little English. We have a Japanese style room with private onsen . The room overlooks a river and the running water noise was there all the time but was not annoying to the ears. The decor of the room was up to standard and the heating was strong. One drawback was the shower room is next to the onsen and both are in open air under cover. We visited in February. The toilet is inside though. Breakfast and dinner was included and the quality was high. Kagaonsen is only 30 minutes away by train from Kanazawa, about the same time the shuttle bus takes to reach the station from the hotel. Haha. There is a great walking track along the river opposite this hotel. Must try.

  • Stayed: February 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Anthony T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2015

This hotel is a branch of the main hotel in Japan's Yamanaka hot spring in the Ishikawa Prefecture. About 30 minutes by train and another 20 minutes by shuttle bus from Kanagawa City. Another 2 and half hours from Ueno station by bullet train.

Room- We were allocated a big room next to a running stream.

Food-- With 10 Euro per person extra, you have a buffet with local ingredients for dinner.

Hot Spring: We have enjoyed 3 times during our stay. Very enjoyable. It is next to the main street of this little village.

Staff-- Their English level is not the best but they do the utmost they can to make you comfortable.

If I have a chance, I will definitely visit this nice little place again!

Room Tip: Hot Springs suitable for at least 2 nights
  • Stayed: July 2015, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank Miketlyangdenbosch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 April 2015

This hotel is a large, slightly dated, but still classy, ryokan situated in the spa town of Yamanaka Onsen. It's perched on a cliff overlooking the river below.

This area is a bit off the main tourist track for English speaking tourists. Our party spoke only a little Japanese, and whilst at checkin they assigned a staff member to us with very basic English skills, we may have been a bit lost without our Japanese speaker.

Dinner was a sumptuous multi-course Japanese banquet, heavy on the seafood and featuring a few menu items that may be a bit confronting for Western palates. There was also a lavish buffet breakfast with both Japanese and Western elements.

Most rooms appeared to overlook the river, and are traditional Japanese style with minimal furnishings. The bathroom facilities did seem quite dated and out of keeping with the hotel's luxurious ambitions.

There are Japanese baths, both indoor and outdoor, although perhaps surprisingly the outdoor male bath is not really screened at all from the walking track on the opposite side of the river which may deter more modest people at busy times. Free beer was served in the afternoon.

We arrived by train, but although the hotel offers a bus service from Kaga Onsen station, the first bus was full and we had to wait an hour for it to return.

The main centre of town is only a couple of minutes walk away, and features another public bathhouse as well as craft shops, tea houses and so on. The walk by the rushing river past several bridges is worth doing.

  • Stayed: February 2015, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank MrDurden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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