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Reviewed 30 March 2016 via mobile

It is the worst hotel I ever been, first I had a problem with my car and I was unable to arrive by 9 pm so I called to let them know and the man said that the check in was at 9 pm and there is nothing that he can do, he was very rude and didn't help at all, the most unfriendly staff,he was pretending me and mu family sleep on the car after have paid the hotel,then we arrived to realised that he left the keys for other rooms under the carpet but not for me,even though that we asked for this option before.

The toilet was dirty and the shower broken.

We stayed two nights and the second day they didn't make the room nor change the towels.

I don't recommend this hotel to anyone,don't go and save yourself a bad experience.

Stayed: March 2016, travelled as a couple
1  Thank Charlotte M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 May 2015

I stayed here purely because it was cheap and because it was near two friends who work in Disneyland whom I was visiting. Whilst I accept that it was cheap and I got what I paid for, it was a terrible hotel! I had a smashed window, so the glass had spider-webbed, my bathroom door was made of filler, and one of the showers doors was not on its rails, so it wouldn't shut properly and water went everywhere. Not to mention the fact that this was my second room here, as the first one I was given didn't have any lighting! My room was fine for just me, but it would have been pretty small for two people.
However the bed was comfortable, the room was warm and the breakfast in the morning wasn't too bad. The wifi was good as well, better than more expensive hotels' wifi that I have used in the past.
If you don't mind the fact that this is a fairly terrible hotel, and that Torcy is a seriously terrible area of Paris, then the hotel is fine and does its job. But if you want any creature comforts, do not stay here!

Stayed: May 2015, travelled solo
Thank StraightTalker28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels_balladins, Directeur général at Hotel Balladins Torcy, responded to this reviewResponded 2 July 2015
Google Translation

Madame, Monsieur,

Nous avons pris bonne note de vos commentaires qui ont retenu toute notre attention.

Nous vous prions tout d’abord de bien vouloir accepter toutes nos excuses pour les désagréments que vous avez subis lors de votre séjour et aurions été ravis de pouvoir les pallier sur place si vous en aviez fait part directement à nos équipes.

L’avis des clients étant une source d’amélioration constante, nous vous remercions d’avoir pris la peine de nous transmettre vos appréciations qui nous permettent ainsi de veiller à la qualité de l’ensemble des produits que nous commercialisons.

Nous vous informons qu'une rénovation de notre hôtel est prévue prochainement.

Nous espérons avoir le plaisir de vous accueillir prochainement dans l’un des établissements balladins.

Cordialement,
La Direction

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2015

This hotel is perfect for people who just need somewhere with basic facilities and a decent bed to stay in while exploring Paris.

we stayed over the new year period 2014/15.

Me and my partner stayed for 3 nights and we found the room fine, it was close to disney and had was a good 10-15 minute walk from the Torcy train station. This wasn't too bad because around the corner from the hotel there is a 220 bus that would take you too and from the Torcy train station, they come roughly every 10-15 mins.

The room contains:

1 x Tv
1 x Table
2 x Bedside Table
1 x Small Wardrobe
1 x Toilet
1 x Sink
1 x Shower
1 x Bed
1 x Heater

The room we stayed in was quite small but fine for two people on a short trip. It was very cold outside during our stay (-3/-4, at the lowest) but the heater we had in the room was magical! it kept the room super warm and was great throughout our stay.
The cleanliness of the room was not too bad.
The shower was of good quality but the holster of the shower head was broken so had to hold the shower while washing which was not ideal but made do.

Staff.
The hotel staff were very helpful even though they did not speak much english they tried to help any way they could. I did use Googles translate app which helped us to communicate :)
Mention for Steve who was great and helped and greeted us when we arrived.
The only bad point about the reception is that it closes and is not 24/7.

Down by the train station there is a row of good restaurants we managed to get into one for New Years Eve (El Rancho). it was very full and we had not booked, they made room for us and we had a very good meal if you like TEX MEX i would try this little place, nice staff and great food! around this area there are Indian, Chinese, Sushi and others.

Overall Torcy is a nice little place to stay and Balladins Hotel is great for basic accommodation. nice staff and decent food around the area and trains and busses are great!!

Enjoyed our stay in Paris and will be back just when its warmer! :)

Room Tip: make sure you take beakers and a travel kettle! there is only one plug if the room so
  • Stayed: December 2014, travelled as a couple
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Thank Christopher P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels_balladins, Directeur général at Hotel Balladins Torcy, responded to this reviewResponded 2 July 2015
Google Translation

Madame, Monsieur,

Nous vous remercions vivement de votre commentaire qui est la récompense d’un travail quotidien afin de satisfaire le séjour de notre clientèle.
Nous sommes très heureux que notre prestation ait été à la hauteur de vos espérances.

En souhaitant vous revoir prochainement dans l’un de nos établissements.

Très cordialement.
La Direction

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2013

absoloute disgrace, unsafe, unhygenic and dirty rooms. whole hotel extremly rundown and unfit for purpose, i refused to stay. full refund given by travel company after providing photographic proof of state of entire hotel

  • Stayed: June 2013, travelled with family
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1  Thank dawnywoo2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2013

Hotel Balladins is about a 20-min walk from the train station and a 5-minute walk from a Domino's Pizza place. I stayed there with my mother for a four-day trip to Disneyland Paris.

GOOD POINTS:

1) The staff. I've never stayed in a hotel with such helpful reps. In particular we had a receptionist called Cécile, who was training, and she was easily one of the most lovely people I've ever met. She remembered which day of our trip was my birthday and sang to me when I came downstairs, she was always there to wish us good morning, and she was just generally lovely and smiley. She turned what would've been an average stay into a great one. Definitely 10/10 for Balladins staff.

2) The beds. The rooms are fairly small, although for two people ours was a decent size, and the beds were incredibly comfortable. I slept like a log and never wanted to get up in the morning.

3) The food. Breakfast is - I think - extra, but you get a decent variety of food so there's something even for a picky eater like me. I hate cereal, so I had a ham roll every day, and the ham was always the nice stuff rather than the cheap plastic-packaged rubbish, and the bread was fresh-baked when breakfast started.

THE IFFY POINTS:

1) The distance from the train station. We read somewhere that it was a 10 minute walk from the station - actually, it took us closer to 20-25 minutes. This isn't too bad in itself, but when you've been on your feet for 12 hours in 30 degree heat for a few days and you've got major blisters and your feet ache, this feels like a very long way and isn't an enjoyable walk.

2) The bathroom. The pattern on our bathroom furniture made it look a bit grubby. We originally thought it was dirt before looking at it a bit closer. It was not dirt, of course, but I still felt like I didn't really want to stand in the shower.

THE BAD POINTS:

1) The heat. When we stayed there, the temperature was 30 degrees plus every day, so at night we had to leave the window open else the heat in the room would've been unbearable. Leaving the window open made the room perfectly fine, but Torcy is a fairly noisy town and people go wandering past laughing and shrieking at 3am, which is really loud in the room and quite annoying.

2) The "shut-up-shop-at-10" rule. The hotel closes at 10. This is a bit inconvenient if you've been at Disneyland which doesn't close till 11. You're given a card number to get back into the hotel, but we saw some people whose numbers didn't work and who had to hammer on the door and yell until someone came to let them in.

3) The distance from Orly Airport. We didn't realise Torcy was so far away and so ended up spending most of our food budget on train tickets from Orly to Torcy, leaving us strapped for three of the four days. However this would not cause a problem if you knew in advance that return tickets would cost something like 64 euros.

OVERALL

Overall, I would recommend Balladins as a no-frills get-what-you-pay-for hotel which is perfect for people who aren't really that bothered about having the 5 stars experience. The staff are amazing, the food is really good and the beds are super-comfy. What more can you need?

  • Stayed: July 2013, travelled with family
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Thank QuinnHarkness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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