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Reviewed 4 weeks ago

We did not have the best of weather on our last stay but there are so many places to sit or wander that we never felt ‘hemmed in’. Mikes coffee shop being a firm favourite and different places to eat too.
We had a lovely room with a fine view of the pool and the sea close to the main area of the hotel which we had requested and any other request was quickly dealt with by the lovely friendly staff who were always on hand to help.
Would recommend this hotel to anybody who is looking for a quiet relaxing holiday.
Have already booked our stay for next year.

Room Tip: All rooms are well situated in the hotl
Stayed: April 2018, travelled as a couple
1  Thank Winnieanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10_Rubicon_Palace, Director General at H10 Rubicon Palace, responded to this reviewResponded 4 weeks ago

Dear Guest,

We were delighted to read your positive review full of praises and want to thank you for sharing your impressions with us. We are glad to hear that you enjoyed our facilities and were pleased with our staff member, this is a great motivation for us to keep working hard.

We are already looking forward to welcome you back soon here in Playa Blanca and want to thank you once again for your kind words.

Best regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Just returned from a 7 night stay all inclusive at the Rubicón palace Lanzarote. We had an amazing time, room was spacious and very clean, staff are friendly and helpful, good choice of restaurants and food available. I would recommend booking the a la carte restaurants on arrival as they fill up fast also going all inclusive seems better value for money due to the choice of meals, pool snacks and delicious cocktails on offer. I would highly recommend booking this hotel we hope to return again next summer!

Stayed: August 2018, travelled with family
1  Thank lmwhyte77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10_Rubicon_Palace, Director General at H10 Rubicon Palace, responded to this reviewResponded 4 weeks ago

Dear Guest,

We were delighted to read your positive review and want to thank you for your kind words. It was a pleasure for us to read that you had a wonderful stay and were very happy about all the praises concerning the the choice of food and the spacious rooms.

We hope to welcome you back soon here in the H10 Rubicón Palace.

Kind regards,
The Management

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Reviewed 4 weeks ago via mobile

We stayed here for 10 days in July. Check in was good with informative staff. A bit of a wait to be shown to our room. We had a junior suite which was a lovely room but air conditioning not working. It took 8 trips to reception to sort it and communication was poor. Was offered another room but not good location and then told that they family in that room had requested a move too. Fixed the air con and we were given a trip to the spa as compensation. Air con broke again at end of trip and again reception was jut helpful but guest relations were helpful.
Food was good in the hotel and great variety. Service slow throughout the stay in buffet restaurant and bars. Didn’t seem to be enough staff and they seemed to favour Spanish speakers. Queues for drinks at the pool bar were far too long. Some self survive especially for water would be good.
The entertainment and activities were good with the animation team friendly and welcoming.
On our last night we went to the dinner show which had been advertised as the English version but was mostly in Spanish.
Overall we did have a great time and the niggles did not ruin our trip but would not class as a 5* hotel

Stayed: July 2018, travelled with family
3  Thank Vicky G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10_Rubicon_Palace, Director General at H10 Rubicon Palace, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you very much for taking your time to share your opinion with us. We are very grateful for all the feedback that we get since it helps us to improve our services.

We are very sorry to hear that you had inconveniences concerning the air conditioning in your room and want to apologise to you for this. On top of that we were sorry to read that the service in the restaurants was not to your satisfaction. We will consider your suggestion with the self-service options and will take note of this for our further improvements.

Once again we want to thank you for your feedback, which is very helpful for us.
We hope to see you back soon here in Playa Blanca.

Kind regards,
The Management

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Reviewed 5 weeks ago via mobile

We asked to chafe our room as it had no view, they were very accommodating and we ended up with a great view and lovely room. Everything about this place was exceptional. The spa was awesome, the choice in all the many restaurants was amazing. The drink choice on all inclusive was great. Staff were attentive. Massive resort and choice of pools and very clean.
Absolutely will return later this year!!!

Stayed: April 2018, travelled as a couple
1  Thank Carol T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10_Rubicon_Palace, Director General at H10 Rubicon Palace, responded to this reviewResponded 4 weeks ago

Dear Guest,

We are very grateful for all your praises and the positive review and want to thank you for your kind words. We were delighted to read that you had a wonderful time in the H10 Rubicón Palace and enjoyed the facilities such as the Spa, the restaurants and our bars.

Once again we want to thank you for your nice comment and hope to see you back soon here in Playa Blanca.

Kind regards,
The Management

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Reviewed 5 weeks ago via mobile

Fantastic hotel !! This is our second holiday at this hotel and we would return again. Great spacious lovely rooms. Staff friendly and will always go that extra mile. Excellent food they cater for all. Even for those fussy eaters. Would highly recommend!!!!

Stayed: August 2018, travelled with family
Thank lisabiggs10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10_Rubicon_Palace, Director General at H10 Rubicon Palace, responded to this reviewResponded 2 weeks ago

Dear lisabiggs10,

Thank you for giving us some feedback. We are really glad to read you have been completely satisfied with the hotel and the staff working here. Yourr comments about the gastronomy are also very valued.

We hope to welcome you again soon.

Best regards,
The Management.

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