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Traveller rating
895
401
185
75
46
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8 - 13 of 1,602 reviews
Reviewed 4 weeks ago

Loved this hotel - the spa was fantastic and the food was excellent. We went for a short break post lockdown to visit the East Somerset Railway. Our room was lovely and it was a very relaxing break away.

Date of stay: May 2021
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Review collected in partnership with this hotel
Thank RedHinton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

We visited on the first weekend back after Lockdown restrictions lifted... All staff were amazing and the food was delicious.. Nothing was to much trouble considering how busy they were.. Definitely be back very soon

Date of stay: May 2021
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Review collected in partnership with this hotel
Thank tanya060191
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 weeks ago

Check in was lovely. All downhill from there sadly. The Bannatyne branding is everywhere and as a result this feels incredibly corporate. Service is average. The Wi-Fi is temperamental. No temp control in the rooms which are not very comfortable. The breakfast was super budget but does come with cold toast and some cheap butter. Shame. Beautiful property but the rest is nowhere near where it should be given the extortionate price of the stay.

Date of stay: May 2021
  • Trip type: Travelled on business
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Review collected in partnership with this hotel
Thank SumoBobo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 January 2021

At the beginning of December, I booked and paid the full cost of a 3 day Christmas break including all Christmas and Boxing Day catering, for three adults at Charlton House. Unfortunately due to the Government's sudden T4 lockdown I was forced to cancel on December 21. But almost 5 weeks later my monies have still not been refunded, and no response to calls, emails, customer enquiries.

I expected a better level of customer care than this from Bannatyne hotels. All the other companies forced to return funds to me for the same reason did so before Christmas. This is very poor.

Date of stay: December 2020
    • Cleanliness
Thank AngelaMcI222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 December 2020

We came to this hotel on a 'deal' which made the stay fantastic value. We had a lovely room and a bottle of prosecco on ice waiting for us. We had a very nice massage at the Spa and later went for a swim in the pool which was lovely and warm and also had an adjoining outdoor one which was also warm and a jacuzzi a bit further away which was also very good. The evening meal was very good - staff very attentive and the food presented well and tasted very nice. Breakfast the next morning was very good too, excellent service and very nice breakfast. Would - and will definitely stay again.

Date of stay: December 2020
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Thank Explorer756104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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