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Reviews (6,568)
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3,665
2,050
549
178
126
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378 - 383 of 6,568 reviews
Reviewed 20 January 2018

The staff was very accommodating and welcoming my entire trip. Sam from the entertainment staff was friendly, lively, and a big part of the experience! Guilliane and Carlyle also made our stay even more welcoming!

  • Stayed: January 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank Delonie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Z F, General Manager at Coconut Bay Beach Resort & Spa, responded to this reviewResponded 22 January 2018

Delonie,
Thank you for the great words highlighting the entertainment team! They are true professionals with a single goal in mind. Guest satisfaction!!

Thank you again

Safe Travels

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Reviewed 18 January 2018 via mobile

When we initially booked our trip to Coconut Bay we were a little hesitant on expectations. We have been disappointed too many times in the past with all inclusive resorts. From the moment we arrived we were extremely happy with the hospitality, the staff is very courteous and always smiling. The rooms are clean, updated and well appointed. The food was a pleasant surprise, not only was the buffet tasty, but the food is fresh. We loved Veranda for breakfast and dinner, Silk and Calabash were very good as well. Lunch time couldn’t be any easier with the Jerk Tree House and the pool bar also has decent snacks....but be prepared to wait!

The beach is just beautiful, clean, not a lot of people and no need to rush to reserve a chair or palapa, there are plenty. My husband is a kiteboarder and we couldn’t have found a more perfect spot. Kiting is just a short walk down the beach and there is no need to drag equipment back and forth to the hotel. For a nominal fee your kiting equipment can be stored right on the beach. The kiting was superb!

So we won’t believe any of the nay sayers giving a poor review, Coconut Bay resort is fabulous and we we definitely be going back!

Stayed: January 2018, travelled as a couple
4  Thank Karin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Z F, General Manager at Coconut Bay Beach Resort & Spa, responded to this reviewResponded 22 January 2018

Karin,
I agree! Don’t believe the Na Sayers!! The resort is laid out on 85 acres that allows for something for everyone. We have pools for everyone, adults, and family, we have over a mile of beach, and the Paradise Beach Club gives you such a great spot for chilling. That is where I go to watch the Sun raise everyday, to remind myself how lucky I am to live here. I would suggest others do it too, maybe they would have a different perspective in life.

The Kite Surfing team is great and have created such a following! We have a group returning for the 10th straight year, So I think that in itself speaks volumes.

Thanks again for the kind words.

Can’t wait to see you again!

Safe Travels

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Reviewed 18 January 2018 via mobile

Our family of 10 had a great, great week here. The resort was a home run all around — superb food, friendly and accommodating staff, clean facilities, activities for adults and grand kids, and a spa for pampering yourself. We would have loved more time. Our six days went way too fast. Shout-Outs to Vernon for morning Yoga, Sharika and Abigail for our couple’s massage, Kerdy our Paradise Beach bartender, and Kendall for our last-minute family portrait. Thanks to all for a great time and great memories!

Stayed: January 2018, travelled with family
2  Thank Alan523Bob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Z F, General Manager at Coconut Bay Beach Resort & Spa, responded to this reviewResponded 22 January 2018

Bob,
Yes 6 days does indeed go by fast when you are in Paradise. Thank you for the great words, and the highlights of the staff. Hope to see you again for a longer period next go around.

Safe travels

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Reviewed 18 January 2018 via mobile

We stayed here for 9 nights at the end of October and loved it. Food was probably the highlight, the 3 special restaurants are all top-notch, they were so good we only ate at the buffet once in the evening. The resort works well with its separate Harmony & Splash areas for couples and families respectively - we nicknamed them Harmony & Hell, just our humour - and it was lovely to lie in mainly peace and quiet during the day whilst the families were able to play all day in the pools, lazy river and flumes across in Splash.
One watch out - we were in a concierge room and found out concierge a bit inflexible, it was his way or no way so we pretty much stopped using him. We hired a car to drive round the island, our concierge wanted us to hire a taxi for 10 times the cost but driving was no problem, there is only really one road round so it’s difficult to get lost!
The “sunseeker” sun beds are brilliant, the resort is right on the beach, non powered water sports are included and the drink is plentiful with very little queueing. I would return here in a minute, it was lovely.

Stayed: October 2017, travelled as a couple
1  Thank Sandy_Legs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Z F, General Manager at Coconut Bay Beach Resort & Spa, responded to this reviewResponded 22 January 2018

Sandy,
I laughed at the Renaming of the two location! Classic. Thank you for the review and the acknowledgment of the food and resort. Not sure what happened with the Concierge as they are generally so wonderful. I will inquire as to why they stubbed their toe on your visit.

Thanks again for the review

Safe Travels

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Reviewed 17 January 2018

This was undoubtedly the best holiday i've had! Literally could not fault anything from the food to the bedrooms, amenities to the entertainment....it was all excellent. There are 2 special mentions and that is the New Years Eve party which was outstanding and Gillie from the entertainment team! Gillie made the holiday so much fun, encouraging people to get involved in the daily and evening activities and ensuring guests were enjoying themselves. Gillie's personality and welcoming nature is enough to make me want to come back alone! Do not think twice about booking this hotel....it caters for every single need whether a baby, teenager, party animal or those just looking for a relaxing break!

  • Stayed: December 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
4  Thank jimmychum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Z F, General Manager at Coconut Bay Beach Resort & Spa, responded to this reviewResponded 18 January 2018

Jimmy,
I would agree with you New Years Eve was a rocking party, by every ones standard. Gillie is such a joy to have on the staff, and she is that special team member that is always happy, smiling, and hustling around to insure everyone is enjoying themselves.

Thank you for your review again.

Safe Travels, and see you again next year!

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