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This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
22 Aug 2016
Thank you for your review. We are pleased to hear that you would stay in our apartment again but sorry to hear that you did not enjoy your recent stay on the Al Andalus Hill urbanisation. August is, as we are sure you are aware, the busiest time of the year and therefore much noisier than at other times of the year. The rules of the urbanisation state that the pool is not to be used after a certain time at night, and we are sorry to hear that these rules have obviously not been obeyed.
With regard to there not being a lifeguard present, I am not sure of the rules and criteria regarding the necessity of a lifeguard, but we understand from our management company that it is not a legal requirement for a lifeguard to be present on our urbanisation.
For your information, we are having air conditioning installed in both bedrooms later this year.
Thank you for your comments which we welcome as we are always trying to improve the guests experience at our apartment.
With kind regards
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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