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2,165
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All reviews animation team pool area shopping centre sea view bar staff lovely hotel evening shows plenty of sunbeds aqua gym half board plenty of choice fidelity card themed nights main restaurant courtesy room small shopping flight path
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Reviewed 4 weeks ago

This was the second time myself and friends have visited the Elba Carlotta, and it should be a 5 star hotel. All the staff and animation team work so hard and always have a smile on their faces and make you all very welcome. Shows were excellent. The rooms we had were spotless, roomy. Towels changed every day. Food and drinks were great. I was celebrating my 70th birthday and had Champagne on arrival and again on my actual birthday. The marina was only a short pleasant walk away and beach just outside the lovely gardens. We will be back.

Room Tip: Side view suites have fantastic views.
  • Stayed: September 2018, travelled with friends
    • Location
    • Cleanliness
    • Service
3  Thank marilynconstable
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ELBACARLOTA, Director General at Elba Carlota Beach and Convention Resort, responded to this reviewResponded 3 weeks ago

Dear marilynconstable,


Thank you very much for all your comments and score.

It is a pleasure to know you have enjoyed our shows, hotel facilities, the food and, above all, our staff.

We are always proud of reading opinions like yours which help us at the same time to carry on working with the same goal of making the most enjoyable stay to all our guests.


We are more than happy with your next visit.

With my best greetings and regards,


Miguel Angel Sánchez
Director General

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

We have just returned home after staying at this hotel, my daughter suffers with severe food allergies when this was explained to staff they went above and beyond to help and made sure her every needs where met, the staff are outstanding so happy and can’t do enough to make sure you have a great time, the hotel is very clean the food is excellent and the staff are amazing, what more can you ask for, I would definitely recommend this hotel it’s well worth the visit, we have nothing bad to say about our stay here. And if I ever return it will definitely be the hotel I stay in.
Thanks to all the staff that made our holiday feel special.

Stayed: September 2018, travelled with family
3  Thank Karen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ELBACARLOTA, Director General at Elba Carlota Beach and Convention Resort, responded to this reviewResponded 3 weeks ago

Dear Karen S,

Thank you very much for your score. Thanks as well for the opinions and comments about the food, the cleanliness and specially about our staff.

It is a proud to read opinons like yours as a result of a well done job from us. Our mission is to make you feel comfortable as at home, without any worries.

We are looking forward to seeing you soon.

With our best greetings and regards.


Miguel Angel Sánchez
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Decor in rooms is tired and old, lots of grubby marks everywhere. Communal areas decor is ok but not modern, reminds me of the 1990s!
Food is dreadful. Don’t eat here if you think veg that isn’t mush. Signposting for vegetarians is terrible too. Tonight at dinner there was a tray of Brussels labelled “vegetarian”. Thankfully it wasn’t the only thing I could eat but had to guess/ask others to try things for me. Average age of guest must be well over 50 even though allow kids here. Pool area isn’t a pleasant place to sunbathe, entertainment is extremely loud and sun beds are terrible quality. Honestly I haven’t been anywhere this bad that cost this much for a long long time

Stayed: September 2018, travelled solo
4  Thank unicorn72017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ELBACARLOTA, Director General at Elba Carlota Beach and Convention Resort, responded to this reviewResponded 3 weeks ago

Dear unicorn72017,


Your opinion is very important to further improve our services to each and every one of our guests, and also to offer the best of us in their next visits.

Let me tell you that we have a wide range of customer segments depending on the time of year.

We regret that your stay has not been as you expected and therefore has been disappointing.

We take note of your comments and we promise to work to improve the points you indicate, even though renovate the hotel will take time.

We hope you give us another visit and give us the chance to change your point of view.

Best regards,


Miguel Ángel Sánchez
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We are 5 ladies of a certain age have just returned from this fabulous hotel this is the second visit for 4 of us and 3rd for one. we came for a seventieth birthday celebration and were not disappointed the hotel is even better than we remembered the food the staff the rooms were all amazing, the animation staff were 1st class and work incredibly hard as do all the staff the pool barmaids were brilliant and very funny and all the staff are so cheerful this was the most relaxing holiday we have ever had thank you all for making this happen. we'll back. Yvonne Pam Marilyn. Vikki. Jackie

Room Tip: Pool and sea view
  • Stayed: September 2018, travelled with friends
    • Rooms
    • Cleanliness
    • Service
2  Thank Yvonne N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ELBACARLOTA, Director General at Elba Carlota Beach and Convention Resort, responded to this reviewResponded 3 weeks ago

Dear Yvonne,

Thank you very much for your score about our hotel.

We are pleased to know you all have enjoyed your stay among us and to have reached your expectations.

It is a proud to read opinions like yours as a result of a well done job from us.


We are looking forward to seeing you soon and make you feel at home once again.


Receive our best regards.



Miguel Angel Sánchez
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

This was my first trip to Fuerteventura, so we read a lot of reviews about lots of Hotels on the Island and eventually decided on Elba Carlota.

Hotel - Upon arriving at the Hotel, we got off the coach along with several other travelers, there were 3 people on Reception, so we managed to check in within 10 minutes.

Cold beverages were available right next to Reception for us (soft drink and alcohol). We checked in, got our room keys and given some general information about the Hotel. We booked and paid for the Safe in the room and was told that the Restaurant was still open if we wanted anything to eat.

We found our room very easily and noticed how clean the Hotel was on our way. We booked a standard room and found it to be perfect for our needs. Everything was clean, enough storage for our clothes/shoes/etc and plenty of hangers.

The bathroom was also clean and offered the usual shower gel, shampoo, comb, shower cap and spare toilet roll. Towels were clean and nice to use (not like sand paper as they sometimes can be).

There was a TV available but like some others have commented there isn’t many English speaking channels, but I wasn’t there to watch TV.

The balcony was small but enough for 2 chairs and an ‘airing’ stand. We were lucky and had a small sea view (to the right). There was a building opposite our room but was we were near the end of the corridor, we could also see the beach and sea.

Our room was cleaned every day from what I can recall and we left a small tip for the cleaners – who were very friendly.

The only issue we had with our room was that the shower ‘leaked’ when in use and so the floor would get absolutely soaked. No matter where you pointed the shower head, the floor got soaked, so we ended up having to have clean bath towels every day.

We found the staff in the Hotel to be friendly and helpful... those working behind the bars worked fairly quickly, but the Hotel was very very busy so there was queues nearly all the time at the Main bar and the Pool bars. Not a massive thing, but some people did get annoyed by this.

Entertainment - the Hotel had an entertainment team who were all really good. They spoke about 5 different languages between them all and would announce the daily entertainment around the pool. There was lots of activities for the kids to do during the day, mini discos, nightly shows/entertainment for kids and adults too. Some of the activities during the day were for kids and adults.... aqua aerobics, volley ball, etc.

Gym/Exercise - If you like to exercise when you are away, the Hotel has a locked gate (you can get back in using your room key) that leads you to the Beach and the path that leads you to the little Harbour. It takes about 40 minutes to jog to the small harbour and back and you’ll see many other joggers early morning (6am – 8am).
We were told that it is cloudy until around 11am and then the sun comes out – they were spot on. So I saw many people jogging/training up to around 9am – further up the beach they have training apparatus.

The gym at the Hotel was small and consisted of 2 x running machines, 2 x bikes, 2 x weights ‘machines’, free weights, Boso Ball, floor mats and medicine balls. It opens at 7am, at the most I saw 5 people in there early morning.

There was also aqua aerobics around midday in the smaller pool.

Food – overall the Restaurant was nice and clean. It is a really big Restaurant but only opens half of it most of the time. At really busy times, they opened the other half (they needed to). The staff were friendly and seemed to wait on their areas pretty well.
Once you sit down, the wait staff approach you for your drinks, soft drinks are available and so is wine. Spirits and beer are not available in the Restaurant.

It is a Buffet style restaurant and they had a different theme each evening. Indian, Mexican, Chinese, etc.... there was always a huge salad choice with different cold meats, cheeses and sauces. Always a Paella of some sort and a roast meat (such as lamb, leg or pork). Lots of vegetable choices and potatoes (mash, chips, roast).

Most nights there was chicken breast, steak and fish of some sort.

Breakfast – again there was lots of choice, some cereals, pastries, fruit, yogurts, fresh juices, cakes, omelettes, hot food (bacon, boiled egg, scrambled egg, beans, etc).

Lots of breads available and they were all fresh and plentiful.

During the evenings there was lots of choice with the desserts – but sometimes they looked nice than they tasted... the ice cream was fabulous and lots of ice cream sauces.

I personally found the choice of food to be really good, you can have something different all the time. I found the standard of the food to be really good BUT I found that not a lot of the food is that well seasoned... BUT please don’t let this put you off.

The Hotel is for families and my personal opinion is that there isn’t much seasoning because of the younger guests. You can add as much salt, pepper, hot peppers, sauces to your own food.

When the Hotel is busy you may find yourself queuing up for food – many of the dishes are being cooked there in front of you, so it’s worth the wait.

The pool bar served food from 12 until around 3pm I think.... there was salad, burgers, hot dogs, chips, cakes and other food. Then in the Main Bar they have trays of sandwiches, some cakes and pastries – I think these are served around 4pm – 6pm. Nothing fancy but enough for a light snack.

There was a Restaurant on site at the Hotel, I didn’t visit it but was told that it was nice and you paid for it separately.

If you don’t eat at the Hotel, right next door there is a small shopping centre with lots of shops, clothes shops, EuroSpa, Cinema, Bowling, several restaurants there and then a 20 minute walk to the little town nearby and there are lots of Bars and Restaurants there.

It is worth the 20 minute walk (either along the harbour path or the main road) as it is a lovely little town. Lots of different shops, restaurants, bars, Irish Bar (live music each night and food available), Karaoke Bar and an entertainment bar (where they have live bands and singers).

The all inclusive at the Hotel stops at 11pm but you can still buy drinks for the next hour.

The hotel also has 2 large pools and a kids pool, games room, 3 bars (including the pool bar), main restaurant, pay for Restaurant, big room with a stage for some of the entertainment, gym, lovely gardens, small shop and a ‘casino’ (lots of slot machines).

  • Stayed: August 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank SCSNAX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ELBACARLOTA, Director General at Elba Carlota Beach and Convention Resort, responded to this reviewResponded 1 week ago

Dear SCSNAX,

Thank you very much for your score and for your detailed feedback about your experience with us.

We really appreciate that you have enjoyed your stay among us and the fact of pointing out the issue with the shower. It helps us to improve and get better day by day.

It will be a pleasure to see you here again in the future sharing your time with us in Fuerteventura.


Receive our best regards,


Miguel Ángel Sánchez
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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