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“Absolutely horrible”

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Broadbeach Savannah Resort
Reviewed 16 September 2011

Accommodation states 4 star but is really 1 star. Rooms have old decor with chipped & faded furniture, lifting carpet, advertise spa room but is actually a one person bathtub over shower with jets, rust over a/c units, service is poor, staff are rude and unaccommodating, will never stay here again. Unless you want 1 star service I suggest you stay elsewhere.

Room Tip: No such things as a good room at this place. Stay elsewhere
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  • Stayed: August 2011, travelled as a couple
    • Value
    • Location
    • Rooms
    • Service
5  Thank fionamwilson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shawwal K, Manager at Broadbeach Savannah Resort, responded to this reviewResponded 21 September 2011

...

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Reviewed 5 August 2011

I stayed at the Savannah for 3 nights and all experiences were positive !
The room was more then i expected... Large king Bed balcony looking over the pool, ensuite with spa bath ( suitable for one person ) full kitchen.

Check in and check out was a breeze . room was ready when i got there at 1 pm . i did have to leave a $100 bond but that was for the 3 nights and i got it back so that was no drama . staff were friendly and informed me of everything i needed to know during my stay .. i had a relaxing time and everything was so close by .. would stay there again !!

  • Stayed: July 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank johnnieleo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shawwal K, General Manager at Broadbeach Savannah Resort, responded to this reviewResponded 12 October 2011

Dear Guest,

thankyou for taking the time to write to us, we are glad that you had a good time and hope to see you again one day, also if there is ever anything we can do to make your stay better, please dont hesitate to ask our reception staff.

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Additional Information about Broadbeach Savannah Resort

Address: Goonamurra 46 Surf Pde, Broadbeach, Gold Coast, Queensland 4218, Australia (Formerly BreakFree Savannah)
Region: Australia > Queensland > Gold Coast > Broadbeach
Amenities:
Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #49 of 51 Speciality Lodging in Broadbeach
Price Range: $112 - $402 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Broadbeach Savannah Resort 3.5*
Number of rooms: 120
Official Description (provided by the hotel):
Savannah Resort is located at the heart of Broadbeach, the cosmopolitan hub of Queensland's fabled Gold Coast. It is perfectly positioned, and within a short walk are the casino, two big shopping centres, the restaurants and cafes of Broadbeach, and not forgetting one of the Gold Coasts most superb stretches of beach. ... more   less 
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Also Known As:
Broadbeach Savannah Hotel Broadbeach
Savannah Hotel Broadbeach
Savannah Resort Broadbeach
Broadbeach Savannah Resort Gold Coast

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