We booked a room on Booking.Com believing we were booking a quality apartment at a discount rate in off season. The so called resort apartment was a converted office. Bedroom doorways only had curtains, furniture was poor quality & not properly cleaned. The apartment was small with only one small window able to be opened. Beds only had sheets on them & only three old blankets were provided for the three beds. Half eaten food was left in the bar fridge. There was in sufficient crockery & cutlery for three people. Walls were dirty & had patches that were not painted. The toilet was located in a small side area of the bathroom & all three adults in our party had to sit sideways to use the toilet. Parking was very limited & on both nights we had to park outside on the street. On first seeing the apartment we asked to change but were abruptly told there was on vacancies. This was despite the out side sigh showing vacancies still being available & the resort continuing to advertise on Booking.Com. The Resort Information Folder in the apartment stated no refunds were given & among other things stated you had to pay for replacement toilet rolls & tea bags. The inside hot tub looked like it hadn't been used for ages & access to the gym & sauna was restricted. On leaving we asked to speak with the manager & of course he/she wasn't available. The desk clerk completely dismissed our complaints & claimed we had booked a budget room & that is what you get.
- Official Description (provided by the hotel):
- Savannah Resort is located at the heart of Broadbeach, the cosmopolitan hub of Queensland's fabled Gold Coast. It is perfectly positioned, and within a short walk are the casino, two big shopping centres, the restaurants and cafes of Broadbeach, and not forgetting one of the Gold Coasts most superb stretches of beach. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Agoda, Ctrip TA, TripOnline SA and HotelQuickly so you can book your Broadbeach Savannah Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Broadbeach Savannah Hotel Broadbeach
- Savannah Hotel Broadbeach
- Savannah Resort Broadbeach
- Broadbeach Savannah Resort Gold Coast