On arrival everything seemed normal; the 2 bed apartment was spacious enough for two adults and 2 young adults. Unfortunely through the second day of our stay a terrible odour was permeating from the bathroom, sewage type smell. I brought it to management’s attention - nothing was done! When discussing it with management they inferred that there was no smell, an insult when we could all smell it and visitors as well. They also suggested we not use the bathroom and use only the ensuite - why? when we had paid for a two bedroom two bathroom apartment. This also negated there that there was no smell. No discount was offered.
It tarnished our holiday slightly and wished that some acknowledgement or recompense was offered.
- Official Description (provided by the hotel):
- Pelican Cove is a three level complex accessed by stairs. The complex is in a U shape with lounge room balconies overlooking the beautiful gardens, 2 pools, tennis half court, bbq's and waterway. The apartments sleeps 1 - 7 guests*with 2 bathrooms,washing machine & dryer, full kitchen, open dining and lounge area. Cable/Foxtel tv with sports, news, movies & kids channels, air-conditioner in the lounge, free parking, heated pool to enjoy in a relaxing atmosphere. Pelican Cove is in a great location, walking distance to local shops, Broadwater and only 15 minute drive to the Gold Coast's world famous themeparks! Onsite Managers have maps, brochures, dvd's & books at Reception and are able to arrange dinner shows, cruises and tours. *See apartment details for inclusions. ... more less
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- Also Known As:
- Pelican Cove Apartments Gold Coast, South Pacific - Australia