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“Unsafe, tidy enviroment.”

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A'Montego Mermaid Beach Motel
Ranked #8 of 10 Hotels in Mermaid Beach
Reviewed 20 August 2017

If I worked for WHS (WORKPLACE HEALTH & SAFETY) I would of gotten this place shut down the railing on the balcony and stairs were so corroded it was a accident waiting to happen. The room was so below standard of hygiene I lefted my footwear on around the room and shower... No blanket on the bed and the minky blanket they has was ripped and torn.. If I had of book and paid for the accommodation myself I would of walked away... Star rating so wrong for this place. Motel Association need to review this place urgently..

Room Tip: Stay away from not suitable for anyone.
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  • Stayed: August 2017, travelled solo
    • Location
    • Sleep Quality
Thank atawhaikingi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manager1GoldCoast, Manager at A'Montego Mermaid Beach Motel, responded to this reviewResponded 22 August 2017

All rooms are hygienically cleaned with high grade disinfectants. As for blankets are washed regularly and any damaged ones should be reported to the office so that our staff can have them removed from the rooms and new ones replace them.
The carpets are cleaned every departure and tiles are washed at this same time.
Our property is advertised as 2 and offers budget accommodation to the price constrained traveler. Our staircases are checked on a regular basis for any defects and if any are found are repaired as soon as possible and if there is any doubt those staircases are put out of use until the problem is rectified.

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7 - 11 of 89 reviews

Reviewed 20 August 2017

Easy access to buses and trams, cafes and restaurant, Pacific Fair shopping center and beach. I think the price was reasonable for Gold Coast where accommodations are so expensive.
Room was very basic. It's okay for a short stay.

  • Stayed: April 2017, travelled solo
    • Value
    • Rooms
    • Service
Thank hayoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manager1GoldCoast, Manager at A'Montego Mermaid Beach Motel, responded to this reviewResponded 22 August 2017

Thank you for appreciating the motel for what it is .
A budget property in the heart of Mermaid Beach that offers everything close at hand.
Close to public transport, the beach and many restaurants close at hand.
Very basic rooms with nothing special but clean comfortable beds and great little cafe for guest to enjoy.

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Reviewed 14 July 2017

The only real plus for this place was the price !! Old, tired, worn-out and badly in need of a lot of work to bring it anywhere near reasonable. At least it was fairly clean. You would think that in the middle of winter they could have at least made the beds with a blanket on them. Not really good enough !!! Why say that you have WIFI when it doesn't work in the rooms??

Room Tip: Don't rely on wifi working in your room. If you go there in winter ask for a heater and another...
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  • Stayed: July 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank bf_clarkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manager1GoldCoast, Manager at A'Montego Mermaid Beach Motel, responded to this reviewResponded 17 July 2017

Our advertising states that there is wifi but it is not reception signal is not guaranteed in rooms. But it does work in the garden area.
The building is old and in keeping with the old Gold Coast Charm it is hard to keep an old building looking like the new style modern apartments. So if that is want you want to pay for then dont choose and old building located in the heart of Mermaid Beach a few minutes walk to the beach or delectable food a plenty for dinner. The cafe on site offers great food and beverages with discount to guests.
All rooms have heating and the blankets are in the cupboards as standard practice for most motels.

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Reviewed 7 July 2017 via mobile

Well you get what you pay for, worst thing is my kids now know how cheap I am.
Man this says 3 and a half stars, the thought of 2 stars scares me.
I could have taken 200 terrible photos, kitchen window didn't close, toilet was on a slant, shoddy powerpoints etc etc.
I made sure this place had wifi cause I'm afraid thats all kids care about these days, well it didn't really work.
I know I know I should have expected it, I'm just to cheap.
Was comfortable enough I close, great location.
But it is the sort of a place if you brought a "Street lady" too she would be offended by how dodgy it was.
Note to self "stop being so cheap"!!!

Stayed: July 2017, travelled with family
Thank Trent S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manager1GoldCoast, Manager at A'Montego Mermaid Beach Motel, responded to this reviewResponded 8 July 2017

The property is actually advertised as 2 star. Budget property. Old yes but rooms are extremely functional. Our wifi is not guaranteed inside rooms as advertised.
The motel suits those that want to pay for just what they use. NOT pay for resort style property and never use the amenities. The inside of rooms offer clean beds clean bathrooms and the kitchenette has all you need.

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Reviewed 7 June 2017

Nasty and greedy for cash lady manager, even "goog morning" can not say, but to charge an extra fee for picking up rubbish by the cleaners already. They even save toilet paper, which you have to buy yourself, at 8.30 p.m. turn off the light on the balcony and everyone to sleep, poor wi-fi, during the breakfast on the balcony the cleaners run with rags, next to the noisy highway. This is the worst hotel I have ever stayed in.

  • Stayed: April 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank matewol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manager1GoldCoast, Manager at A'Montego Mermaid Beach Motel, responded to this reviewResponded 9 June 2017

Firstly the guest was greeted daily as with every other guest however there was a language barrier to contend with.
Lights in the common area on balconies are timed to go out at night for the comfort of all guests sleeping to ensure that our hotel policies are kept with noise outside.
All guests are advised that rooms are not serviced daily but depending on nights stayed services are done where toilet paper is replaced. At no time did the guest come to office to request toilet paper which is what all guests are advised that the kitchen items are not replenished but extra toilet paper is gladly given on request. Our cleaners start at 8.30 to 9am and our staff must be able to access all areas to perform their duties the balconies are common for all staff and guests and if guests are choosing to sit in front of their room they must accept that cleaners and other guests alike will be using this area. Wifi is FREE and not paid for as part of any tariff package. It is just a service offered to assist guests to check on flights, stay in touch with family and book other accommodation. It is well advertised that wifi is not guaranteed in rooms. To end with, the guest was charged an extra cleaning fee as they left the room in a state that was not acceptable after being advised what to do to avoid further cleaning costs. Unfortunately this guest did not like the fact he was charged but during the stay period was at times stating how much he was enjoying their stay.

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Additional Information about A'Montego Mermaid Beach Motel

Address: 2395 Gold Coast Hwy, Mermaid Beach, Gold Coast, Queensland 4218, Australia
Region: Australia > Queensland > Gold Coast > Mermaid Beach
Amenities:
Free Parking Swimming Pool
Hotel Style:
Ranked #8 of 10 Hotels in Mermaid Beach
Price Range: $82 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — A'Montego Mermaid Beach Motel 2*
Number of rooms: 24
Official Description (provided by the hotel):
A'Montego Mermaid Beach Motel is a family owned motel in the heart of the Gold Coast region situated approx half an hour from the Gold Coast Domestic/International Airport and within a short 5 min drive to Surfers Paradise. Approx 50 metres from the Mermaid Beach with many great restaurants within walking distance and public transport is easy to catch with bus stops only metres from the entrance. Theme parks are within easy access via public transport or we can arrange shuttle pick up. Local supermarkets nearby for your shopping needs. ... more   less 
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Also Known As:
A'Montego Mermaid Beach Motel Gold Coast

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