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“Unfair”

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A'Montego Mermaid Beach Motel
Ranked #8 of 10 Hotels in Mermaid Beach
Reviewed 29 August 2017

This hotel was budget as. The roof was cracked and plaster was falling on the floor, the carpet was average and looked stained. The fly screens were ripped and the windows didn't shut properly. We stayed one night and hardly spent any time in the room at all, we were charged a 50$ bond which we never got back. This was apparently due to a blue drink spilt in the carpet, but none of us were even drinking in the room. Overall this place scores a 1.

  • Stayed: August 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
1  Thank James C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manager1GoldCoast, Manager at A'Montego Mermaid Beach Motel, responded to this reviewResponded 1 September 2017

The room booked was a large family room. The rooms are checked after each departure for any damage on walls or carpets. The carpet is new, and we note any marks that are left from prior guest.
While the room apart from the damage marks to the carpet was left in a clean state. We had to get a carpet cleaner in to clean the carpets from the marks left which there was more than one , a total of 6 stains throughout the room including what appeared to be blue but on inspection this was the dye showing through the stain. The guest already stated they had tried to clean up. On inspection the roof had a very fine crack but there was no plaster on the floor as the guest would have us believe.
the building is old style with budget prices to suit the extreme budget traveler that does not want to pay for resort style accommodation that they will not use. If you want modern with bonuses choose elsewhere.

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5 - 9 of 89 reviews

Reviewed 23 August 2017 via mobile

We are a couple on a long weekend away, travelling on a slight budget. This motel was perfect for us, really good value! The rooms were clean and tidy, also providing tea and coffee. The man who checked us in was friendly and helpful. The location was great, super close to the beach and restaurants. A short drive away to broadbeach and surfers. We were exhausted after arriving in brisbane at 530am. We got to the hotel at 9am, the owner was super kind allowing us an early check in as there was a room available. We were so greatful as it meant we could freshen up and have a sleep before going to explore. Would definitely recommend for the price.

Stayed: August 2017, travelled as a couple
Thank Lottie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manager1GoldCoast, Manager at A'Montego Mermaid Beach Motel, responded to this reviewResponded 25 August 2017

thank you for your great feed back. We try very hard to offer earlier check ins when rooms are available to do so.
The location as you say great for a quick night or longer stop over.
Our staff are super helpful with knowledge of our local area and will go out of the way to assist when we can.
Great to hear your stay was enjoyable and we may see you again in the future.

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Reviewed 20 August 2017

If I worked for WHS (WORKPLACE HEALTH & SAFETY) I would of gotten this place shut down the railing on the balcony and stairs were so corroded it was a accident waiting to happen. The room was so below standard of hygiene I lefted my footwear on around the room and shower... No blanket on the bed and the minky blanket they has was ripped and torn.. If I had of book and paid for the accommodation myself I would of walked away... Star rating so wrong for this place. Motel Association need to review this place urgently..

Room Tip: Stay away from not suitable for anyone.
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  • Stayed: August 2017, travelled solo
    • Location
    • Sleep Quality
Thank atawhaikingi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manager1GoldCoast, Manager at A'Montego Mermaid Beach Motel, responded to this reviewResponded 22 August 2017

All rooms are hygienically cleaned with high grade disinfectants. As for blankets are washed regularly and any damaged ones should be reported to the office so that our staff can have them removed from the rooms and new ones replace them.
The carpets are cleaned every departure and tiles are washed at this same time.
Our property is advertised as 2 and offers budget accommodation to the price constrained traveler. Our staircases are checked on a regular basis for any defects and if any are found are repaired as soon as possible and if there is any doubt those staircases are put out of use until the problem is rectified.

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Reviewed 20 August 2017

Easy access to buses and trams, cafes and restaurant, Pacific Fair shopping center and beach. I think the price was reasonable for Gold Coast where accommodations are so expensive.
Room was very basic. It's okay for a short stay.

  • Stayed: April 2017, travelled solo
    • Value
    • Rooms
    • Service
Thank hayoto
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manager1GoldCoast, Manager at A'Montego Mermaid Beach Motel, responded to this reviewResponded 22 August 2017

Thank you for appreciating the motel for what it is .
A budget property in the heart of Mermaid Beach that offers everything close at hand.
Close to public transport, the beach and many restaurants close at hand.
Very basic rooms with nothing special but clean comfortable beds and great little cafe for guest to enjoy.

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Reviewed 14 July 2017

The only real plus for this place was the price !! Old, tired, worn-out and badly in need of a lot of work to bring it anywhere near reasonable. At least it was fairly clean. You would think that in the middle of winter they could have at least made the beds with a blanket on them. Not really good enough !!! Why say that you have WIFI when it doesn't work in the rooms??

Room Tip: Don't rely on wifi working in your room. If you go there in winter ask for a heater and another...
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  • Stayed: July 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank bf_clarkey
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manager1GoldCoast, Manager at A'Montego Mermaid Beach Motel, responded to this reviewResponded 17 July 2017

Our advertising states that there is wifi but it is not reception signal is not guaranteed in rooms. But it does work in the garden area.
The building is old and in keeping with the old Gold Coast Charm it is hard to keep an old building looking like the new style modern apartments. So if that is want you want to pay for then dont choose and old building located in the heart of Mermaid Beach a few minutes walk to the beach or delectable food a plenty for dinner. The cafe on site offers great food and beverages with discount to guests.
All rooms have heating and the blankets are in the cupboards as standard practice for most motels.

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Additional Information about A'Montego Mermaid Beach Motel

Address: 2395 Gold Coast Hwy, Mermaid Beach, Gold Coast, Queensland 4218, Australia
Region: Australia > Queensland > Gold Coast > Mermaid Beach
Amenities:
Free Parking Swimming Pool
Hotel Style:
Ranked #8 of 10 Hotels in Mermaid Beach
Price Range: $83 - $182 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — A'Montego Mermaid Beach Motel 2*
Number of rooms: 24
Official Description (provided by the hotel):
A'Montego Mermaid Beach Motel is a family owned motel in the heart of the Gold Coast region situated approx half an hour from the Gold Coast Domestic/International Airport and within a short 5 min drive to Surfers Paradise. Approx 50 metres from the Mermaid Beach with many great restaurants within walking distance and public transport is easy to catch with bus stops only metres from the entrance. Theme parks are within easy access via public transport or we can arrange shuttle pick up. Local supermarkets nearby for your shopping needs. ... more   less 
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Also Known As:
A'Montego Mermaid Beach Motel Gold Coast

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