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Reviews (1,400)
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All reviewssea viewprestige areamorro jableanimation teamgerman guestsstar prestigegolden sandy beachbig hotelrefurbished roompiano barhalf boardfantastic locationwaiter serviceevening entertainmentalcoholic drinkson a daily basisall inclusive option
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Reviewed 6 March 2017

Really enjoyed a short break to Iberostar Palace with my daughter over her half term. Food was just superb - all inclusive really means all inclusive here. The hotel is right on the beach with a path popular with runners. Kids entertainment team were fabulous.

  • Stayed: February 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar
1  Thank Sharon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Quality Manager at Iberostar Fuerteventura Palace, responded to this reviewResponded 7 March 2017

Dear Sharon,

We want first of all that you know we are really pleased that you had such an excellent holiday with us at IBEROSTAR Fuerteventura Palace and we want to thank you for choosing Tripadvisor as your method for sharing your experience with others.

Our staff will be particularly pleased by your praise, the entire team is not only particularly hospitable, but is also given continuous training in terms of service and general working practice. We are therefore very pleased that both the efforts of our employees and our passionately prepared gastronomy have left a wonderful impression on you.

Thank you again for sharing your motivating comments and we look forward to your next visit to our hotel.

Yours Faithfully,

Quality Manager
IBEROSTAR Fuerteventura Palace

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2017

The Fuerteventura Palace is close to the beach and has great swimming facilities. Entertainment is provided nightly and the food was especially good. It is also within easy walking distance of the town of Jandia which is worth a viosit for the shops and cafes.

Room Tip: Choose a room on the seaward side.
  • Stayed: February 2017, travelled as a couple
    • Value
    • Location
    • Service
1  Thank ruralrider2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Quality Manager at Iberostar Fuerteventura Palace, responded to this reviewResponded 7 March 2017

Dear Guest,

We would like to thank you for choosing IBEROSTAR Fuerteventura Palace for your holiday. Your kind review is an incentive for us to continue working in a motivated fashion and to give our absolute best so that all our guests feel as comfortable as you were.

The fact that you had such a nice time in our hotel is an excellent confirmation of our team effort. The daily dedication of our highly motivated and competent team in their various areas is to ensure a particularly pleasant ambience for our guests to always feel very well cared for. The fact that we could achieve this with you really is very important to us all at IBEROSTAR.

We would like to thank you for your helpful feedback and we will certainly be forwarding it to the appropriate management. We thoroughly appreciate the importance of such details as they assist us in our quest to provide our guests with the very best experiences whilst in our hospitality.

Again we thank you for your kind words and look forward to your next visit to an IBEROSTAR Hotel & Resort.

Yours Faithfully,

Quality Manager
IBEROSTAR Fuerteventura Palace

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2017

This hotel is excellent, the staff are very friendly and helpful The whole hotel is extremely clean. The food is of good quality and very varied, there are 3 good meals a day, I feel sure that there is something to suit everybody available. Wine, Cava, is available at every meal. The swimming pools are clean and well maintained with one being heated all year, the other one was freezing! The animation team provide classes and activities throughout the day and entertainment in the evenings. The beach is stunning and t=stretches for miles. The ground squirrels seem to be everywhere and so tame they will eat from your hand. We had a great week and will return again.

Room Tip: Go for a sea view
  • Stayed: February 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank lesleymary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Quality Manager at Iberostar Fuerteventura Palace, responded to this reviewResponded 22 March 2017

Dear Lesley,

Thank you for taking the time to share your wonderful impressions of your stay at IBEROSTAR Fuerteventura Palace.

It is of utmost importance to us that our guests can appreciate our well thought-out holiday concept. Our daily efforts are to guarantee our guests can experience the highest levels of comfort in a particularly pleasant atmosphere. This is ensured by our employees, the numerous services available and the careful distribution of our hotel and its facilities.

We therefore find it wonderful that our hospitality was so well received by you and that you have written so pleasantly about it.

Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future.

Best Regards,

Quality Manager
IBEROSTAR Fuerteventura Palace

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2017

Had a week away mid February... first time to fuerteventura and although quiet, we had a brilliant time.
Hotel was spotless. Fantastic location on the beach which is gorgeous. Food was of excellent quality. Drinks were plentiful and branded.
Entertainment staff worked very hard... in particular Gus, who was so friendly, welcoming, and very knowledgeable about the local area.
Thank you Iberostar Fuerteventura Palace we had a lovely holiday

Room Tip: We stayed on the fourth floor in a refurbished room which provided level access to the pools... great location
  • Stayed: February 2017, travelled as a couple
    • Value
    • Location
    • Service
1  Thank Gemma G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Quality Manager at Iberostar Fuerteventura Palace, responded to this reviewResponded 28 February 2017

Dear Gemma,

It has been a real pleasure to read this excellent review of your recent vacation with us at IBEROSTAR Fuerteventura Palace and we really appreciate that you took the time to write and share it with us and the Tripadvisor community.

The fact that we were able to exceed your expectations with our service, the beauty and comfort of our hotel and our excellent gastronomy is of great importance to us. Your positive review confirms that our attention to detail ensures fantastic holiday experiences for our guests and for that we are most grateful.

It is therefore very satisfying for us that you have kept us in your fondest memories and it will be nice to welcome you back again, until then we wish you all the best.

Kind Regards,

Quality Manager
IBEROSTAR Fuerteventura Palace

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2017

Positives:
We were in a refurbished room which was lovely. Very modern and clean.
Amazing food at the evening buffet. The quality and variety were fantastic. We were there for 5 nights and had different starters every night.
We were all inclusive which meant all drinks (yes, all drinks) including cocktails were included. The portion sizes of the Baileys, sherry and port were incredible.
The hotel was right next to a fantastic beach and also had a nice pool (although it was too cold for us to use it - we were there in February).
Plenty of parking for your hire car.
Good location. About a 30 to 40 minute walk into Morro Jable - you can walk along the beach or along the road (shops along the way).

Negatives:
The atmosphere in the dining hall was not that great. It felt a bit too bright and characterless.
You have to pay extra for the safe in your room, which is a bit weird as everything else is all inclusive (you also get a bottle of water every day in your room).
On a sunny day, the loungers in the pool area were taken very quickly. I wished the hotel would enforce the 'do not reserve your seats' policy a bit more.

All in all, we had a great time!

  • Stayed: February 2017, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank ElkeTi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Quality Manager at Iberostar Fuerteventura Palace, responded to this reviewResponded 28 February 2017

Dear Guest,

We would like to thank you for choosing IBEROSTAR Fuerteventura Palace for your holiday. Your kind review is an incentive for us to continue working in a motivated fashion and to give our absolute best so that all our guests feel as comfortable as you were.

The fact that you had such a nice time in our hotel is an excellent confirmation of our team effort. The daily dedication of our highly motivated and competent team in their various areas is to ensure a particularly pleasant ambience for our guests to always feel very well cared for. The fact that we could achieve this with you really is very important to us all at IBEROSTAR.

We would like to thank you for your helpful feedback and we will certainly be forwarding it to the appropriate management. We thoroughly appreciate the importance of such details as they assist us in our quest to provide our guests with the very best experiences whilst in our hospitality.

Again we thank you for your kind words and look forward to your next visit to an IBEROSTAR Hotel & Resort.

Yours Faithfully,

Quality Manager
IBEROSTAR Fuerteventura Palace

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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