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H10 Suites Lanzarote Gardens
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Reviews (2,388)
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173 - 178 of 2,388 reviews
Reviewed 18 July 2017

We have just returned from a one week stay at this hotel. We were not sure what to expect as we have not stayed all inc in Europe previously. We picked this because of the appeal of the water slides and pools to our young children. We were not disappointed. We arrived on the island and within an hour we were unpacking (I recommend private taxi transfer), staff were warm and welcoming.

Rooms - very spacious and lovely large balcony or terrace. Lots of storage. Very clean and rooms cleaned / tidying and fresh towels daily.

Pools and grounds really well kept and clean. Im all for removal of towels from beds when left early in the morning so well done staff for enforcing this rule. Lifeguards were attentive and on the ball.

The food appears to be the bug bear of a lot of people however I can honestly say that we found the food well presented, varied, HOT and it kept our children happy. We did eat out twice in the evening but that was because we just fancied a charge of scene more than anything else. We certainly didn't find any dishes luke warm or even cold except on the extensive salad bar.

My two children had loads to chose from and enjoyed the selection immensely. I see that other people have commented the 'kids' food was repetitive. Well I guess that you could say that this is the intention of the food targeted just at children - so the basics, chips, pizza, fish fingers or whatever is available. Other options - and plenty of them, are on the main buffet. My children dont love this kind of food anyway so we didnt visit the childrens buffet more than once/ twice just to see what there was.

My son has a dairy allergy and Maria accommodated him as far as possible- supply of almond milk for example - thank you Maria, this was really appreciated.

The drinks and cocktails were lovely and included branded spirits. The staff were incredibly friendly and helpful.

All in all we have a lovely holiday and whilst we probably wont visit Lanzarote again we will certainly stay at other H10 hotels.

Room Tip: The 'Tenerife' block was well positioned and quiet
  • Stayed: July 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
5  Thank J78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion_LGardens, Director de Relaciones Públicas at H10 Suites Lanzarote Gardens, responded to this reviewResponded 25 July 2017

Dear Guest,
Thank you for writing the review of our hotel! We are happy to know that you chose the H10 Suites Lanzarote Gardens for your first all inclusive holidays and weren’t disappointed. Thank you also for the highly positive comments about our staff. You mention you liked the food and cocktails, this is wonderful to hear!
I will pass on your special mentions to María!
Thank you again for these motivating words and the other H10 hotels look forward to welcoming you.
Kind regards,
Public Relations Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2017

Second family holiday staying in a H10 hotel and yet again it was fantastic. Our first stay in Estepona was amazing but as our kids are older now we decided to go to Lanzarote Gardens and we were not disappointed. This is a fantastic hotel for families. We stayed all inclusive as our kids can be picky eaters and it was well worth it, both for the kids and us. I found the food to be very good and varied each night. The choice of drinks for adults within the all inclusive package is varied also ( especially the cocktails :) )

The entertainment team were amazing. From the kids club in the morning and afternoon , to the nightly entertainment it was all of an extremely high standard. My two girls skipped along to club everyday which gave me and my wife sometime to ourselves and this was very much appreciated as we got to rest or go for a run around the area which i would recommend, some of the scenery is amazing.

This is a fantastic hotel and i have to applaud the entire team @ Lanzarote gardens as every single member of staff greeted you with an hello and a smile and were so accommodating. More resorts could learn from H10 .......

Room Tip: Room 338 has a lovely view over the pool area No lifts so if you need to bring a buggy request ground floor
  • Stayed: July 2017, travelled with family
    • Value
    • Cleanliness
    • Service
4  Thank Boroimhe1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion_LGardens, Director de Relaciones Públicas at H10 Suites Lanzarote Gardens, responded to this reviewResponded 25 July 2017

Dear Guests,
Thank you for this wonderful review of our hotel H10 Suites Lanzarote Gardens. We are delighted you enjoyed our facilities. The children had fun with the Blue Team and you exploring the beautiful volcanic landscape around Costa Teguise. Thank you also for highlighting our staff. Your motivating words will be available to everybody at the staff’s board.
We look forward to welcoming you back on your next trip to Lanzarote.
Kind regards,
Public Relations Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2017 via mobile

We stayed 10 nights at this hotel an family of 4 ages 12&16

We arrived late around 11 pm and we were told the restaurant was closed and we were given a picnic bag which included water, fruit and a sandwich

Rooms - the room was brilliant plenty of space and wardrobes for clothes was well clean and beds were fine apartments were great was cleaned everyday and given fresh towels

Pool area - pool area was fine plenty of sun beds and was plenty was life guards around the pools including the slides pool can be a bit deep with slides for young children

Staff - staff at pool bar are amazing with drinks and ice cream always friendly and pleasant

Wifi- we were given a receipt for codes for the wifi for only 2 devices so we were given 2 for are 4 devices we took this was free of charge . Wifi is okay sometimes it turned on and off but when it's off it's okay

Food -

Breakfast - breakfast was good although the bacon was burnt and hard but everything else was okay

Lunch- we went to the pool bar for lunch were it served burgers, chips, pizza , hot dogs and sandwiches lunch could be a lot warmer as sometimes the food was cold

Dinner - out of 9 nights of eating out of the restaurant we had to eat out 4 of those nights. The Friday night the canarian night food was terrible we went to the restaurant as soon as it opened food was absolutely cold pasta was cold and food was not properly cooked we left 4 full plates of food and had to eat out. Most night food was not warm and for a 4 star hotel I expected better food.
Food was the same each nights for the kids

Entertainment- this hotel mostly entertains for kids not much for teens and adults to do entertainment at night we did not see as it was inside and it was very warm with all the people but it's mostly aimed for kids even activities through the day

After staying here for 10 nights we would not return to this hotel for a 4 star hotel and we were disappointed as this was a well needed holiday and the food let this holiday down

Stayed: July 2017, travelled with family
6  Thank Emma P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion_LGardens, Director de Relaciones Públicas at H10 Suites Lanzarote Gardens, responded to this reviewResponded 25 July 2017

Dear Guest,
Thank you very much for taking the time to post your comments after your recent stay at the H10 Suites Lanzarote Gardens.
We are very satisfied to read that you liked your rooms and pool area. We are really sorry for the disappointment you have experienced at meal times and with the entertainment. Your remarks do not seem to reflect the usual feedback that we receive. Nevertheless we will not fail to share your feedback with the respective heads of department.
We would like to recuperate your confidence and to welcome you in our hotel again.
Kind regards,
Public Relations Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2017 via mobile

My wife booked this holiday for my 50th birthday with my two daughters.

Hotel is very clean, bedrooms brilliant very modern. All hotel staff are brilliant, all very friendly, even all the entertainment crew are brilliant,Only disappointment was the food, breakfast ok but bacon burnt so hard my daughter could not eat it, some morning no sausages only hotdog available. The evening meals were not good we had dinner one night the canairen
Them night. We went in at 640pm the food was cold, daughters had pasta which they could not eat, the fries and meat dishes were all cold, very disappointing which the food lets this hotel down. Out of the 10 nights we went out for dinner 5 times. Hot plates need to be invested in here.

The hotel overall is great plenty loungers in the mornings, don't leave towels out around 9am life guards remove these pools
Great even one heated one.

Would I come back. No unless the food got better. This is a 4 star hotel. Should be better.

Stayed: July 2017, travelled with family
8  Thank Ian P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion_LGardens, Director de Relaciones Públicas at H10 Suites Lanzarote Gardens, responded to this reviewResponded 25 July 2017

Dear Guests,
Thank you for taking the time to share your experience of your last holiday in Costa Teguise pointing out positives and negatives. We are thankful for your nice words about the hotel staff, rooms and pools.
All your comments are important because there are aspects that certainly need to be improved and will be passed on to the chef.
We also would like to thank you for staying with us and hope to see you again here at H10 Suites Lanzarote Gardens.
Kind regards,
Public Relations Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2017

Lovely hotel, staff really friendly, spotless clean, rooms cleaned daily, entertainment are excellent work so hard. Big shout out to Georgina for the daily exercise that was great with all different exercises everyday. Also the baby club team were fab especially Monike. Location of the hotel is good you're a short walk away from the shops and restaurants.

  • Stayed: June 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
4  Thank Daniellagg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion_LGardens, Director de Relaciones Públicas at H10 Suites Lanzarote Gardens, responded to this reviewResponded 25 July 2017

Dear Guests,
Thank you for letting us know about your stay here at the H10 Suites Lanzarote Gardens and I am pleased to read that you had a lovely stay and could enjoy our location!
Georgina and Moniek will be very happy to hear about your appraisals.
We hope to welcome you back soon!
Kind regards,
Public Relations Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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