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H10 Suites Lanzarote Gardens
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Reviews (2,410)
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All reviewsblue teambaby clubjunior clubthe lion kinghalf boardlittle mermaidfamily hotelmini discoanimation teampool barall agesfoam partyyoung childrenkids buffetevening showsadult activitiesbaby pool
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Reviewed 13 December 2017

We travelled with our 2-y-o son in November at just the time when the main pool was being fixed. The hotel informed us of this in October and we were given a discount for the inconvenience. Other customers were upgraded from half board to all-inclusive etc.

The 'pirate pool' was open (apart from the bridges being closed) for a few days at the end of our two-week stay, but the main issue with it was that it's pretty cold – around 22C each day. Prior to the new 'pirate pool' being open the baby pool and medium pool were about 26/27C, but when the new pool opened they dropped down to around 24C, so the heating of the pools wasn't great. That could be teething trouble with the new pool I suppose.

We were all-inclusive and I've attached an image of the drinks menu from the bar which shows what's included and what isn't.

Drinks: House lager (Reina) was OK. Some found it a bit gassy and it's not easy to pour from the draught tap in the restaurant. Frequently you just got a glass of froth. I tried three of the cocktails and quite honestly I felt as sober as a judge after three. Not sure there's much alcohol in them. Otherwise there was San Miguel bottles on the all-inclusive menu.

Food: It was what I expected. Standard buffet stuff. Plenty of choice, but meal times are a real free-for-all with toddlers crying, yelling, puking and all sorts. It's quite a sight. Fortunately the hotel wasn't full, due to the pool being out of action, so we only saw the full extent of the mayhem for a few days at the end. Not recommended for any sort of peaceful meal (my lad was one of the worst offenders in fairness).

Room: OK. Cleaned every day. The 'César Manrique' bungalows look the newest. We were in the suites near the back, which were OK. TV only has the main six or seven UK channels, so not a lot for kids to watch on TV in-room unless they speak Spanish, which is fair enough.

Kid's Club: Elena and co. in the Baby Club were excellent with my lad and a real credit to the hotel. It's shut on Sunday and only open in the morning on Saturday, but open weekdays for a couple of hours in the morning and afternoon. No hesitation in leaving my boy there – in fact he asked to go in several times and enjoyed it.

Evening shows: Good for the kids, but hardly what you would call adult entertainment. Basically they're like school plays. Kids loved them though.

Mini-Disco: A free for all of about 30 kids running around for half an hour or so and parents trying to keep an eye on their one(s). Usual stuff. Same songs every night for the kids, so the tunes will be in your head for weeks. The kids loved it.

Location: About a 2-3 minute walk to the beach. Spar about the same distance away and bars/restaurants within walking distance.

Staff: I had no problems at all and the animation team were superb with my little boy.

Weather: We had a couple of rainy/very cloudy days in two weeks. Hot when the sun comes out, so I'd say it was a good 25C-27C on the better days. About 19C when cloudy.

I wouldn't come here if I didn't have children, but it's ideal for those with toddlers.

  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Service
2  Thank sean4375
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion_LGardens, Director de Relaciones Públicas at H10 Suites Lanzarote Gardens, responded to this reviewResponded 23 December 2017

Dear Guest,
I would like to thank you for taking time to post your comments of your stay here at H10 Suites Lanzarote Gardens.
We highly value both positive and negative comments of our guests. I am pleased to read that your son liked the baby club. All our guests’ comments are important because there are aspects that certainly need to be improved. Regarding the beer and cocktails, I passed on your comment to our maître for its review and corrective measures.
Thank you again for your recommendations. We would love to welcome you again soon!!
Kind regards,
Public Relations Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 December 2017

We stayed in this hotel for 5 nights in October/November. We asked for a quiet room, and were pleased to get one at the end of a corridor overlooking land adjacent to the hotel. We stayed half board, and the food was good with a decent amount of choice. The dining room itself was pleasant. It did get busy at peak times and sometimes we had to queue a few minutes to get in. Our room was reasonably clean and the beds in the lounge were fairly comfortable (this has not always been the case in hotels we have stayed in). The beds in the bedroom were fine, as was the kitchenette. We were pleased to see that the lifeguards at the pool were vigilant and paying attention - again not always the case. The Halloween party was good fun and the entertainment staff put in a lot of effort. Our daughters (aged 7&10) really enjoyed the mini club and junior clubs, as well as the mini discos. We hadn't stayed in Costa Teguise before, and found it to be pleasant.

  • Stayed: October 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank Nia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion_LGardens, Director de Relaciones Públicas at H10 Suites Lanzarote Gardens, responded to this reviewResponded 14 December 2017

Dear Guests,
I'm delighted that you took the time to share your feedback with us. I'm so happy to hear that your request could be honored and you liked the quiet location of your room. It is our goal is to make our guests’ experience as relaxing and fun as possible and we are pleased to know our staff and animation team made it happen. Thank you for your appraisals!
We hope to able to welcome you again at the H10 Suites Lanzarote Gardens.
Kind regards,
Public Relations Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 December 2017

We knew this was a family Hotel but went anyway as we were let down by another Hotel.
Hotel was full of under 5's and also a few of school age. Biggest problem are some parents who can't or won't control their children.
This spoils it for everyone else.
Hotel itself is excellent incl.food,rooms and public areas.
AI recommended as drink and food prices are expensive and AI covers premium drinks.
All staff in the Hotel are exceptionally helpful and friendly and a real asset to the Hotel.
If you have a young family then it is ideal for you.

Room Tip: Decide what you want in advance and Hotel will try to provide.
Stayed: November 2017, travelled as a couple
Thank manbow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion_LGardens, Director de Relaciones Públicas at H10 Suites Lanzarote Gardens, responded to this reviewResponded 14 December 2017

Dear Guests,
Thank you for taking the time to write your feedback about your stay at the H10 Suites Lanzarote Gardens. So delighted you could enjoy your time there.
It is great to know you are recommending us to families with young children.
Once again thank you for all your comments and recommendations. We hope to be able to welcome you back at any time in the future.
Kind regards,
Public Relations Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 December 2017 via mobile

Just came back after a 5 day break the room was ok ,most staff were friendly.we were only staying half board if we were to go back would only stay on a room only basis as the food was cold at all meal times as it was we ended up going out just to get a hot meal

Stayed: December 2017, travelled with family
4  Thank brian w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion_LGardens, Director de Relaciones Públicas at H10 Suites Lanzarote Gardens, responded to this reviewResponded 14 December 2017

Dear Guests,
Thank you for your review on Tripadvisor. All your comments are important because there are aspects that certainly need to be improved and will be passed on to the respective head of department.
We look forward to have the opportunity to serve you again at the H10 Suites Lanzarote Gardens.
Kind regards,
Public Relations Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 December 2017 via mobile

We had 8days at this hotel we could not fault anything all staff brilliant and a lovely maid kept our room spotless bar staff great had a great time at the white party disco every one dressed in white food good somthing for everyone and snacks round pool fab bar staff great drinks where all top shelf the best cocktails

Stayed: December 2017, travelled with family
Thank Dawn A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion_LGardens, Director de Relaciones Públicas at H10 Suites Lanzarote Gardens, responded to this reviewResponded 14 December 2017

Dear Guest,
Thank you for taking your time to share your feedback of your holiday here with us!
I do appreciate your enthusiastic comments regarding the staff, room, food & drinks.
We hope very much to be able to welcome you back one more time at the H10 Suites Lanzarote Gardens!
Kind Regards,
Public Relations Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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