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Reviewed 3 weeks ago via mobile

My children had a blast and wanted to stay for two months. When they’re happy, I’m happy. Friendly staff. Great pool and beach. The kids room and play ground also available as a nice distraction. Good food variety and the girls especially loved the desserts available after breakfast lunch and dinner. Entertainment every night was fun and safe. Barbecue night had long lines for food but this wasn’t the norm. It was hard to get a reservation at restaurants due to COVID restrictions and the bedrooms were small. Otherwise great experience and we would definitely come back.

Room tip: Book restaurant once you check in. Limited availability.
Date of stay: May 2021
Trip type: Travelled solo
Thank chrysanthemum5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 2 weeks ago

Thank you so much for taking the time to share your experience.
We are happy to see you had a great stay with good food, entertainment and hospitable staff. Delighted the kids had a blast and wanted to stay longer.
Our team will work to improve in the areas you have noted as we aim for total guest satisfaction.
We really look forward to hosting you and your family again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Before I write this review, please note that I've been to Jamaica dozens of times and have stayed at the worst to best hotels across the island. Allow me to outline why they're average - no top shelf alcohol. I spent way too much money for you guys to not at least have something relatively close to top shelf Jamaican rum.
The rooms were meticulously clean, staff was kind and welcoming as well. The food (dinner) was OK, not great. Grounds were well-kept and is relatively kid-friendly.

Date of stay: May 2021
1  Thank 873mc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 2 weeks ago

Thank you so much for taking the time to share your experience.
We are happy to see you had a good stay and we will work to improve in the areas you have noted as our aim is to ensure total guest satisfaction. We will be sure to recognize the team for delivering our true hospitality and so sorry we did not meet all your expectations.
We hope you will give us the opportunity to host you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Wonderful hotel that had great food & drink, lots of amenities to choose from, wonderful & kind staff, and property grounds were incredibly maintained! Great night time entertainment, special couples dining evenings and wonderful spa for those wanting a relaxing massage. I’d HIGHLY recommend this hotel for couples!!!

Date of stay: May 2021
    • Value
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Review collected in partnership with Hilton Hotels & Resorts
Thank markbuchanan3722
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 2 weeks ago

Thank you so much for taking the time to share your experience.
We are happy to see you had a great stay and all was to your expectations. We will continue to deliver excellence as we aim for total guest satisfaction.
Truly looking forward to hosting you again in the not too distant future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Thanks to Tian our incredible server at the beach we had a fantastic time. She kept our cups full and brought food with a smile. She was a delight!!
The hotel was clean and the people were so friendly. They take COVID seriously and we felt very safe.

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Meander305930
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 2 weeks ago

Thank you so much for taking the time to share your experience.
Our team is happy to see you had a fantastic stay meeting all your expectations.
The team will be recognized for their outstanding service especially Tian for ensuring you had a memorable trip.
We really look forward to hosting you again in the not too distant future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Would highly recommend staying at this resort! All of the staff is amazing and super helpful. Plenty of stuff to do everyday without even leaving the resort! I will for sure be back to stay here again

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank sadieaoswald
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 2 weeks ago

Thank you so much for taking the time to share your experience.
We are delighted to hear you had a positive stay and all was to your expectations. We will continue to deliver excellence as we aim for total guest satisfaction.
We truly look forward to hosting you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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