We're not fussy customer, hence this hotel is OK because its new. But I'm not recommending my family to go for the price i've paid.
Check in time too long. I dont know why maybe too many people over the weekend but you guys should expected it and maybe special counter for people who booked more than 2 rooms?
Room was ok. No iron, no hairdryer.. Sound proofing was not so good. I can hear noises all around the room from side, one level up and im sure its not ghost.. the hotel fully booked i tell u. I believe this is due to no carpet in the hotel and on the walkaway.
Lif was good.. eventhough hotel was fully with customers, you dont need to queue for the lif.
Pool? The best thing in this hotel.. At rooftop with spectacular view. beautiful pool, big pool, heated pool until my 1year and 7 months son can swim up to 45 minutes (even not enough time for him). Please bear in mind starting 18 Sept they had change the rules, i believe due to Covid 19. They will sterilised the water kot every 15 minutes after 45 minutes of occupancy. Therefore for every session you only have 45 minutes to enjoy the swimming session. PROBLEM with the rules is that it keeps on changing. On Saturday at 6pm we went to 40th floor of the other building (where pool was located) to booked our session on 8pm. However the guard said it was fully booked. Our luck we get 9pm session and luckily my son enjoys it so much. Guard tell us to come as early as 7am tomorrow to book for the morning session. And for the happiness of my son, I came back next morning as early as 7am to booked 9am session. Long queue again but for son takdehal. Until i reach the booking book, guard say if you want to swim at 9am you must come at 8.30am. WHAT, yesterday different? no wayy i've been queuing so long. hence super mom booked at 8.00am immediately return back to hotel to bring my son back to the 40th floor to take the bangle and bring it to 41st floor.
Lastly, the buffet. totally out. after drama "running man" at the pool, we went to hotel cafetaria at 9.30am. all food finished.. nasi lemak main dishes also need to wait for 15minutes but the nasi lemak not even warm some more not fully cooked. but i was not fussy i eat what i can eat like bread. croissant and teh tarik the best. other i can't comment because i only can see empty tray. Actually you can estimate your guest from the check in list.. I dont get it how no replenishment. Bad buffet ever.
Finally, no more complaint. I just want to say at level 5 beside cafeteria the exterior was marvellous, and level 41 at pool also the best facilities i ever seen. but please improvise others. and this hotel located beside gerai2 (hawkers). food no problem.
