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Reviewed 24 May 2018

Very nice hotel with good facilities. Room was clean and tidy with enough space. The hotel staff was always ready to help. Hotel has frienly animation team with and schedule of entertainment activities. The meals are all buffet style with variety of various styles of cousine. The food quality was fine with many options. The sandy beach is beautiful and we decided to go for a Safari Blue trip to explore the sea life. The trip was amazing, we got recomendation from someone from the hotel staff for professional guide with a good price. Joseph ( +254719426038, kenyawatamusafari.com) is very pleasant and helpful and having more time we would have taken also other Safari trips he was offering. Hopefully next time..

  • Stayed: March 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank William J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 May 2018 via mobile

The best vacation, amazing scenery, stunning beach, beautiful rooms, excellent staff and right to help with a smile, excellent food, everything that you needs for a perfect vacation! Highly recommended!

Stayed: May 2018, travelled as a couple
Thank Yuval M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2018 via mobile

This hotel has lovely beaches n beautiful gardens.

The rooms are lovely.

However the food is absolutely horrible. Its beyond description. We were very disappointed & ended up eating out every day.
The service too is below average. I don’t know if this was due to the lack of tourists n low season that the staff were unmotivated n unbothered the night receptionist was the least helpful. Whatever we requested never got done & was met with an unbothered shrug.

However the day time receptionist were very friendly n on point with there service.

we would never come back it’s not worth the price n service.

Watamu has lovely places to visit in terms of restaurants n much better hotels.

Papa Remo restaurants next door is lovely, fantastic service & great food.

Ps: WiFi does not work in the rooms it only seems to work at the lobby.

Stayed: April 2018, travelled as a couple
2  Thank kppanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2018

My friends and i stayed at the resort for the Easter weekend. The property has some beautiful lush gardens and white sandy beach that is well maintained. Its a perfect place for families with various activities for everybody. We especially loved the afternoon volleyball match with other hotel guests. They have three swimming pools that cater for everyone, however, one has to get towel cards at the reception to be able to be given a towel at the pool. This information should be shared upon check it to avoid the inconvenience of making that walk to the reception when one is ready for a swim.

The Kitchen team serves sumptuous meals and also have very pleasant staff. As it's self service, there's a lot of wastage by the guest, i noticed a lot of left overs. If there's a way this can be reduced that would be great.

The rooms are simple and clean. The only thing i did not like was the staff at the front desk who could use with some customer service training As they are the face of the hotel. They also communicated different information for example; one asked us to make a deposit in order to get towel cards, on coming back, another just gave us the cards without asking for a deposit.

  • Stayed: April 2018, travelled with friends
    • Location
    • Rooms
    • Service
Thank Sly I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2018 via mobile

The hotel's customer service is on point. Emmanuel provided us with clear directions to the resort and upon our arrival,they were ready to check us in. I enjoyed our stay;it was very relaxing. However,I must say that they need to change up their buffet offerings for all meals;the items on the buffet menu were the same for our entire stay especially for breakfast. I'm a foodie,so I love me some good food. The rooms are spacious and clean;I was hoping for a beach front kinda view
We enjoyed the activities set up by sea club especially volleyball.
I must return to the resort,for a week at least.

Stayed: March 2018, travelled as a couple
Thank Wangui K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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