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All reviews self catering steep hill old town main pool pool area great holiday junior suite kids club the main hotel the main strip main part adult pool mini disco plenty of choice one bedroom apartment meal times bad reviews
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Reviewed 15 November 2021 via mobile

Excellent 3*
We had a one bedroom apartment in the annex ( which is over the road to the main building accessed by a underpass) the room was fairly basic but large with great amenities.
The food was very good, as good as some 4* accommodation.
It is a bit out of Puerto del Carmen but only 3 euros by taxi

Room tip: Don’t choose a room in the annex if you want to be by the main pool and pool bar
Date of stay: November 2021
Trip type: Travelled with friends
Thank 42HighStreet
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Maurizio Fichera, Director General at THB Flora, responded to this reviewResponded 3 weeks ago

Dear guest,

Thank you very much for staying at the THB Flora and to take the time to post your review.

It is as pleasure to know that you had an enjoyable stay with us and that the food was rated by you as 4 stars hotels standard. All the food is elaborated in our kitchen by our staff which prepares them with great passion and we are glad to see that their job is recognized by our guests.

We look forward to have you staying with us again soon for another great holiday.

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2021

Ok this is a good one, 3* rated but the apartments are easy 4*... modern, clean, full wardrobe, free safe, bathroom spotless with walk in-shower (shower gel and shampoo free) and with the latest AC. The THB Flora isn't a big complex, so staff get to know you real quick and the staff can't do enough for you.
The only negative I can post is "the hot breakfast needs to be hotter and they really need to get better quality sausages" other than that the food is fresh and good choice....
Location is really good for getting to old town and the strip but far enough away from any noise.

Date of stay: November 2021
1  Thank LightPacker785877
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Maurizio Fichera, Director General at THB Flora, responded to this reviewResponded 3 weeks ago

Dear guest,

Thank you very much for staying at the THB Flora and to share your opinion about your stay.

We are very happy to know that you found the hotel up to 4 stars in terms of the facilities and also about the level of service provided by our staff.

We do hope to have you staying with us again in the near future as we are confident that your will full enjoy our breakfast selection.

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2021

A great hotel but could be better 1st we where all inclusive but we had rooms on opposite side of restaurant and bar food was quite basic I'd suggest not to eat the sausage at breakfast as I've had cheap before but they where cheap cheap no taste to them at all the lady who does omelette is 1 moody lady never a smiles and uses 1 hand milk is other side of room from tea coffee machine the cleaners change towels daily could not fault them if you want a sunbed near bar u need to be up early as they have all towels on by 5am yes 5 am staff don't move any at all I'd seen towels on beds from 8am and still same place at 5pm no1 been on them all day now how's is that fair for others there is no charge for wife brill signal in all places around 50mb connection free safe free iron just ask at reception also when u need the UK passenger location paperwork printed just send to hotel reception they print for free

Date of stay: October 2021
    • Value
    • Cleanliness
    • Service
Thank Pwcomputets
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Maurizio Fichera, Director General at THB Flora, responded to this reviewResponded 3 weeks ago


Thank you very much for taking the time to post your review about your stay with us.

As we always do, we take on board in a constructive way all our guest feedbacks even though we do not completely agree and that applies to the sausages and also to the sunbeds turnover. We understand everyone has is own taste but the sausages we serve in our breakfast are generally enjoyed by all our guests.
Regarding the sunbeds, we have a 40 minutes policy meaning that if the lifeguard observe that a sunbed has been empty for 40 minutes, we remove the towel in order that every guest has the chance to choose the preferred sunbed.

Overall, we are happy that you judged your stay as great and we wish to have you staying with us again in the future.

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2021 via mobile

Booked this hotel with family who had been before and recommended and we were not disappointed.

We had junior suite with main pool view which was spacious with an extra room with a sofa bed extra tv and t and coffee making facilities. Some of the family were across the road under the bridge in a superior apartment which was fine. The cleaning of the room was excellent cleaned every day.

We were all inclusive and there was always plenty choice and some cooked fresh for you. . There was always somebody to greet you at door. You had to use sanitiser before you entered and wear a mask. Local branded drinks and san Miguel lager.

Entertainment did not start till half way through our holiday but there was kids club bingo music quizes and singers and a saxophonist. During day there was yoga aqua aerobics and bowls etc.

There was an aqua park area for kids but it was closed when we were there. The main pool was really good with a kids area. The pool in the other end of the hotel is quieter but also deeper.

The staff were always very friendly and helpful.

The hotel is at top of a hill but we always walked down to the town and got a taxi back which was usually only about 2-3 euros. There is also a bus which us 1 euro 30.

The only con I would say was that if you were later to the main pool you were unlikely to get a sunbed but there are plenty tables and chairs

Date of stay: October 2021
Trip type: Travelled with family
3  Thank Julie Z
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Maurizio Fichera, Director General at THB Flora, responded to this reviewResponded 16 November 2021

Dear guest,

thank you very much for staying with us and to share you opinion about your stay.

It is always great to know that you had a nice stay and that you liked our junior suite, the daily cleaning of the room, the food and beverage offer we have available and finally the entertainment available.

We are sorry about the splash park not being available but I am happy to say that it has been fixed and on your next visit it will not be a disappointment.

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2021 via mobile

Lovely hotel, everything was amazing. My room was a junior suite overlooking pool and sea couldn’t have asked for better. Food was great don’t know why people moaning . I was all inclusive and it was lovely.
Reception man ( didn’t get his name) was really friendly and helpful. Cleaning went in room every day.
My only gripe and why I didn’t give it 5* was people getting up at 6am to reserve sun beds . 2 days didn’t get one then I had to get one at about 7.30 am or you just don’t have one. Many people reserved loads and didn’t use them till late afternoon!!! Selfish. Management have to sort this as it will stop people coming back. Thank you flora for a lovely stay

Date of stay: October 2021
Trip type: Travelled with family
4  Thank beverleys239
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Maurizio Fichera, Director General at THB Flora, responded to this reviewResponded 16 November 2021

Dear guest,

thank you very much for staying with us and to share you opinion about your stay.

I am really happy to know that you had a lovely stay with us and that you enjoyed also the room given to you.
Regarding the sunbeds, we have a no booking policy and we are aware that sometime guests wake up very early to reserve sunbeds. For this reason, I am glad to inform you that we have put in a place a new policy which surely will avoid this to happen in the future.

We look forward to have you staying with us again soon

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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