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Reviews (2,357)
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1,202
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Reviewed 14 September 2017 via mobile

Nice reception but our stay at the hotel did not live up to the standards of the intro. We stayed in a ground floor room however the bismal upkeep of the back led to an abundance of insects in the room. Lots of drilling throughout the working week (this included sat). Loud music was played all day to counteract drilling and the building work by the pool! Difficult hotel to navigate. Maybe close to 5 mins from room to reception. Staff were good and breakfast was decent but half the time I ended up lifting dirty plates. Great location and restaurants adjoining are excellent so if you can get it cheap maybe risk it but if not.. Don't. Sold to us as spa hotel but Jet2 failed to mention the spa was closed for the duration. Perhaps once renovation completed the hotel will live up to its 4 star rating.

Stayed: September 2017, travelled as a couple
2  Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelJardinTropical, Quality Manager at Hotel Jardin Tropical, responded to this reviewResponded 18 September 2017

Dear Michael C,
Thank you for writing your experience with us trough Tripadvisor. We truly regret that the works have affected your stay with us. What the dirty plates concerned, we will inform the Food & Beverage Manager so they can take into consideration your feedback to keep improving in that aspect. We invite you to take a look on our website, to see how the hotel will look like after de works. It would be a pleasure to welcome you again at Hotel Jardin Tropical in a next occasion. Kind regards, Quality Manager

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Reviewed 13 September 2017

I stayed in this hotel September 2017, on the surface it looks like a really nice hotel, the receptionists are very friendly although one of the porters kicked my back telling me to move it while i was waiting to check in, The rooms are ok nothing special, and there was an aroma in our room that was not good, the beds were an absolute joke two single beds pushed together not what you expect in a 5 star. The single beds were held together with a double fitted sheet, both me and my husband nearly fell through the centre onto the floor, the bed was slippery as the sheets slid on the mattress, impossible nights sleep.
The hotel is so spread out not a place for those in a wheel chair or those who have children in pushchairs.
Breakfast was mediocre,
This hotel is to expensive for what they offer, You would get better conditions in a hostel

Room Tip: if you want a good room stay in a different hotel
  • Stayed: September 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Catherine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelJardinTropical, Quality Manager at Hotel Jardin Tropical, responded to this reviewResponded 19 September 2017

Good afternoon Catherine C,

We want to apologize for all the inconveniences we may have caused during you stay and that we were not able to meet your expectations with the room and with the breakfast.

We are glad to know that you were happy with our reception staff and we would really hope to welcome you once again in the future to show you our new rooms and also the improved common areas.

We apologize one again and we send you kind regards,
Quality Manager

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Reviewed 13 September 2017 via mobile

We visited this hotel as part of a wedding anniversary holiday. Although the hotel is still nice, it is in need of a refurb. Although we were informed some work was being carried out we did not realise how much constant noise there would be around the pool and how much of the hotel would be inaccessible and some facilities unavailable. We were also shocked to find that a premium Gin and tonic was almost 17 euros unacceptable when the same whole gin bottles were for sale opposite the hotel for the same price. Would still like to revisit when refurb complete

Stayed: September 2017, travelled as a couple
2  Thank mikparker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelJardinTropical, Quality Manager at Hotel Jardin Tropical, responded to this reviewResponded 18 September 2017

Dear mikparker,
Thank you for taking the time to write about your experience in Tripadvisor. We regret to read that we did not fully meet your expectations. We are aware of the need of refurbishment, and that is why we are working on it. Your can take a look on our website to see the how it will be after total renovation. It would be a pleasure to welcome you again at Hotel Jardin Tropical. Kind regards, Quality Manager

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Reviewed 13 September 2017

Very disappointed with my trip earlier this week. The refurbishment works going on are very extensive, dirty and noisy. Sunbathing/trying to sleep next to constant hammering and drilling is an unpleasant experience. When I mentioned this to staff they were unsympathetic. Wouldn't recommend at all.

  • Stayed: September 2017, travelled with friends
    • Value
    • Location
    • Service
1  Thank cmd791
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelJardinTropical, Quality Manager at Hotel Jardin Tropical, responded to this reviewResponded 19 September 2017

Dear Cmd791,

We are sorry that you didn’t have a nice experience during your stay in our hotel.

We are in a phase of improvements in the hotel and of course we give our best to disturb as less as possible our guests. By the end of this year we should have finished all the amazing improvements and we would be pleased if you give us another chance to show you that we can do it better than you experienced.

Please let us know if we can be of any further assistance.

Kind regards,
Quality Manager

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Reviewed 12 September 2017 via mobile

Me and my Mrs recently visited for a week for a getaway, we got this place at an amazing price, one we got off our coach we see the true beauty of an amazing Hotel which felt like a palace, no one staff ignored us, they worked hard and were brilliant and helpful, they gave us champagne while we waited to check in.

Rooms themselves were amazing, clean, atmospheric, beautiful, just what you want on holiday, it truly felt like we were in a 5* resort.

Food in this place blew my mind because of how many restaurants they had i dint expected them to be as good until we experienced them all and would highly recommend the food, especially the sea food restaurant where u can view the sunset and ocean, just what you want if you fancy a romantic night.

The entertainment was very entertaining gave the end of the night vibe worth it.

Thank you Hotel Jardin Tropical for your service , prices and hospitality. 10/10 !!!!

Stayed: July 2017, travelled as a couple
2  Thank Andybridson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelJardinTropical, Quality Manager at Hotel Jardin Tropical, responded to this reviewResponded 13 September 2017

Dear Andybridson,
Fisrt of all thank you for your preference in selecting Hotel Jardin Tropical for your holiday and for sharing your detailed review through TripAdvisor.
It is such a pleasure to know that we were able to satisfy your expectations in every aspect of your stay, as our guests’ satisfaction is our most important goal, providing you with a memorable holiday.
It would be a pleasure to welcome you again at Hotel Jardin Tropical.
Kind regards, Quality Manager

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