My wife and I have always promised ourselves that we would stay in this hotel after walking by the Beach Club at the sea-side of the hotel on our many trips to this part of Tenerife. We booked the holiday through Jet2 holidays and although we were informed about the building work it was after we booked and we were not given any options of changing hotel so were were stuck. The hotel is undergoing extensive refurbishment with various parts of the hotel not accessible during the work. Were this only applicable to the rooms then it would have had little or no impact on our 11 nights there but with the spa, lounges and part of the remaining restaurant all having building work done, escaping the noise of the saws, hammer drills and compressors was nearly impossible with only the occasional respite during "siesta" and one Sunday. With part of the pool area cordoned off for the spa refurb, for those brave enough to put up with the noise, the space available around the pool meant that even getting into the pool was a chore due to the amount of sun loungers stacked so close to each other it was an obstacle course to reach the pool. Never mind, we thought, let's go to the Beach Club and escape the noise. Well we did escape the noise but there was nowhere to sit in the shade unless you were among the 30 or so who were there when the gate opened at 9:30 am to get a lounger and parasol, or indeed you were prepared to pay the 40 Euros per day to hire a Balinese bed in the area cordoned off for those prepared to pay. I did have a swim in the salt water pool here but it was FREEZING! On one occasion, after going for a long walk in this nice part of Costa Adeje, we called into the Beach Club as residents (the public can use it too) and we saw the only shade free at a table located at the side of the empty restaurant and only 3 people at another table outside with parasols. We sat down and asked for a cold drink but when we said that we were not requiring food at that time we were asked to move out of the area as it was reserved for food only. No shade available so either fry in the afternoon sun on a chair or leave the Beach Club and go to a little bar 5 mins away for a cool beer at 1.50 Euro (not 4.50 at the beach Club) - guess what we did!.
I don't want to leave a completely negative review though. This hotel is an oasis amidst a desert of concrete 70's styled hotels and I'm sure that when the refurb is complete then things will get a lot better. The staff are a credit to the hotel, polite, friendly, professional and doing their best given the difficulties of keeping the hotel running during the work. The rooms are small by modern standards but our garden room was adequate and everything worked. In keeping with many Spanish hotels though, the only English speaking TV channels were BBC World News and Sky News (though if you were German, French, Spanish or Russian a much wider choice was available). While we didn't go on holiday to lie in bed watching TV it would have been nice to have the choice of at least some basic TV if we had wanted it. Our double bed was 2 singles held together with sheet but was OK as long as nocturnal "activities" didn't include lying in the gap. The mattresses though were VERY comfortable and we both had excellent night's sleep. Our only meal was breakfast which was very good but too busy with queues for things like omelettes and pancakes on every morning.
As I have stated in my review title it is a shame that our visit came at a time when extensive work is being done and according to the hotel reception yesterday, it should be completed by the end of 2017 (though I think this may be a little optimistic). If anyone reads this review and has an option to book when the work is done then I would do so otherwise you may be as disappointed as we were. Would we return - well possibly, but only when the work is completed and there are 5 star hotels quite close by at around the same price so we would need convincing!
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- Also Known As:
- Jardin Tropical Hotel
- Jardin Tropical Adeje
- Hotel Jardin Tropical Tenerife/Costa Adeje