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Reviewed 12 November 2017

We had made a booking to stay at this hotel for 5 nights from Friday 10th November.
We arrived at 12.30am and were sat down in reception by The Night Manager. He gave us both bottles of water and then proceeded to tell us that we would not be staying at the hotel but instead we were to be taken to a hotel in Los Cristianos which was about 7 miles away.
He didn't really attempt to offer any particular explanation but when he began to realise that we weren't just going to leave he mumbled something about the hotel being renovated and that the hotel was full. I asked him why we hadn't been told in advance but he couldn't really answer this. We continued asking him questions for a while but frankly it was obvious that we were just wasting our time. I do have to say though that I thought his attitude to our situation was appalling. He really couidnt have cared less. Had it not been 1.00 in the morning we would have refused to leave and insisted on seeing the manager but there is not much you can do at this time is there !!
The final insult was that the taxi the hotel provided then dropped us off at the wrong hotel in Los Cristianos which meant we had to get another taxi to the correct hotel !!

When we spoke to the people we had booked the hotel through the following day it transpired that the hotel had overbooked and had just not bothered to tell them.

Shame on you Malibu Park this is no way to treat people !!!

Room Tip: Choose a room elsewhere !!
Stayed: November 2017, travelled as a couple
9  Thank Mark C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2017

This is the second time I've stayed at the Malibu Park and I can't knock it for the comfort and friendly efficient staff.On this visit me and my son stayed in one of the newly refurbished appartments which they have tried to give a really modern feel.It was open plan,maybe a bit too open for some people as it lacked a bit of privacy.The bathroom area dominated the space as there is a huge wetroom you could dance around in it was that big with a superb shower.There is a washbasin set on a countertop opposite a toilet with a sliding door.There is no door on the bathroom and its opposite the patio door ,so not good in that respect.The small kitchen is equipped with kettle,toaster and a combination microwave oven.We usually have boiled eggs and toast for breakfast as to get to a restaurant is a bit of a trek and the lack of a hob made cooking them in the microwave a bit tricky.The tiny sink isn't big enough to wash a dinner plate.The twin beds are really comfortable and there is a sofa bed also.On the patio are chairs and table sat on a decent size area covered in synthetic grass which gave it the feel of a garden.The maid was in daily to change the towels,make the beds and clean which was excellent.All in all there are more positives than negatives and I would have no hesitation in booking there again.

  • Stayed: November 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank steve2bedworth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 November 2017

Great place to stay not to far from the nightclubs in las amercias 5 Euros in a taxi! Nice and peaceful. Staff were great always there too help! There is an Iceland round the corner so you can get anything for the apartment!

Stayed: October 2017, travelled as a couple
Review collected in partnership with this hotel
Thank Andrew T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 November 2017 via mobile

We went for my boyfriends 21st birthday and we honestly had the most amazing time.
Staff were welcoming and helpful, they even provided a birthday cake absolutely free for him!
We had a basic room but it was so lovely, very clean and spacious.
The pictures and reviews honestly didn't do this hotel justice, it was so much nicer than I expected. So good for money and have definitely recommended to everyone and already looking to book here again for next year!
I would have rated this hotel definitely more than what's it's been given!

Stayed: October 2017, travelled as a couple
Thank Marnii O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2017 via mobile

Had a week at Malibu park from 27 Oct to 3 Nov weather was brilliant 30 degrees staff very friendly splash bar nice plenty of sunbeds 10 min downhill walk to beach with plenty of restaurants bars and shops .rooms decent very clean complex and brilliant views of mountains and ocean the area of Costa Adeje is really nice. One Of the best holidays we have had. Would definitely return.

Stayed: October 2017, travelled with family
3  Thank mrcoolrapper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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