This was our second visit to this resort in the past 2 years. We were a large group, and a few things we noticed had changed. Firstly, the food has not held up. Two years' ago, there was only one restaurant that we did not have a 'very good' meal at. This time, all but one were in this category. The one restaurant that still holds it up is the Japanese Teppanyaki. The other 'complaint' we had is the house wine quality. While there are about 5 different House Wines supposedly available on the wine menu, no one is ever offered a selection. You are only ever offered the 'choice' they have open at night in that particular restaurant. You may or may not get a different choice if you ask. This has changed. The last time we were at this resort, the house wines were quite palatable. Also, the wine was (in the past) upgraded for New Year's Eve dinner. Not so any longer. What ends up happening is having to order & pay a significant up charge for other wine choices.
On the positive side, the golf is fantastic & attached to the resort. The staff at the front desk and housekeeping are beyond accommodating. Wait staff in the restaurants is hit or miss…if you tip well & they remember you, it makes a big difference!!
Will we go again? No. Would we recommend it? Depends on your needs. It IS a very large resort. It WILL take awhile (10 mins) to get from the beach to reception. If you want to have room service periodically, don't go. It is offered, but only as a courtesy. It is not the place for this. It is more for large groups, people that have children that are a range of ages, golfers that want to party at night, etc.
- Official Description (provided by the hotel):
- Located directly on the beautiful beach of Playa Paraiso (Mexico). All junior suites with Jacuzzi, DVD player, upgraded amenities. Exclusive dining plus dine around privileges at over 16 restaurants, 17 full service bars. ... more less
- Reservation Options:
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- Also Known As:
- Iberostar Paraiso Maya Hotel Playa Paraiso
- Iberostar Playa Paraiso
- Iberostar Riviera Maya
- Iberostar Hotel Paraiso Maya
- Iberostar Maya
- Iberostar Grand Paraiso
- Iberostar Paraiso Maya Playa Paraiso, Riviera Maya