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“We LOVE Iberostar Paraiso Maya”

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Iberostar Paraiso Maya
Ranked #4 of 11 Hotels in Playa Paraiso
Certificate of Excellence
GreenLeadersGold level
Reviewed 9 October 2017

My wife and I have just returned from our 42nd trip to this Resort. We used to travel around trying different places but this one has everything we truly enjoy. First of all, it is not too far from the airport and cool, comfortable minivans are used as shuttles instead of large, smelly buses. I'm sure nobody enjoys riding a bus immediately after a 4 hour flight.
*For your peace of mind, the Resort is secure and gated and security personnel regularly patrol the entire compound morning, noon and night.
Our arrival and check-in always goes smoothly. The bellboys take the bags from the minivan and place them under watchful eyes while guests proceed to the front desk. As there are never more than 2 or 3 couples checking-in, the process happens quickly without waiting or lineups. New identification wristbands are made from a very comfortable cloth instead of that old-style sticky plastic. Once a room number is assigned (the rooms are always ready), that number is given to the bellboys and you are taken by them in golf carts to your room.
The property is "manicured" daily by an army of groundskeepers. In other words, the Resort is clean and beautiful. No matter how many times we visit, we always notice something new and interesting. If you ever grow tired of sitting on the beach or at the pool, you will be fascinated by a walk around the grounds.
The white sand beach is fabulous! My wife and I can walk for hours. We enjoy seeing the other resorts along the beach, watching the sea birds, sometimes the turtles, and picking up sea shells.
Of course the rooms are also cool, clean and very comfortable. However, if you do find something that is not to your liking, for example a wobbly toilet seat, just let your Concierge know and the concern will be addressed and/or fixed right away. Each building has it's own Concierge who will be happy to help you with ANYTHING at all.
This brings us to the Resort staff. From the management to the janitors, to say they are pleasant, polite and extremely concerned with your every comfort would be an understatement. Take some time to meet them. What an incredible group of people! Would you like dinner reservations at a particular restaurant? Done! Did you forget something at home? Let them surprise you with a new one by delivering it, free of charge, to your room. Would you like to learn some Spanish? Ask anyone! Is there a particular brand of alcohol which you prefer but is not stocked on the premises? Don’t be shocked if they send somebody to the liquor store for you! These people are unbelievable! They do everything they can to EXCEED your expectations.
One thing which we most enjoy is meeting and getting to know the employees. One thing we least enjoy is finding out, upon a return trip, that one of our many friends is not there anymore because they have moved on to new employment. It is sad but there are always new people to meet. Believe me, the Resort would not be the same without these GREAT people.
The food is fantastic. In fact, the food in the buffets is so good and daily so diverse, that there really is no need for the specialty restaurants located around the Resort.
Iberostar Paraiso Maya has it’s own golf course. A beautiful layout which is also maintained to perfection. In fact, Big Break Mexico was filmed there a few years ago and I was thrilled to watch the World Team Golf Championships which were held there. Green fees for guests are just $59 and that includes the cart. One really nice feature is that the “all-inclusive” aspect of the Hotel extends to the on-course beverage cart!
*My only words of caution will be advise you all to avoid Spring Break. Anywhere! Teenagers are (and YES, I used to be one) insane, loud and inconsiderate.
Finally, and also for your peace of mind, please be confident that the water served in restaurants and buffets IS bottled and clean. Drink all you want without fear of Montezuma’s Revenge. Just don’t do anything stupid, like trying to impress your friends by power-drinking in the hot sun, and I promise you will have a fabulous vacation.

Room Tip: Look at the Resort map provided at check-in. If you would prefer a room in a different area than the...
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  • Stayed: October 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
3  Thank Craig J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this reviewResponded 11 October 2017

Dear guest,

Thank you for your choosing once again IBEROSTAR Paraiso Maya as your favorite place to spend your vacation.

It is so gratifying to read that this was your 42nd stay with us and we feel truly honored by your kind loyalty.

Your review makes us feel proud of the excellent service that our staff had offered you through all this years, since the moment you arrive until your departure, our staff will always be there to assist you and make you feel comfortable, relaxed and pampered as you deserve. Our main goal is to make sure that our guests are having the time of their lives and that they are feeling like if they were at home, we are thrilled to read all your nice comments about, our beautiful facilities, grounds, our outstanding staff, gastronomy and our golf course.

On behalf of the hotel Management we would like to thank you for giving us the pleasure to be part of your vacation and for sharing your review with us.

We hope you can honor us with your 43rd visit, your family at IBEROSTAR Paraiso Maya will be excited to welcome you back.

Best regards,

Quality Manager
IBEROSTAR Mexico

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21 - 25 of 5,066 reviews

Reviewed 5 October 2017

I feel that the hotel is very pretty, food not as great as other hotels I have been to, The room was nice, we had a view to the pool. The pool areas are not as beautiful as the pictures show you. They are okay, but I expected more modern cleaner design and materials around the pool. We preferred to go to the beach and sit at the lounge chairs available. What really disappointed me, it's how in their web page is not clear that the Paraiso Maya and the Paraiso Lindo share areas and pool and beach. So you are paying higher for the Paraiso Maya, expecting a bit more exclusivity. The plus to staying at the Paraiso Maya was the free wet areas at the spa (which we enjoyed every afternoon, and staff was extra nice), and the few restaurants special for the Paraiso Maya. And I guest rooms at the Paraiso Mayan are a bit larger because they are suites, with a little sofa sitting area. We had a nice hamaca in our 1st floor balcony.
We liked the L'etoile french restaurant. The Pagoda, japanese was not the best in our opinion. We liked the El Rancho steakhouse a lot, and the salad bar they offer. For breakfast I would suggest The Marina, the buffet they offered was very vast with selection. For lunch, the best buffet was not near the pools but near Parasio Lindo's lobby, called La Laguna.

What upset me the most, was trying to get in touch with the hotel, I sent several emails with requests and reservations for the restaurants. Never got answers. When I got there, I had no answers, the requests were ignored and people at the reception seemed to not care at all. It's not a cheap hotel to be treated like that. They did not care even if I told them I review a lot for tripadvisor. Staff training for this chain of hotels doesn't really know or they don't care that there are many magnificent spectacular hotel chains and small hotels around that have exceptional staff training focused on guest relations. Too bad.

Room Tip: we had a room overlooking the pool area, building 16
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  • Stayed: September 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank diva c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this reviewResponded 10 October 2017

Dear guest,

We would like to thank you for choosing IBEROSTAR Paraiso Maya to spend your recent holidays at the Riviera Maya.

Thank you for your nice comments about the hotel, your room and the kind service of our staff.

On the other hand, it is important to mention that our guests staying at Paraiso Maya have extra benefits, such as free access to the wet areas at the Spa which they usually have an extra charge of 40 USD, the rooms are larger and they have a whirlpool bath, extra a la carte restaurants to choose from and two private pools exclusively for our guests staying at Paraiso Maya, one is located next to building 65 and the other one next to building 60.

We apologize for any inconvenience prior your stay with us, our Guest Service department is always willing to assist our guests before, during and after you stay, we truly apologize if you did not received the cordial and attentive service that characterizes us. We will share your review with our Chief Concierge who will give the proper follow up to your comments and will take the corrective measures to improve our service.

Thank you for your feedback and we hope to see you back in a near future to offer you the exceptional service we are used to at IBEROSTAR.

Best regards,

Quality Manager
IBEROSTAR Mexico

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Reviewed 3 October 2017

We went for our 25th wedding anniversary a few weeks ago. This was the most amazing vacation we have ever been on. The staff is super friendly and the property is gorgeous. We stayed in building 60 which is VERY close to the beach, pools and a few of the buffets. The food and drinks were delicious! We did bring $100 in singles and tipped the bartenders and the golf cart drivers a $1 or $2 every time. They LOVED us! Can't wait to go back again! If you have any questions, feel free to ask.

Room Tip: Building 60
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  • Stayed: September 2017, travelled as a couple
    • Value
    • Rooms
    • Service
3  Thank Mary G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this reviewResponded 9 October 2017

Dear guest,

Thank you for choosing IBEROSTAR Paraiso Maya to spend you vacations and for letting us be part of such a special celebration as it is your 25th wedding anniversary.

Our main goal is to provide a kind and cordial service to our guests and ensure they are having the best vacation experience ever. Your comments motivate us to keep doing an excellent job and we will definitely share them with our entire team.

We are looking forward to welcoming you back soon.

Kind regards,

Quality Manager
IBEROSTAR Mexico

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Reviewed 1 October 2017 via mobile

My husband, and I stayed nine days at the Maya this September. Travelled with another couple. This is our second time at this resort. The food, drinks, restaurant, bar, and cleaning staff were all wonderful! Literally the only complaint that any of us had were the daily early morning phone calls, and harassment trying to get us to sign up for the Iberostar club. I don't appreciate being woken up daily while I'm on vacation. I've never stayed at a resort where they have done this before. And they never did it when we stayed at this resort in 2011.
It certainly didn't ruin our trip. And we would definitely go to this resort again. But it is very frustrating when people don't take no for an answer. I hope that management fixes this issue in the very near future because other people might not be so forgiving.

Stayed: September 2017, travelled as a couple
5  Thank fergy1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this reviewResponded 3 October 2017

Dear guest,

We would like to thank you for taking the time to send us your comments on your experience at IBEROSTAR Paraiso Maya and for your invaluable loyalty.

Concerning your review, we are honoured to see that you had a very special stay at our hotel.

On the other hand, we truly apologize for the calls you received with the purpose of inviting you to our loyalty program, however, we did not wanted to make you feel uncomfortable as we only wanted to show you the benefits of becoming a member. We are very sorry for this inconvenient and measures will be taken as our purpose is to offer an atmosphere of relaxation and peacefulness.

We hope you can give us the opportunity to be your hosts again, on the next time you and you husband are thinking on visiting the Riviera Maya.

Warmest regards,

Quality Manager
IBEROSTAR Mexico

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2017

Overall the resort is beautiful! Service was amazing! Food quality was less than years past and room service was not good at all. The drinks and bartenders were all very nice and made great drinks. Several of the restaurants we couldn’t get into because they were closed or “booked” for our entire stay.

  • Stayed: September 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar
2  Thank caseyh1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this reviewResponded 3 October 2017

Dear guest,

We would like to thank you for choosing IBEROSTAR Paraiso Maya for your recent vacations.

It is gratifying to read that you enjoyed our beautiful facilities and grounds, as well as the friendly service of our staff.

On the other hand, we regret to hear that your experience did not lived up to our usual level, concerning the food quality and room service. We already shared you kind suggestions to our Executive Chef for follow up, and to look for improvement and enhance the quality of our service.

In regards to our dinner service at the a la carte restaurants, our main goal is to offer our guests with a unique and special experience where meals are made-to-order, so we can provide freshness and quality along with a personalized service. In order to achieve this, we do not fill our restaurants at their full capacity, to create a fine dining experience. Allow us to let you know that we closed some of the restaurants to make preventive maintenance works and offer you a better service in the future. We truly apologize if this caused you any inconvenience.

Thank you once again for your feedback and we hope to have the pleasure of welcoming you back soon.

Best regards,

Quality Manager
IBEROSTAR Mexico

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Iberostar Paraiso Maya

Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Playa Paraiso
#3 Green Hotel in Playa Paraiso
#4 On the Beach Hotel in Playa Paraiso
#4 Top resorts Hotel in Playa Paraiso
#5 Romantic Hotel in Playa Paraiso
#5 Family Hotel in Playa Paraiso
Price Range: $354 - $952 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Iberostar Paraiso Maya 4*
Number of rooms: 434
Official Description (provided by the hotel):
Located directly on the beautiful beach of Playa Paraiso (Mexico). All junior suites with Jacuzzi, DVD player, upgraded amenities. Exclusive dining plus dine around privileges at over 16 restaurants, 17 full service bars. ... more   less 
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Also Known As:
Iberostar Paraiso Maya Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Riviera Maya
Iberostar Hotel Paraiso Maya
Iberostar Maya
Iberostar Grand Paraiso
Iberostar Paraiso Maya Playa Paraiso, Riviera Maya

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