We have been coming to this hotel for at least 10 years. We have always rated it as one of our favourites in Europe, based on its fantastic location (particularly the view from the restaurant terrace over Maggiore), exemplary food and the warmth that results from it being family run. It also serves a terrific (largely homemade) breakfast buffet (much better than any hotel we have stayed at in Italy). So why don’t I rate this in TA as 5 star? Well, to be frank, during our most recent stay, standards appear to have slipped noticeably while prices have risen. The location remains wonderful. But the food is not up to the standard it once was and the menu now appears to be about what is easy to cook rather than what is in season. Much of the change seems to stem from the fact that the older generation now is taking a back seat in the running of the restaurant. The atmosphere is no longer as welcoming as it once was. Will we come back? Probably. But it will be for the views, as there are other nearby restaurants that offer better, cheaper and more traditional food.

My experience with the hotel and their personnel was just very bad! the staff are just very unfriendly! The hotel is expensive for their poor 3 stars standards. They gave us the attic room even though I booked the one with the lake view ( according to them the attic has a lake view from the ceiling window, it's barely a view).
The AC comprocessors were located just outside the window given it's in the attic, very very loud and noisy! the room as such was very small to move around with the falling ceiling. Lots of spiders in the room since it's in the rooftop which made our stay quiet unpleasant.
the room was located in the 3rd floor, and the elevator goes to only the 2nd floor. so we had to carry our language for one more floor up and down which could be an issue if you have heavy luggage.
One night we were out late and they closed the reception door and no one was there. no one informed us that we need to take the keys of the reception and they didn't hand it over with the room keys, so we had to wait outside of the hotel till someone came and opened the door for us.

Last but not least, when I addressed these issue to the hotel staff, they were very rude and very unpleasant to talk to, the person at the reception was even talking with a loud voice and very aggressive, he didn't even try to understand.

It was ok for a short stay, I don't however recommend it and I won't go there again.

Group of friends, we stayed 3 night for a bike tour. The Hotel is well located with a beautiful view, clean, functional with a good restaurant. The stay has been very pleasant offering an excellent service for bikers. Secured garage well equipped, broad choice of trails. The owner was very nice and rode with us for 3 days. If you are planning a bike trip (MTB, road, cyclotourism) in the region do not think twice.