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Jambuluwuk Oceano Resort
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Reviews (696)
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All reviewsgili ttable tennisswimming poolnorthern partrooms are bignorth sidehorse and cartnice poolstayed here for nightsnice stayrent a bikewelcome drinkquiet placeswim up barthe main stripoceanaharbour
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91 - 96 of 696 reviews
Reviewed 27 September 2017

One of the better hotels on the island away from the hubbub of the south east coast. The size of the room was the biggest advantage. We had a great room size, with a huge sofa and king size bed. This is not a hotel I would lounge around outside my room in, but the space inside my room compensated. There is a rather tacky and odd choice of decor with life size sculptures of wild animals.

Not the cleanest of hotels - the linen and towels were often stained and the bath tub was also dirty. The furniture in our room broke twice so again not the most robust or high quality.

Besides this, the restaurant was good (but could improve on service because it gets very busy in the evenings). Breakfast is terrible - files everywhere, poor hygiene standards and awful choice for vegetarians. I saw the pancake maker drop a semi-solid pancake from the pan to the dirty table he was making the pancakes on...and then to my horror put it back on the pan.

The staff are the least competent hotel staff we have come across. Most couldn't speak conversational English which meant it was very hard to ask for simple things. Everyone seemed to think the first solution was to 'wait while I go ask my friend'. The reception staff were frankly lazy and disinterested in helping us or solving any of our problems. This led to major chaos when it came to our pickup and transfer to our next destination, with us having to lead the staff by the hand to make sure we got to the next stop via the right means. There was also the incident where one of their staff members at reception confirmed that we would be able to check out at 1pm, however we were asked the vacate the room at 11am - and the team refused to believe we were told otherwise by their own colleague!!!!!

Room Tip: Get the standalone rooms facing the sea
  • Stayed: September 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank yuppyguppy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2017

My friends and I stayed here for 3 nights in September 2017. The location is quite far from the jetty and we had to take the cidomo (IDR 150,000) (or walk about 40-45minutes). The staff of the hotel were very pleasant and friendly. The rooms were okay, however, the bathroom sink in one of our rooms were quite dirty/old. One of the air-conditioner in one of our rooms were also malfunctioning (had to turn it on again after 30 minutes or so). The breakfast had a good spread of food every day.

Overall, the stay was okay as it was far from the buzz near the jetty,

  • Stayed: September 2017, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank benji1302
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_JambuluwukOceano, General Manager at Jambuluwuk Oceano Resort, responded to this reviewResponded 27 September 2017

Dear benji1302

Warm greeting from jambuluwuk oceano resort.
Happy to read that your stay was enjoyable with passion and commitment to always provide high standard of services in order to exceed quest satisfaction.
We will continue always upgrade building one of restaurant and hospitality moral.
Thank you enjoyable with great rooms, quiet place, generous breakfast, staff very pleasant and friendly.
The beach at our resort is the best view for snorkeling, sunset and sunrise point.
Our resort provide snorkeling Trip 3 Island (Gili Trawangan, Gili Air, Gili Meno).
Staff and management would like to express sincere thanks and looking forward to welcoming you back with our family and friends.
Should there be any ways to ensure you future stay more memorable.
Please do contact us directly.
Best Regard. HARIANTO

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2017 via mobile

I think one of the better hotels on the island in a good location (rent a bike for go around), available staff, good and generous breakfast, hotel not perfect but very good.. Room and swimming pool clean, 4.5 for me..

Stayed: September 2017, travelled with friends
Thank Pinko P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_JambuluwukOceano, General Manager at Jambuluwuk Oceano Resort, responded to this reviewResponded 25 September 2017

Dear Pinko P

Warm greeting from jambuluwuk oceano resort.
Happy to read that your stay was enjoyable with passion and commitment to always provide high standard of services in order to exceed quest satisfaction.
We will continue always upgrade building one of restaurant and hospitality moral.
Thank you enjoyable with great rooms, quiet place, generous breakfast, good staff, swimming pools.
The beach at our resort is the best view for snorkeling, sunset and sunrise point.
Staff and management would like to express sincere thanks and looking forward to welcoming you back with our family and friends.
Should there be any ways to ensure you future stay more memorable.
Please do contact us directly.
Best Regard. HARIANTO

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2017

This resort, located at the northern part of the island, was a great place to stay because it lets you get away from the buzz of the downtown/central island, while letting you stay close enough to enjoy the nightlife. The central area is only a 30-minute bike ride away. Jambuluwuk Oceano Resort has two pools, one near the front of the resort, and the other one at the back which has a picturesque waterfall. The resort itself is quite large, and the rooms are set out as small houses, and the restaurant serves delicious food with an awesome view of the ocean. Overall, I would highly recommend this resort.

Stayed: September 2017
Thank Eriko S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_JambuluwukOceano, General Manager at Jambuluwuk Oceano Resort, responded to this reviewResponded 22 September 2017

Dear Eriko S

Warm greeting from jambuluwuk oceano resort.
Happy to read that your stay was enjoyable with passion and commitment to always provide high standard of services in order to exceed quest satisfaction.
We will continue always upgrade building one of restaurant and hospitality moral.
Thank you enjoyable with great rooms, quiet place, swimming pools (which has a picturesque water fall), restaurant serves delicious food.
The beach at our resort is the best view for snorkeling, sunset and sunrise point.
Staff and management would like to express sincere thanks and looking forward to welcoming you back with our family and friends.
Should there be any ways to ensure you future stay more memorable.
Please do contact us directly.
Best Regard. HARIANTO

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2017

My wife and I stayed here for four nights in August 2017 and thoroughly enjoyed the experience. It is at the northern end of the island and is therefore away from the hustle and bustle. It is quiet and tranquil. We had a bungalow at the rear of the resort and right next to the long pool with a swim up bar. It was perfectly located. The hotel was also situated near the snorkelling area. You can hire snorkelling equipment as well bikes from the hotel. More or less the same price as everywhere else. What makes this resort are the staff. They are wonderful and beautiful people. I have to give a special mention about Nila on reception. She was particularly helpful and a real asset to the hotel. The only thing I would say we were disappointed with was the breakfast. It wasn't great and this does need improving. That being said, I would stay here again.

Room Tip: Choose a bungalow at the back of the resort near the adult pool.
  • Stayed: August 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank kwilliams24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_JambuluwukOceano, General Manager at Jambuluwuk Oceano Resort, responded to this reviewResponded 18 September 2017

Dear kwilliams24

Warm greeting from jambuluwuk oceano resort.
Happy to read that your stay was enjoyable with passion and commitment to always provide high standard of services in order to exceed quest satisfaction.
We will continue always upgrade building one of restaurant and hospitality moral.
Thank you enjoyable with great rooms, quiet place, swimming pools, friendly staff.
The beach at our resort is the best view for snorkeling, sunset and sunrise point.
Staff and management would like to express sincere thanks and looking forward to welcoming you back with our family and friends.
Should there be any ways to ensure you future stay more memorable.
Please do contact us directly.
Best Regard. HARIANTO

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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