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“Great location and service! ”
Review of Hotel Vila Ombak

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Hotel Vila Ombak
Ranked #7 of 37 Hotels in Gili Trawangan
Reviewed 7 October 2017 via mobile

Great location, right at the end of the busy strip of bars and shops but far enough away so it's not too noisy.
The grounds are beautiful and really well kept. Loved the fact there are plenty of outdoor chess boards and table tennis tables dotted around, really nice touch. We stayed at the hidden pool most days as it was a lot quieter than the main pool.
We stayed in one of the Lumburg huts, which was nice but slightly claustrophobic. The novelty soon wore off about the bathroom being outside and downstairs, especially if you needed the loo in the middle of the night!
The food was ok but we had a lot better on the island.
The service was very good, it was my partners birthday the day we arrived and they bought him a birthday cake to our room as a surprise, which was lovely!
Definitely would recommend hiring a bike from the hotel for the day and cycling around the island. Also the movie nights on the beach are fab!
Would stay here again but maybe in a different room.

Stayed: September 2017, travelled as a couple
Thank SR21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mada M, General Manager at Hotel Vila Ombak, responded to this reviewResponded 9 October 2017

Dear SR21,

Thank you for sharing your feedback, we are happy to know that you were enjoyed time staying in our hotel, enjoyed the services and facilities. We are looking forward to welcoming you back soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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18 - 22 of 1,869 reviews

Reviewed 7 October 2017 via mobile

We stayed in a lumbung hut for 3 nights that was an experience in itself !!! The hut was cosy and had tv and fridge which was perfect but the bathroom was outside even the toilet which took a bit to get used to, there were 2 pools at the hotel and they offered afternoon tea every day which was nice and there was a bike hire in site and money exchange place. The hotel was very different to anything I had ever stayed in before but I would recommend it to anyone.

Stayed: October 2017, travelled as a couple
Thank Jody M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mada M, General Manager at Hotel Vila Ombak, responded to this reviewResponded 9 October 2017

Dear Jody M,

Thank you for sharing your feedback, we are happy to know that you were happy and enjoyed our facilities and services very much. We are looking forward to welcoming you back very soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2017 via mobile

I gotten myself a traditional hut becuase it was the only one available at that time. I was amazed by how nice it was and also they gave me a room facing the lombok mainland. The sunrise was breath taking from my room and the atmosphere of the hotel is very lively and situated at a very good location. Would stay there again.

Stayed: October 2017, travelled as a couple
Thank Jordan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mada M, General Manager at Hotel Vila Ombak, responded to this reviewResponded 9 October 2017

Hi Jordan L,

It's great to read your review about our facilities, we are happy to know that you were enjoying it very much. We are looking forward to welcoming you back soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2017 via mobile

Well my son came 2 years ago and told me about it, daughter stayed two weeks ago they both said it was good, I hope they ment the location. I was so excited to get the lumbug traditions hut been looking forward for this for two years. Checked in and had the wrong room upgraded they said, I told them it wasn’t right and so I took another room for the night,this place is old. The bathroom was so hot, the pools are hot, the hidden has tiles missing on the floor and walls, the decking is lifted and you can trip over it. Next day we got our hut, the room was so hot, a/c did not cool the room and it’s a small room to cool. The outside bathroom is all weathered the render is all coming of the walls the bamboo is all grey and yuk , there’s gaps tops of the doors to let bugs in, it’s really old, I was so exited to stay here but my dreams were shot down. Breakfast were free and ok, hire a bike from the resort is good and book snorkeling through them as well, all staff are polite and helpful. It’s close to the main shops and restaurants,
The grounds are clean and nice, I have never left a bad or a poor comment, but’s it to help them sort it all out, any questions feel free to ask cheers Mark from Australia Melb

Stayed: September 2017, travelled as a couple
Thank markdorio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mada M, General Manager at Hotel Vila Ombak, responded to this reviewResponded 4 October 2017

Dear Mr. Mark,

Thank you for sharing your feedback, sorry fro the inconvenience experience during you stay with us, we will work harder to ensure we do our best to all of our valuable guests.
However, we are looking forward to welcoming you back for a better stay.

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Reviewed 1 October 2017 via mobile

Very nice indeed.. The island and hotel is full of surprise, with view to the beach. Hotel staffs also very helpful.

The way handling customers complaint also very quick and efficient. We are very satisfied and hope to be back again.

Many thanks for arranging our company gala dinner. Our guests are very happy.

Rgds,

Zul

Stayed: October 2017, travelled on business
Thank Zul H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mada M, General Manager at Hotel Vila Ombak, responded to this reviewResponded 3 October 2017

Dear Zul H,

Thank you for sharing your feedback, we are happy to know that your were satisfied with our services and facilities. We are looking forward to welcoming you back with your forthcoming group.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Vila Ombak

Address: West Nusa Tenggara 83355, Indonesia
Region: Indonesia > West Nusa Tenggara > Lombok > Gili Islands > Gili Trawangan
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Gili Trawangan
#3 Spa Hotel in Gili Trawangan
#6 On the Beach Hotel in Gili Trawangan
Price Range: $117 - $306 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Vila Ombak 4*
Number of rooms: 148
Official Description (provided by the hotel):
Hotel Vila Ombak, the first international hotel on the magical island of Gili Trawangan, is a place that balances the comforts of first class accommodation with the natural beauty that surrounds.The Hotel Vila Ombak features the traditional building style of Lombok, and its neighboring islands, to blend harmoniously with the island's landscape.Hotel Vila Ombak is the winner of World Travel Awards as the Indonesia's Leading Hotel 2012, Indonesia Travel & Tourism Awards as Indonesia Leading Island Resort - Lombok 2013, and World Luxury Hotel Awards 2013 as the Indonesia Leading Hotel 2013. ... more   less 
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Also Known As:
Vila Ombak Hotel
Vila Ombak Gili Trawangan
Hotel Vila Ombak Gili Trawangan, Gili Islands

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