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Savanh
Groningen, The Netherlands

Just an average experience

Review of Muktara Hotel
3.0 of 5 bubblesReviewed 31 Jan 2011
I stayed here a couple of short times, and it was neither bad nor very good. Rooms are spacious, beds have comfortable mattresses, rooms come with air-conditioning, refrigerator and hot shower and there's enough furniture that make your stay inside the room comfortable. That is the best part. Cleanliness is average. It's not dirty, but carpet inside rooms is not spotless.

The managers are very friendly, but as soon as you have to deal with the service staff, than English language is a barrier. After seeing two rooms, we had to go downstairs by elevator to get the key for the third room by ourselves. How helpful? In the first two rooms hot water didn't work well, and from their side there was a lack of interest and communication to resolve the problem.

The hotel aims to serve (domestic?) group / tour travellers, so it might be busy and noisy. During my stays there were no groups, and then it was comfortable enough.
Date of stay: August 2010
Trip type: Travelled as a couple
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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