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Reviews (2,659)
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Reviewed 9 March 2018

Despite the sheer size of the hotel we were very pleased with the very personal service we received. We were lucky enough to be upgraded to a small suite which was beautiful and very spacious. Concierge were incredibly helpful with our onward arrangements and with all our questions. A special mention must also go to the staff in the Executive lounge who looked after us so well and were so friendly. There are a lot of hotels in this area but we were very pleased with our choice.

  • Stayed: February 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Fiona B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rudy F, Front Office Manager at Conrad Macao Cotai Central, responded to this reviewResponded 11 March 2018

Dear Fiona B,

Thank you for your review. I am glad to read that you were delighted with your stay at Conrad Macao. Apart from the comfort of our luxurious room, it is true that the personalized and excellent service provided by our team members create a memorable experience. Thank you for recognizing that. We will look forward welcoming you back at Conrad Macao.

Best Regards
Ken Xu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2018

Pure class, in an area that I consider quite flashy. Stand out hotel; from the entry through to the very spacious rooms. The little treats of personalized items were just devine, and are well loved. Robes are the best ever, so much so we bought one.

Stayed: February 2018
2  Thank Trish C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rudy F, Director of Operations at Conrad Macao Cotai Central, responded to this reviewResponded 4 March 2018

Dear Trish C,

We are delighted you had a wonderful time with us. Our team takes pride in providing genuine personalized service so we are glad you noticed and enjoyed all the small luxury touches.

We look forward to welcoming you back for another inspired visit.

Warm Regards,
Rudy Fao

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2018

Macau has a big choice for 5-star accommodation, all in close proximity. Even in the Cotai Central complex, there is also the Sheraton and St Regis (as well as a 4-star Holiday Inn).

I chose the Conard as a Gold Hilton Honors member and based on its Trip Advisor reviews, and while I can't comment on other hotels, I was very happy with the Conard.

On check-in as a Gold member, I was upgraded to a junior suite with a view of the Macau version of the Eiffel Tower. The suite was large, comfortable and nicely furnished, and included a big bathroom with separate shower and bathtub, and double sink.

Staff from check-in and throughout the time of my stay were always helpful and friendly. Food from room service and in the hotel were great as well.

Location wise, the Sands Cotai Central complex has a couple of casino areas, and a mall; although its probably not as grand or fancy as some of the other casinos. Never the less, it is directly connected by footbridge to the Paris and Venice casinos across the road. It also sits between those casinos and the MGM and Winn Palace, making the Conrad a good centre-point for many of the resort attractions in the area.

Given the great service and wonderful room, I can't help but give the hotel a 5 rating.

  • Stayed: February 2018, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank Andypf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rudy F, Manager at Conrad Macao Cotai Central, responded to this reviewResponded 1 March 2018

Dear Andypf,

Thank you for the fantastic review, We are glad that you had an excellent experience with us. Your kind encouraging words will be shared with our team.

We look forward to welcoming you back again for another inspired stay.

Kind Regards,

Bob Bao

Head of Front Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2018 via mobile

A truly amazing experience in luxury and customer service. From the moment we arrived, the staff went out of their way to make us feel welcome and looked after. Everything was designed to make us feel at home, from the menu in our room allowing us to choose the type of pillow we wanted on our beds to the turndown service leaving a cute little teddy bear on our pillow. The spa complex was so luxurious, we found it hard to leave our hotel! Extra points for Charlie, who went above and beyond in making sure that we had everything we needed to make our trip enjoyable. Booking made through a third party service.

Stayed: February 2018, travelled with family
Thank hphan2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rudy F, Head of Front Office at Conrad Macao Cotai Central, responded to this reviewResponded 28 February 2018

Dear hphan2018,

Thank you for staying at Conrad Macao, Cotai Central!

Your excellent feedback on our service and facilities will certainly be shared amongst our team members as we strive to provide inspiring experiences for all of our guests. On the other hand, I am delighted to learn that Charlie was able to provide exceptional service for you throughout the stay.

Once again, thank you for selecting Conrad Macao and we cannot wait to welcome you back at this home away from home in the near future!

With warm regards,
Gary Tong
Head of Front Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2018

This hotel reminded me why it is great to be loyal to Hilton. As a Gold member, I received room with a view of the Eiffel Tower, fantastic food from Executive Lounge. The room is huge with all the top amenities. The staff (Mary, Achin, Tyra, Sofea) from the Executive Lounge provided top notch service. The pool is well heated (kudos to Kristina for always remember what I need). The complementary duck and bear are cute.
I hope I will return to Conrad Macau in the near future.

  • Stayed: February 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Quochp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rudy F, Head of Front Office at Conrad Macao Cotai Central, responded to this reviewResponded 27 February 2018

Dear Quochp,

Thank you for staying at Conrad Macao, Cotai Central!

We are delighted to learn that you have enjoyed an inspiring stay with us, which we sincerely look forward to welcoming you back again very soon. Your compliments to Achin, Kristina, Mary, Sofea, and Tyra, will certainly be shared among our team members, as we continue to create memorable experiences for every one of our guests.

As our valued Hilton Honors Gold member, please allow me to thank you for your loyalty and support to our brand.

Thank you once again for selecting Conrad Macao, Cotai Central!

With warm regards,
Gary Tong
Head of Front Office

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