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Reviewed 18 June 2015 via mobile

My stay at protea was nice. The rooms are clean and the air conditioning was excellent. The water on the other hand, lived much to be desired, it was dirty, brown in colour.
Breakfast was good and very fresh.

Stayed: June 2015, travelled with friends
Thank QueenHadassah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotelsZambia, General Manager at Protea Hotel by Marriott Chingola, responded to this reviewResponded 22 June 2015

Dear Queen,

Thank you for your feedback regarding your recent stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible.

We have taken note of your comments regarding the brown water and we do apologise for the disappointment caused to you as a result of this. Please note that the water is supplied to us by the local water utility company and we have been assured that it is perfectly safe for human consumption. They are currently in the process of replacing the pipes to rectify the problem however they have advised that it will take several months to complete.

Your interest and concern are therefore extremely valuable to us and we hope that you will be staying with us again soon. We should welcome another opportunity to show you Protea Hospitality at its best.

Kind regards,

Alison Hart

General Manager

Protea Hotel Chingola

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2015

Stayed 5 days on a business trip. Very comfortable rooms. Great service. Adequate menu with a reasonable choice. Kitchen was accommodating if you wanted something else. Would recommend it anytime.

Be warned that the wi-fi connection can be a bit up and down. Very slow, but then it is FREE so don't complain!

Room Tip: Ask for a double bed rather than the twin beds. Very comfy.
  • Stayed: February 2015, travelled on business
    • Value
    • Location
    • Service
Thank cincol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotelsZambia, General Manager at Protea Hotel by Marriott Chingola, responded to this reviewResponded 27 February 2015

Dear Cincol,

Thank you for taking the time to give us your feedback regarding your recent stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. We are delighted to receive your compliments regarding the service.

We have taken note of your comments regarding the internet and we sincerely apologise for the inconvenience caused. Please be assured that the problem has since been rectified.

Your interest and concern are therefore extremely valuable to us and we hope that you will be staying with us again soon. We should welcome another opportunity to show you Protea Hospitality at its best.

Kind regards,

Alison Hart

General Manager

Protea Hotel Chingola

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2014

I have used the conferencing facilities at this hotel on two recent occasions for running technical training courses of several days each. The arrangements are always excellent, everything is ready when it is supposed to be, and it is clean and pleasant. The staff are very friendly and helpful. The conference room could do with a much larger screen as people at the back of the room battled to see. The wifi in the conferencing area also kept dropping, despite the best efforts of the local IT man.

This is probably the best hotel to stay on the Zambian Copper Belt. Rooms are old, but clean and comfortable and everything works. There is free wifi. Food is fine and caters adequately for vegetarian preferences (not common in this part of the world). After one stay, the staff recognise you and you are welcomed back enthusiastically. Overall, a very pleasant place to work and stay, with a lovely patio to unwind and watch the sunset in the evenings.

  • Stayed: July 2014, travelled on business
    • Location
    • Rooms
    • Service
Thank Kathy312578
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotelsZambia, General Manager at Protea Hotel by Marriott Chingola, responded to this reviewResponded 2 September 2014

Dear Kathy,

Thank you for your positive feedback regarding your recent stay at Protea Hotel Chingola. We are delighted to hear that the STAFF were so friendly and efficient and that you enjoyed the food. Please be assured that I will congratulate our TEAM for doing a great job.

Thank you for choosing to stay with us and we look forward to welcoming you back again soon. Please do not hesitate to contact me personally for any further assistance you may require in future.

Kind regards,

Alison Hart

General Manager

Protea Hotel Chingola

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2014

A good basic hotel for business
My room was decent and very clean
I could only complain about the fridge running all night because it had not been defrosted for a while (yes I am quite sensitive about this kind of noise...)
Kitchen is quite good as well; for one evening we had a nice braai !
Otherwise staff is helpful and wireless is OK
Don't bother about the swiming pool which was running but is too small

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Service
Thank Nicolas G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotelsZambia, General Manager at Protea Hotel by Marriott Chingola, responded to this reviewResponded 19 August 2014

Dear Nicolas,

Thank you for taking the time to write down your comments regarding your recent stay with us. We are delighted to hear that the room was clean and the STAFF were helpful. We have taken note of your comments regarding the fridge, please accept our sincere apologies for the inconvenience caused.

Your interest and concern are therefore extremely valuable to us and we hope that you will be staying with us again soon. We should welcome another opportunity to show you Protea Hospitality at its best.

Kind regards,

Alison Hart

General Manager

Protea Hotel Chingola

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2014

Clean, comfortable hotel with friendly staff. The food was good despite the limited menu.
Wifi was a little unreliable but definitely good enough to use.
Well recommended for anyone looking for a place to stay in Chingola.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank SinoWino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotelsZambia, General Manager at Protea Hotel by Marriott Chingola, responded to this reviewResponded 23 June 2014

Dear SinoWino,

Thank you for taking the time to write down your comments regarding your recent stay at Protea Hotel Chingola. We are delighted to hear that the STAFF were so friendly and that you enjoyed the food.

GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS expectations. Your comments are therefore much appreciated and we hope to have the privilege of welcoming you to Protea Hotel Chingola again soon.

Kind regards,

Alison Hart

General Manager

Protea Hotel Chingola

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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