My wife and I went to the Costabella purely based on the Trip Advisor reviews. It sounded like a good value resort.
1) We pre-arranged a taxi to pick us up. After 10 minutes waiting we decided to get another taxi as it was clear that our taxi wasn't coming. It was my first time in the Philippines and I wasn't too sure what to expect, so when the driver started driving down muddy country roads I was very nervous.
2) We pre arranged a free early check in. We arrived at around 4:30 in the morning. It was a short flight from Hong Kong and we hadn't slept all night. We got the hotel and no-one had any clue about our early check in so we ended up paying an extra $70 US. Fine, we did after all take up a half a day in there hotel. We got taken out to these houses on stilts and put in a rather grimy room. The first thing we noticed was the smell, it was a damp, moldy smell. We turned on the (extra loud) aircon thinking that it would take the smell away. We went to sleep but woke up after 90 minutes. I had a horrible headache and the room clearly still stank of damp. The toilet was disgusting too, plaster had fallen off one of the walls. It was the worst room I've ever stayed in, including hostels.
We asked for a change and they moved us to a half decent room.
3) There was nothing to do there. There's a busy swimming pool and a quite expensive massage spa. When you stay in a resort like this, you really just want to stay there and use up the facilities. going out the hotel it's a different world and you never see any westerners wandering around.
4) Day trips. Idiotically we didn't take much cash with us, what we didn't know till we arrived is that the Costabella don't take credit cards for ANY of their day trips. So we had to drive around looking for a cash points for hours. None of them worked, we don't know why but we couldn't get any cash out. So we where stuck for with 11,000 pesos ($300 US) for our week long holiday.
On the plus side, most of the staff were very polite and friendly. The food in the restaurant was very reasonably priced and some dished where very nice. Breakfast was okay, always a long queue for the french bread which was lovely.
The dive centre organised an island trip to Nalasuan Island which was beautiful. Almost compensated for the fact we couldn't go to Bahol.
Though despite that we still cut our holiday 2 days short. The weather forecast was bad and there's really nothing to do on a rainy day.
- Official Description (provided by the hotel):
- Tucked away in the charming island of Mactan in Cebu is the tropical hideaway of Costabella, a luxury beach resort awarded by the Philippine Department of Tourism with the highest resort classification.An iconic property embraced by white fine sand and shaded by palm trees, Costabella Tropical Beach Hotel is an architectural showcase steeped in history and tradition. Its tastefully-appointed rooms, all 156 of them, beautifully integrate Spanish colonial influences with natural, homegrown materials. Carved stonework, arched doors and charming courtyards are the hallmarks of this timeless place. All accommodations from the modest to luxurious with private balconies offer breathtaking view that is both peaceful and romantic.As the name suggests, Costabella provides travelers and guests with the perfect setting to admire Mactan’s enchanting coastline. This tropical retreat is truly a dream destination for honeymoons and weddings. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Agoda, Ctrip TA, Asiatravel.com Holdings, Booking.com, Hotels.com, Travel Book Philippines, Inc., TripOnline SA and HotelQuickly so you can book your Costabella Tropical Beach Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hotel Costabella Tropical Beach
- Costabella Tropical Beach Hotel Cebu Island/Mactan Island