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Reviews (793)
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Reviewed 3 August 2017

Great place for a short rest, food was only ok, place is sort of isolated and you need a car to eat outside the resort,,,this place is isolated, staff is nice. Has 2 places to eat and a bar. Live music at night sometimes. Has a shuttle to city shopping mall but you have to take a taxi to get back. They only take you there, ouch

  • Stayed: August 2017, travelled with family
    • Rooms
    • Service
Thank lcolby1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CTBHMarc0m, Marketing Officer at Costabella Tropical Beach Hotel, responded to this reviewResponded 15 August 2017

Dear lcolby1,

Thank you for spending your holiday with us and for appreciating our Resort.

A good number of our guests like that Costabella is away from the bustling sound of a busy street. They appreciate our free daily drop off to shopping malls and usually prefer to take a taxi on their way back so that they can take their time shopping.

It will be wonderful to have you back again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2017

My room was quite disappointing compared to many of the other hotels and resorts I visited in Southeast Asia. When I checked into my room the air conditioning wasn't working which made for a very uncomfortable time in my room. When I addressed the issue with the desk they sent someone to clean the AC unit which helped a little but not much.

  • Stayed: July 2017, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank Josh F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CTBHMarc0m, Marketing Officer at Costabella Tropical Beach Hotel, responded to this reviewResponded 15 August 2017

Dear Josh F,


Thank you for staying with us.

A lot of our guests find good value in our resort and consider us a relaxing haven. It is sad to hear that we fell short on your expectations. You matter to us and we value your comfort.

Allow us to review your concerns and discuss it with the respective departments so that we can make it even better the next time you visit.

Have a wonderful day!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2017

The guest service desk helped us a lot! We planned our day tour upon our arrival with them and had a very nice one. We've visited these places: Lapu Lapu Shrine, Magellan's Marker in Mactan, Fort San Pedro, Magellan's Cross, Sto. Nino church and Cebu Taoist temple. We went back to the hotel at around 4:30 pm just right in time for our check in. We bought Rico's lechon pork belly, rice, drinks and snacks at the nearest Save more supermarket near Costabella before going back to the hotel. The driver gave us an advice to try Maribago's grill and restaurant but we were tired and tried the hotel's Luna bar. The crab tartlets, goat paella, pizza and mangorita were delicious.

2nd day- We went to Nalusuan island and spent a nice day (fish feeding and snorkeling were the main activities). We also tried La Marina restaurant in the hotel and their liempo (fried prok) and crab relleno are yummy.

3rd day- We've been to Cordova's happy museum and our son loved the 3d paintings there. We had another meal with Rico's lechon pork belly (the best) and this time with Cebu's mangoes bought in a stall just right next to the nearest Savemore in the hotel area. :)

Stayed: July 2017
Thank Cez B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CTBHMarc0m, Marketing Officer at Costabella Tropical Beach Hotel, responded to this reviewResponded 7 August 2017

Dear Cez B,


Thank you for staying with us for your holiday.

We are glad that our Guest Service Team has been of great assistance to you in arranging your tour to the nicest places here in Cebu. You had a well-planned 3-day stay and it is good to know that the convenience of nearby grocery store did not make you miss our lechon which is one of the best in our country.

It will be wonderful to have you back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2017

don't use Booking.com to book it. It cost me approx 40% more than other sites. I made the mistake of not checking properly. There are gotchas like 25% taxes (only shown in very small print) and they can add the odd $300 to the final price for any excuse they can think of. Do your homework. Place and staff were great though!

Room Tip: Try and get a sea view if you can but even pool view is fine.
  • Stayed: July 2017, travelled with family
    • Cleanliness
    • Service
1  Thank Geraed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CTBHMarc0m, Marketing Officer at Costabella Tropical Beach Hotel, responded to this reviewResponded 7 August 2017

Dear Geraed,


Thank you for choosing us for your holiday.

We are glad that our genuine, warm and caring service made a difference in your stay.

A warm welcome will always await you here. See you back soon!




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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2017 via mobile

Family orientated and a bit noisy

Good location, very friedly staff.

But the pool area noise you can hear all day long in the rooms directed to the pool since the windows and doors are not relly sealed.

Stayed: July 2017, travelled solo
Thank GS-BIW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CTBHMarc0m, Marketing Officer at Costabella Tropical Beach Hotel, responded to this reviewResponded 7 August 2017

Dear GS-BIW,


Thank you for choosing Costabella and for appreciating our friendly Team.

Some of our rooms by the pool have double glazed windows and doors, designed to muffle the sound coming from movements outside the rooms. With the renovation of our West Wing, we look forward to having more rooms with this feature.

See you back soon!




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