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Reviews (1,827)
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All reviewshalf boardnext yearmr tsokkosevening entertainmentindoor poolentertainment teamgreat holidaysea viewplenty of choicetwo weeksbuilding worksandy beachbit datedbar staffbeach barplenty of sunbedsvisited this hotel
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90 - 95 of 1,827 reviews
Reviewed 6 August 2017

Simply put, this hotel was a huge disappointment.

The decor has been mentioned may times in these reviews so I wont labour on that point. It is in a poor state of repair but the hotel is getting a refurb over the winter so thát will be addressed. Beyond the decor, the fixtures and fittings are also in a poor state of repair. In our room alone we had cupboard doors that were hanging off runners, a plug that would not allow the sink to fill and loose wall sockets.I heard similar tales of woe from other guests so I should imagine you could expect the same.
In fact, it was quite common for guests to be swapping horror stories poolside... it's an icebreaker at least.

The biggest problem I had with this holiday was the 'All Inclusive' package, which is anything but. Everything is engineered to steer you towards the breakfast, lunch and dinner buffets. The poolside bar shuts for food when the lunch buffet is about to begin, and again in the evening. The hotel offers Greek, Italian, Chinese and Mexican restaurants as part of the package, but this needs clarification as it is quite misleading.

First, you can only go to these once a week (which in most cases is more than enough).

Second, the 'Chinese' restaurant is just poolside tables with red tablecloths. The Mexican is in the hotel next door (and the better food of the 4) but again is poolside tables and the outdoor kitchen. The clincher though is the Greek and Italian (which turned out to be the same restaurant on the strip, but with two names!). These were both poor and while surrounding establishments were busy, they were always mostly empty. When you're forcing down soggy pasta and limp pizza while the Italian over the road is bustling, you wonder what it was you paid for.

The Greek restaurant that is only open for lunch is by far the best food in the hotel. Unfortunately again, the not-so-all-inclusive package allows you to dine here once a week.

The first breakfast buffet we had I asked for a bottle of water. I was told that bottles of water are not included in the All-Inclusive Package! Later I asked for a Frappe, I was told that they are not included either! So I can drink enough beer and spirits to sink a battleship, but I can't have a bottle of water or a simple cold coffee?! (Note water is available from soda dispensers behind the bar and a large urn at breakfast).

The All-inclusive package gives you 1 bottle of water and 4 cans of soda in your fridge on arrival. These were not there in either of our rooms. When reception was told, one fridge was stocked, the other took three days to arrive! This is not replnished unless you want to pay for it (oh, not-so-all-inclusive then). On the day of our departure, my wife was sleeping in the room while our baby took her afternoon sleep, when a man came in the room, ignored the protestations of my wife, and stocked the fridge for the next guests. this was beyond outrageous.

Air conditioning. Be prepared to leave your keycard in the slot at all times to leave your AC running 24/7 in your room. This is the only way it is effective. The breakfast/lunch buffet room is only cold for the first 5-10 minutes before it becomes a sauna. The two antiquated lifts were sweatboxes; you would inwardly weep if you had to stop at every floor before you could finally get out at your own, perspiring uncomfortably. The fans never seemed to work in them. To be clear, I live in the UAE and I'm quite used to the heat. I aso know what effective AC feels like!

The reception area is the most dimly lit I have ever seen, quite unwelcoming to be honest.

The shop inside the hotel does not stock drinks of any kind, even the water that we have to pay for.

The majority of tourists at the hotel are Russian, and so naturally the hotel mainly caters towards them for the evening entertainment. A lot of Brits felt they should have been made aware of this when booking. The entertainment was so poor (and the stage was a ramshackle plywood affair) that it was very poorly attended (even by the Russians), and events often cancelled. Quite often you felt you had no choice but to leave th hotel and go to the strip, even though it would cost money to do so.

There are positives. The service from the younger members of staff was good (you could tell when the older member of staff were having a bad day!) and a special mention must go to Kitti at breakfast and lunch, who always made sure we had whatever we needed to help with our baby. The waiter at the Mexican was also very good.

You cannot fault the location, Smack bang in the heart of everything.

Whenever we complained the issues were mostly dealt with quickly and resolved satisfactorily.

The pool is great, and the kids had a lot of fun.

The gym is good.

Fellow tourists I spoke to on the half-board package felt less agrrieved, but all in all, you will sit in your sun lounger amazed at how they think they can call it a 5-star hotel, while drinking your not-free bottle of water, looking at the cheaper Vrissiana hotel next door (also a Tsokkos hotel) and wondering why you didn't go there instead.

Room Tip: We had 242, had a sea view but was on the quiter side of the hotel so we had no issues with noise from the strip. Room was shabby though!
  • Stayed: July 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
4  Thank GarthMaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2017 via mobile

Great position food in restaurants exelent staff very good rooms/bathrooms could do with upgrading just a few minor changes could make this hotel better soft drinks are not great nor are the kids ice creams but the al le carte restaurants are a bit of a con especially the Italian you only get a set menu feels like your having a early bird special offer

Stayed: July 2017, travelled as a couple
Thank derbys01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2017

This hotel is very run down with a very dirty pool area.
The food selection is limited however good quality.
Staff are all good & friendly.
Rooms are all small & have a number of broken parts.
Would I return to this hotel? No. Location is great however it’s so run down & the limited selection of food makes it a high 2 star at best

Room Tip: look elsewhere for your stay
  • Stayed: July 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
3  Thank MarkB1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2017 via mobile

Draws in the room are broken. The deco is stuck on the 90s. 2 lifts for 600 people and 100 sunbeds for 600 people. And they are broken. Nobody seems to bother about them it looks like a beautiful hotel outside but nnnnnooooo!!!!!!! And staff there is couple of them are lovely but most of them are miserable. I will never come back here again am going yo Grecian park next time... but what i can say the beach is beautiful really.

Stayed: July 2017, travelled with family
2  Thank marieboothfreyja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2017

Have stayed at this hotel 6 times,yes it's looking tired. Staff great in the hotel, the barman in the reception bar very good but the beach bar staff stand about most of the time doing nothing or kicking around bits people have dropped instead of picking them up and bining them.,
Holiday spoiled by people leaving their children to run riot and tearing about screaming while they go to the bars on the 'Strip'.
Also dress code for dining room, that's a laugh, it seems anything goes.
Would we go back. The answer is a big NO.

Room Tip: Over looking the pool
  • Stayed: July 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank 2015SGT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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