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“Poor service quality, beautiful place”

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Hotel El Remanso Tapalpa
Reviewed 24 November 2015

I was not sure about giving my review only 2 points, but El Remanso is not an average hotel, instead it's website sells the idea of a luxury resort, with an spectacular view to Presa El Nogal, and country style rooms, where romanticism or special ocassions can easily take place.
The hotel is beatiful, from the views, to the building, decoration, etc.
Problem started when a group of families, 8 to be precise, each with 2 or 3 kids from 2-5, decided to book this place. We did it in advance, 4 weeks prior to arrival.
Management never got ready for this, with only 1 person in the restaurant, serving all day, from breakfast, to dinner, you could imagine how tired he was at the end of the day.

Poor Service, I can't think of anything else. Receptionist was not efficient, not kind, not polite, she didn't seem to be involved. Service at the restaurant, was so poor, not kind, not oriented to a large group, not capable to provide the service for 16 adults and 15 kids with only one person.

Rooms. With 10-12 occupied rooms and only 2 people for cleaning, my room was "done" around 5pm, but not cleaned. Beds were done, but dust was al over the floor. Towels were not changed, even when requested. The bath mat was left, eventhough it was dirty.

Breakfast was included, and the taste was good, but bad service kills all good memories.

Room Tip: Ground level has the best views and easy access to Presa El Nogal
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  • Stayed: November 2015, travelled with family
    • Value
    • Location
    • Service
Thank Ericka B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 - 6 of 31 reviews

Reviewed 5 March 2017
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  • Stayed: February 2017, travelled as a couple
    • Service
Thank Cesar R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 February 2017 via mobile
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Stayed: February 2017, travelled with family
Thank CGgdl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 December 2016 via mobile
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Stayed: December 2016, travelled with family
1  Thank Gustavo F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 December 2016 via mobile
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Stayed: December 2016, travelled with family
Thank Gregg S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel El Remanso Tapalpa

Address: Highway Tapalpa San Gabriel Km. 7, Tapalpa 49340, Mexico
Region: Mexico > Jalisco > Tapalpa
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 12 Speciality Lodging in Tapalpa
Price Range: $164 - $205 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel El Remanso Tapalpa 3*
Number of rooms: 16
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