I was not sure about giving my review only 2 points, but El Remanso is not an average hotel, instead it's website sells the idea of a luxury resort, with an spectacular view to Presa El Nogal, and country style rooms, where romanticism or special ocassions can easily take place.
The hotel is beatiful, from the views, to the building, decoration, etc.
Problem started when a group of families, 8 to be precise, each with 2 or 3 kids from 2-5, decided to book this place. We did it in advance, 4 weeks prior to arrival.
Management never got ready for this, with only 1 person in the restaurant, serving all day, from breakfast, to dinner, you could imagine how tired he was at the end of the day.
Poor Service, I can't think of anything else. Receptionist was not efficient, not kind, not polite, she didn't seem to be involved. Service at the restaurant, was so poor, not kind, not oriented to a large group, not capable to provide the service for 16 adults and 15 kids with only one person.
Rooms. With 10-12 occupied rooms and only 2 people for cleaning, my room was "done" around 5pm, but not cleaned. Beds were done, but dust was al over the floor. Towels were not changed, even when requested. The bath mat was left, eventhough it was dirty.
Breakfast was included, and the taste was good, but bad service kills all good memories.
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