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Reviews (2,895)
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Reviewed 13 August 2017 via mobile

Excellent place to relax, amazing nature and great service ! Very friendly staff and very good accommodations.
Ask for the cocktails prepared by Andres at the beach bar, just perfect !
I'll certainly come back !

Stayed: August 2017, travelled as a couple
2  Thank banderita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia_Buenavista, Director General at Melia Buenavista, responded to this reviewResponded 14 August 2017

Dear banderita,

Thank you very much for sharing your comments. We appreciate your kind comments on the facilities and the service since they give us the opportunity to continue improving the experience for our guests. We are also pleased to receive your positive feedback on our team and look forward to welcoming you again in the near future.

Ángel Pereira.
General Manager.

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Reviewed 13 August 2017

My friend and I stayed at the Melia Buenavista from July 29th to August 5th. My hubby and I had previously stayed at this resort in 2013 and remembered the ‘chill-out’ vibe. We wanted just that for our girl’s vacation, pampering and relaxation. Staff went above and beyond to ensure we were taken care of. We couldn’t have asked for more, staff were extremely attentive and fondly referred to us as their princesses!

We booked our package through Selloffvacations and decided to go all out with the luxury package via Air Transat. This package offered several perks that included Option Plus (priority luggage and seat selection), airport lounge access in Toronto and in Santa Clara. The best part of this package included a private transfer to and from the resort. In our opinion, all these extra perks were definitely worth the additional $100.00!

Upon arrival to the hotel, staff were extremely welcoming! We were promptly checked in and introduced to one of our butlers, Orestes (Lily was our other butler :) . Orestes escorted us to our room, our luggage arrived within minutes. Our room was 622 which was next to the ‘Sunset’ beach. The rooms were large and well appointed, multiple pillows, large walk-in closet, fantastic outdoor shower and very comfortable beds. The AC was excellent. We noted that the ceiling fan did not work, we reported it the next morning and it was replaced the very same day! Our mini bar was stocked daily with multiple bottles of water, beer, juice, etc. Staff even made sure to include a bottle of champagne every day! My only negative comments about the room would be that it needed a really good dusting (the lamp shades were extremely dusty), a little more attentiveness to cleaning is required (we had squashed a creepy spider one night and its remnants remained on our bathroom floor the entire vacation) and that the toilet paper should be replenished on a daily basis.

As for the food and drinks at the resort, all were great but we must say that the pizzas made to order at the pool were fantastic! All of the beaches were beautiful, lots of loungers, no worries about getting shade any time of the day. Staff were extremely attentive and always managed to keep our glasses filled. Lester provided excellent drink service on the beach and at the main pool. One day when Lester was working the beach, he was actually running from palapa to palapa and back to the bar ensuring everyone was well hydrated… it was so hot… the sweat was pouring off him, he managed a smile and said ‘it’s my pleasure’… now that’s service!

The evening entertainment was really good compared to our last visit in 2013. Every night guests would gather outside the main bar to listen to various live bands, all were very talented! One night the violinist from the sunset beach played along with some techno music, a very unique experience. Another night we had the pleasure of watching a water ballet show in the main pool, pretty amazing considering how shallow the water was!

A heartfelt shout out to Armando who is a true professional and an extremely kind gentleman. Thanks for keeping an eye out for us and thanks for being our dancing partner!

Overall, we had a fantastic time and would not hesitate to recommend this resort to our family and friends!

  • Stayed: August 2017, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
6  Thank Brian-Cathy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia_Buenavista, Director General at Melia Buenavista, responded to this reviewResponded 14 August 2017

Dear Brian-Cathy,

First and foremost, thank you very much for taking your time to post your kind comments about your recent stay with us.

At Melia Buenavista we aim at making our guests feel at home by offering a warm and caring service, and we are so thrilled, proud and grateful for your comments regarding to the great service provided by our staff, who were very attentive toward your needs and make you all feel like you deserves. Thank you for letting us know how much you loved every single detail and aspect of your stay.

We’ll be looking forward to welcome you again in the near future and offer you another remarkable experience!

Kind Regards,

Ángel Pereira.
General Manager.

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Reviewed 10 August 2017 via mobile

Our 3rd stay at this resort and did not disappoint. The location, intimacy and above all the staff make this the perfect place for a peaceful abd memorable break. The staff is so attentive and eager to help that you can't help but feel like you are the most valued guest.

Arrival: The bus journey was the usual 90 minute, although this time the bus did have a bathroom on board so you can have cervezas(Cristal 2 for 5 CAD) to your hearts content. Once we got to the resort, we were greeted with warm smiles, cold towels, refreshing drinks and a welcome back. Since there were only 3 people checking in, we were in our room within 15 mins. Baggage arrived promptly too.

Room: This time around we were in the oceanfront room with a breathtaking view of the sea. The balcony was used everyday this time for everything from morning coffees to afternoon siestas and from pre-dinner bubbly to nightcaps. If you are in an oceanfront room, make sure you just step out late at night(bug spray mandatory) and just listen to the waves lap the beach. Just devine.

Butlers: This time around we had Lily and Orestes. Orestes remembered that rum is my libation of choice and made sure there was a bottle in our room so I wouldn't have to walk to the bar for a drink or two. Lily was so helpful with everything and when I wasnt feeling well one afternoon, she made sure I had soup and fruit in the room. All our restaurant reservations were set at our choice of time and place. Lily was also the mastermind behind setting up a beautiful paella lunch even though it wasn't on the menu.

Housekeeping: The room was spotlessly clean everyday and the minibar was filled to our liking each day. Ernest was fantastic at his job with turndowns every evening with his big smile and handwritten notes. He would also make sure the minibar was filled for the evening.

Spa: I ended up getting a couple of massages and the wife got a massage and a facial. Eased away all our aches from all the swimming in the ocean and lying in the pool.

Restaurants: Ranchon was great as usual for breakfast & lunch (when you feel like having a sit down lunch). The poolside grill still serves some of the best pizzas alongwith chicken, burgers, hot dogs, grilled chorizo and even tacos some days. Fruits were plentiful. On our bus ride in, we saw a lot of mango trees with fruit and we were treated to mangoes everyday. The change in chefs is most evident in the evening meals. You can still have great lobster but now there are even more options like multiple fish entrees and even octopus. Everything is cooked to your liking and should you want more, just ask. Had room service multiple times this trip and everything was excellent.

Bars: The team of Lester, Osmany and Orestes is probably one of the hardest working bar crew I have seen. They will even make rounds all the way till the sunset beach in 30 degree weather. Hats off to these guys. The lobby bar is the perfect place for everything from your morning coffee to your night cap and everything in between. If you like rum, you could do rum tastings or flights should your heart fancy.

Landscape: All three beaches are maintained really well. In the mornings you can see the guys sweeping the washed up seaweed so the water is crystal clear and free of debris when you go for a swim. Seating is plentiful no matter the beach.

Vibe: To us it seems like this is a resort truly made for relaxation. You feel truly disconnected with the lack of wifi in the rooms. Should you need to connect to the internet, complimentary cards are available in the lobby. The lack of loud music or nightly activities makes for a very tranquil escape.

Management: You could see the management team out and about making sure everything is running smoothly and without any hiccups. In our visits, we have seen 3 different managers and seems like the resort hasn't functions well no matter who is the current director. Miguel was the manager at our visit and he made sure to get to know us. When I commended him on a job well done, his immediate response was that its the team that deserves the credit.

In conclusion, Buenavista continues to be the resort of choice for our escapes to the beach. Whenever we go anywhere else, it gets compared to Melia Buenavista. Looking forward to our next trip to this slice of paradise.

Stayed: May 2017, travelled as a couple
3  Thank Funiswherethesunis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia_Buenavista, Director General at Melia Buenavista, responded to this reviewResponded 10 August 2017
Google Translation

Estimado Funiswherethesunis,

Muchas gracias por su calificación de 5 estrellas!! Nos esforzamos continuamente en asegurar una estadía memorable para nuestros huéspedes y nos complace saber que usted también la disfrutó. Igualmente agradecemos su retroalimentación la cual nos permite enfocarnos en desarrollar acciones de mejora de la experiencia de nuestros huéspedes.

Esperamos darle la bienvenida nuevamente!

Ángel Pereira.
Director General

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Reviewed 9 August 2017

Excellent service all the time, rooms were clean and beautiful, great location, excellent food, and the best customer service. They always do their best to satisfy the clients. We have the best experience with hotel workers Yoel and Luis.

Room Tip: Four times visiting this hotel and we love the rooms facing the pool since they are steps from the lobby, dinning areas, and the beach.
  • Stayed: July 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
5  Thank Georgina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia_Buenavista, Director General at Melia Buenavista, responded to this reviewResponded 9 August 2017

Dear Georgina M,

Thank you very much for choosing the Melia Buenavista. We value your comments since they allow us to improve every day. We have taken note of your comments and hope to have the opportunity to welcome you again in the future to offer you a better experience.

Sincerely,

Ángel Pereira.
Director General.

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Reviewed 4 August 2017

We just returned from yet another excellent stay at Melia Buenavista, this was our 16th stay at the resort so yes we are fans, but fans for a reason. We have travelled multiple times to Cuba, Mexico, Jamaica, the DR and Barbados, but Melia Buenavista remains our favourite by far. It has the best combination of all the things we love.

First and foremost the staff are the best we've had at any resort, top to bottom, they all want you to be happy and enjoy your vacation. As mentioned in other reviews there are far too many to name them all, but our butlers Daymi and Joel are always great, they now know our routine and make sure everything is taken care of. The pool bar staff can't be beat and the guys at the grill are excellent. The same goes for the lobby bar staff and wait staff. Frankly that goes for every one from management to gardeners.

The property has three great beaches, one to chill at, the middle one to do the same but with great snorkelling and the third to chill at, swim at or go for long walks (next resort about 30-35 minutes away).

The rooms are great with everything you need including the much loved outdoor shower.

People complain about the food in Cuba, we've never had a problem with the food here and this time they upped their game even higher with a new menu at Los Navigates.

If you are wanting a quality place to go to for relaxing and enjoying this is the one, if you're wanting party party party, well it's not that type of place. The entertainment is always good and you can have a great time till whenever you wish as the lobby bar never closes.

We meet lots of repeat customers who feel as we do, but many first timers express these feelings too.

Room Tip: We like 2nd floor ocean view
  • Stayed: July 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
7  Thank Southbound09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia_Buenavista, Director General at Melia Buenavista, responded to this reviewResponded 5 August 2017

Dear Southbound09,

We are very pleased to know that you enjoyed every aspect of your experience. I will be happy to share your comments with the members of our team and look forward to welcoming you again to the Melia Buenavista!

Angel Pereira.
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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