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Reviews (2,893)
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Reviewed 8 September 2017 via mobile

Absolutely beautiful place. Brilliant apartments, clean and spacious.
We had our own butler who couldn't have done more to help.
Maid in twice a day, and mini bar stocked daily.
Good choice of restaurants.
Only yards from beach and pool.
Only downside was the mosquitoes, bitten everywhere, wasn't waned about how bad they would be.
Would not hesitate to go back.

Stayed: September 2017, travelled as a couple
6  Thank ayrbabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia_Buenavista, Director General at Melia Buenavista, responded to this reviewResponded 27 November 2017

Dear ayrbabe,

Thank you very much for your rating of 5 stars!! We strive continually to ensure a memorable stay for our guests and we are pleased to know that you enjoyed it too. We also appreciate your feedback which allows us to focus on developing actions to improve the experience of our guests. We look forward to welcoming you again!

Angel Pereira.
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2017

After a six hour car journey from sensational Havana to Cayo Santa Maria , we arrived at the Buena vista resort , remote at the far end of the island . Our room was outstanding overlooking the ocean where the sun set blissfully every evening, everything from butler service ,champagne and rose scented baths!! There are three beaches all beautiful but only one you can swim in as the water is far too shallow and more like a mangrove in the others.
At first our experience with the food was such a dissapointment the breakfast and lunch time snacks were limited and stale, my husband was not a happy boy☹️This along with early morning and early evening mosquito invasion from hell, with me ending up in a clinic to get medication, things were not looking good!!!!!
Taking in to account that this is an up and coming island that needs attention, there is no where to visit outside the resort , only other resorts , which are not great so you are stuck where you are!
I have never in my life with all the places I've visited experienced such exceptional customer service to turn a dissapoining situation into an amazing experience!!!
Delesandro the manager went over and above his duties to deliver the most delicious meals , attention to detail, assuring fresh food and produce were available, stunning in room breakfast and a departing lunch to die for, our anniverary lobster meal out in the ocean surpassed all expectation thank you so much!!!
A huge thanks to all the staff especially Armando and Belkis who's compassion and attention to detail were exemplary!
We will definitely return , if our friends Larry and Gill are reading this , you are two awesome people who made our trip!! Batton,down the hatches we are coming to canada
If your in two mind about visiting this hotel, don't be !! DO it, no where will you get such hospitality and generous of spirit people , the reps from the holiday place were magnificent too!! Book your trip now
Huge thanks from mr mrs Kempxxxxxxx

  • Stayed: August 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
3  Thank Mandineskitchen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia_Buenavista, Director General at Melia Buenavista, responded to this reviewResponded 27 November 2017

Dear Mandineskitchen,

First and foremost, thank you very much for taking your time to post your kind comments about your recent stay with us.

At Melia Buenavista we aim at making our guests feel at home by offering a warm and caring service, and we are so thrilled, proud and grateful for your comments regarding to the great service provided by our staff, who were very attentive toward your needs and make you all feel like you deserves. Thank you for letting us know how much you loved every single detail and aspect of your stay.

We’ll be looking forward to welcome you again in the near future and offer you another remarkable experience!

Kind Regards,

Ángel Pereira.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2017

Excellent place to stay, a true hide out spot, with unique joy that you won’t find at big resorts. Friendly room service with plus. All meals serviced to your table or room from available menu choice. All employees will go extra mile to make your stay memorable, … Maria, Luis, Andreas, Ernest, Lester, Augusto, Evette and others…. Entertaining choice of shore line, from shallow bay, to corals and open ocean to swim. Nice place for snorkeling, take your camera with you, all kind species (please check for 9 dangerous coral reef creatures, as you might see some of them). Thanks to Melia Buenavista Team, will visit again. Stay safe from Irma.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
4  Thank BestOttawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia_Buenavista, Director General at Melia Buenavista, responded to this reviewResponded 27 November 2017

Dear BestOttawa,

We are very pleased to know that you enjoyed every aspect of your experience. I will be happy to share your comments with the members of our team and look forward to welcoming you again to the Melia Buenavista!

Angel Pereira.
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2017 via mobile

We finished off our Cuban holiday with 4 nights at the Melia Buenavista.

We arrived after a long drive from Havana which included a fabulous tour of Santa Clara and Remidios.

On arrival the check in was efficient and effective, and we were met with a glass of cava which the obligatory glacier cherry (not sure why!) and our butler. He kindly gave us the option of a short tour round and had booked evening meal.

We had booked the royal suite and were not disappointed with the view the size and the outdoor space. Was nice to have a reasonably stocked mini bar and included (which wasn't the case at Melia Level Cape Verde).

Our overall experience of dinner on all our nights was very good. We ate in both the restaurants. The food was different and well cooked. The attentiveness of the staff was excellent and their desire to learn and converse in English for a few of the newer members first rate. We were disappointed that despite a long wine list they didn't stock much, so we ended up with the house wines, which were pleasant. Our advice would be only list what you have in stock. Only on one occasion was the service a little slow and inattentive and this was merely due to staff numbers for the tables they were servicing. More formal allocation of tables to staff would I am sure help.

The tranquility and peacefulness of the hotel which was assisted given it is relatively small made for a very restful and relaxing experiencing. The ability to have choices around 2 pool areas and 3 beaches which were all quiet was great. I love to swim so the pools aren't designed for this but the large beach with the bright coloured fish swimming was perfect.

Many people have commented on the standard service and quality of the pool and beach bar staff and we would echo that great drinks with a smile and looked after wherever you were. The pizzas made by the pool are delicious, from someone that doesn't like pizzas back home!

The breakfast served in the Ranch was standard and the same each day, which just about got boring on the last day. We had a plate of mango each day which was to die for but only knew this having seen another couple having it. The lunches were different each day and the fish was wonderful lobster basa and local white fish. The service was first rate.

We spent one morning walking up the beaches to the neighbouring Melias which was a gorgeous walk and nice to have a drink there, and looked like a great family hotel.

The evening we spent on the beach watching the sunset with a violinist and champagne was wonderful. And being able to do this from our room given its location.

I am now listening to British people morning about the food, no wonder we have such a bad reputation! Think they have forgotten they've come at an island of a developing company.

We did have a massive issue with Mosquitos this time which we understand was unusual for the resort. We knew the island wasn't geared up for this given our reading beforehand and the hotel did try and put out repellents but it was too little too late and this needs to be improved.

On our last night our butler service rang and organised transfers to airport, that was a nice touch but overall we were disappointed with the butler service, our experience in past has been a more attentive service and on a few occasions we had to chase.

I used the spa which was of an ok standard but not the best the treatment was good but the overall experience wasn't wonderful, and we had credit for the spa but I was only told that they didn't apply for the treatment I had.

Overall we really enjoyed our time here the weather the people and water making it wonderful for us. We enjoyed the food, especially the fish.

Stayed: September 2017, travelled as a couple
3  Thank Sasutty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia_Buenavista, Director General at Melia Buenavista, responded to this reviewResponded 27 November 2017

Dear Sasutty,

We are very pleased to know that you enjoyed every aspect of your experience. I will be happy to share your comments with the members of our team and look forward to welcoming you again to the Melia Buenavista!

Angel Pereira.
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2017

An amazing hotel with wonderful staff who will do whatever they can to help make your holiday even better. It's a low key hotel, ideal for couples with the option of using the other Melia hotels in the area. As always Oreste Osmany Lester Laily Burro and Pitti manage to surpass our expectations. And Lisandro the new f and b mgr is always available to help. The hotel was extremely busy (for low season) but the staff stayed focused and still delivered top notch service. Special thanks to Levon by the pool and Navy and Fillip for keeping us busy! (The 90 minute drive from the airport seems longer every time ). Gracias a los amigos cubani. Tremendo.

Room Tip: All rooms are very nice. Ocean views are better.
  • Stayed: August 2017, travelled as a couple
    • Value
    • Rooms
    • Service
3  Thank BigLouGolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia_Buenavista, Director General at Melia Buenavista, responded to this reviewResponded 1 September 2017

Dear BigLouGolf,

Thank you very much for your rating of 5 stars!! We strive continually to ensure a memorable stay for our guests and we are pleased to know that you enjoyed it too. We also appreciate your feedback which allows us to focus on developing actions to improve the experience of our guests. We look forward to welcoming you again!

Angel Pereira.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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