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1 - 6 of 741 reviews
Reviewed 20 August 2020 via mobile

It was a very beautiful nice hotel with breathtaking views to Towa lake. What a relaxing experience, feeling very peaceful and refreshing. The low point here is that price for some service is ridiculously high.

Date of stay: August 2020
Trip type: Travelled on business
2  Thank allisonq76
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 13 August 2020

There are really two hotels here. One is for the folks who book the suites on the upper floors and pay for the golf package. I’m sure their experience is fine. For the rest, the ones that pay “only” $400 per night for a room, you get very unpleasant staff. As in: ignore you or gives you an aggrieved face of “sorry we can’t help” when you ask basic things like “where can we take a walk?” Or “why can’t I go in the lounge right next to the reception area”. Oh yeah, that lounge is for the “executive members” only. Want to see the pretty view from the 11th floor? Sorry, that’s not included in your booking category, etc. Amenities that are advertised in the booklet in our very room turn out to be off limits.

Others have commented already on the embarrassing state of some the facilities including the hot spring and outdoor terraces. Since the grounds are mostly taken up by a golf course, you can only walk along the paved road around the hotel, not into anything you would call “nature”.

I’m not sure how this hotel has five stars and no concierge desk but there’s not one. At least not one we were allowed to access.

The French restaurant was fine, but wine list was stupidly overpriced. Most diners we saw seemed to be nursing their single bottles of 15$ “Local” beer. Pity because the menu would benefit from proper wine pairings. We were offered only 2 options for white wine by the glass, a Hokkaido wine and an unknown languedoc one. What?

Room tip: Ocean side views look over part of the hotel buildings. Not as romantic :(
Date of stay: August 2020
    • Value
    • Location
    • Service
Thank ecume d
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 15 February 2020 via mobile

The worst resort and hotel that I have ever stayed in Japan in the past 10 years. The reception guy Hachiya 八栄 is really unpolite and know nothing. I feel so sorry for myself to pay this money and have this kind of hospitality. Never come back again for sure.

Date of stay: February 2020
2  Thank nenryx
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 20 January 2020 via mobile

The high end price doesn’t mean high level service. The receptionist made a mistake about our dinner reservation for sushi and can’t rearrange it again, finally we got a very awful buffet in a basement, they didn't even offer the juice and beer on the buffet, you need pay for the beverages additionally. Worst day in this trip, very disappointed.

Date of stay: January 2020
Thank frankweee
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 28 December 2019 via mobile

This place is a must at least just to see the views. One side looks at the crater lake Toya and the other views the Sea of Japan. 9 restaurants nothing really cheaper than $55 per person per meal. Breakfast $36/person and dinner buffet $120/person without drinks. Onsen is OK but too hot for some. Rooms nice but dated. We came in winter - lots on offer for extra fees including skiing, sledding, snowmobiles, etc. Worth at least one night stay - after 4 days you will be bored and low on cash.

Date of stay: December 2019
Trip type: Travelled with family
2  Thank VooDooTravelPro
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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