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1 - 6 of 996 reviews
Reviewed 1 September 2020 via mobile

We literally splurged for a night stay in this resort. Cost us quite a bomb in our opinion.
There was nice view, fireworks view from the comfort of our bed was awesome. Ample space in the room as well.
However dinner was soso, we were abit disappointed with the selection, didn’t taste as good as we had expected.
Wifi was also weak in the room

One thing to rave was definitely the rooftop open air hot spring bath. The view was breathtaking. Was regretting why we didn’t explore the rooftop spring bath first.

Once in a life time experience!

Date of stay: October 2019
Trip type: Travelled as a couple
Thank Melwsy
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 14 June 2020

I live in Hokkaido and wanted a staycation by the lake for my wife's birthday. We travel international regularly with 2 kids and are pretty easygoing. Our experience at Lake View was massively disappointing and some of the worst service I've experienced in Japan during my 7 years of living here.

- Firstly there is no exterior signage in English whatsoever, only calligraphy style kanji so locating the right hotel was difficult from the main street
- Check-in man spoke to me in Japanese for 10 minutes, and after I struggled using google translate and aksing my wife for help, he decided to to break into perfect American English. Why didn't he speak English from the beginning it is baffling to me as a Westerner and I was visibly struggling to fill out forms in Japanese
- I messaged hotel earlier in the week to arrange a birthday cake or dessert for my wife but this was never recorded. I asked staff if they could just ask the kitchen nicely if they can do anything happy to pay a premium and he flat out refused to even call the kitchen to see if it was possible - he kept repeating they need 3 days notice and would not even put in a request even after I showed him my sent emails with the request from the week before. I have honestly NEVER had such disgraceful service like this anywhere in the world.
- Hotel charged me for 4 adults when we had adults and 2 kids, the staff at check-in said they would refund the difference at check-out. Upon check-out a different staff member said rudely their policy is no refunds after payment and refused to make up for the overpayment. Unreal.
- We were never supplied any kids slippers or yukata to wear around hotel and staff seemed happy to observe by 4 and 6 year olds stumbling around the hotel in adult slippers and never offered to rectify. There was no kids supplies of any kind only adults sizing
- Check-out we were charged onsen tax which is fine. The laminated notice they provided at check-out said 150yen each. After handing over cash she said no actually its 300yen. Baffled I said it says 150 on the sheet right here you just gave me. She said that is wrong and needs to be updated. OK.
- We were early to the buffet dinner and with plenty of window tables free overlooking the lake I asked if we could sit at one. The waiter staff said no they are full when clearly the tables were empty!? He sat us in the main area right next to the food area in a high traffic area. During our meal I saw other families and couples seated in the good spots after us so clearly they were no full. Maybe my yukata was tied on the wrong side.
- Hotel guide we were given said fireworks were on at 8:45pm. After 9pm rolled around I called reception and they said fireworks are cancelled until July even though room guide says they start in April. No big deal but feel as an main area attraction this perhaps could have been communicated at check-in.
- No ice or vending machines at hotel which is normal for even the most budget hotels in Japan - you need to walk a few blocks to convenience store.
- Luggage trolley was never collected and sat outside our room for the duration of our stay.

All in all, considering the great reviews I was surprised at the low level of guest service and poor treatment of my family. Felt mis treated from the get go and it lasted to the end. Maybe staff are coming back from covid leave and forgot how to treat customers.

To be fair, the onsen is nice and food is OK, but plenty of other options around the lake that might value non-japanese guests and treat them with same basic respect and fundamental hospitality.

Ryan

Date of stay: June 2020
    • Rooms
    • Cleanliness
    • Service
Thank kiyos536
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 13 March 2020

We had two nights here, in a private onsen room on the top floor. Marvelous. They are strict on check-in times so be ready for that. The welcome Haksup juice is delightful. The room was big and clean with wonderful views. We caught the Donan bus from Rusutsu and walked to the hotel. Buffet dinner and breakfast were included in our package. Lovely food, with a great variety. The staff, particularly Rem San, were so good.
It's easy to catch a bus to Mt Usu. The stop is 100 m from the hotel. The Illuminated Walkway (winter) is lovely, and Lake Toya cruise is fun and quirky.

Date of stay: January 2020
    • Sleep Quality
    • Rooms
    • Service
1  Thank RedPuffins
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 18 February 2020 via mobile

Loved this resort so much. Friendly and helpful staff particular Sege San who served us French dinner and breakfast (superb meals) and Kaori
San who sent us off on the bus after
we checked out. Thank you so much!
Hoping to come back soon

Date of stay: January 2020
Trip type: Travelled as a couple
2  Thank Sewaddict18
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 5 February 2020

If your budget stretches, this hotel is tremendous. Boasting glorious views, an excellent spa, and a brilliant restaurant / buffet, I highly recommend Nonokaze. Further, the rooms with an in-room onsen are also lovely.

The hotel is also a convenient base for exploring the lake and the cafes in town if you want to have lunch out. One of the best reasons to visit is a cycle around the lake, and we can recommend the Yama bicycle hire (opposite the bus terminal on the main "route 2" road, it is on google maps). The owner does not speak a lot of English, but has good signs and the bicycles are in excellent condition - something that is often hard to find in Japan. Prices are accordingly a little higher than other places, but for the 40km ride around the lake (which is pretty flat) it is really worth it. Is the ride worth doing? Yes - it is a lovely half day activity.

Downsides? Not many. The only reason I would not rate this "Excellent" is that it is not cheap. But the service is very good - for example the way that the car parking worked was smart - leave the car, and on checkout it is already out and in the small front car park ready for you.

Room tip: Higher the better
Date of stay: July 2019
    • Sleep Quality
    • Rooms
    • Service
Thank DadTravelOrganiser
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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